Zenvia Success

The platform built for Customer Success

What is Zenvia Success?

See what the best Customer Success platform can do for your company:
  • Protect and expand customer revenue through cross-selling and upselling.
  • Develop customers who promote and advocate for your brand.
  • Reduce cancellations and improve customer retention.
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Your success through the success of your customers

We use advanced techniques for analyzing large volumes of data, creating a unique view of the customer and generating insights so that your company can be much more proactive and accurate in its actions.

HealthScore

100% customized HealthScore of your customers taking into account the main indicators to calculate your customer’s health.

Executive Analysis

Have a 360º view of your customer and follow the main indicators for your management (ARR, MRR, LTV, CHURN, CAC or customize your indicator.

SenseConnect

Through our own API, SenseConnect, we connect more than 70 tools, as well as databases and spreadsheets, quickly and securely.

Action Automation

Automate and customize your business actions and tasks, such as: email triggers, SMS, webpush and InApp messages, alerts and playbooks.

Action Take

Transform analysis and insights into proactive actions for your team, anticipating your customers’ needs.

Onboarding Management

Manage and monitor the evolution of your customers during the onboarding journey within our platform.

Data analysis

Create and customize reports that leverage your business intelligence. Get access to Analytics and a series of data about your business.

Discover the benefits of contracting Zenvia Success

Onboarding Management

Follow the evolution of your customers during the onboarding journey. Know exactly at which stage you need to take action to ensure adoption and engagement of your solution.

Executive Analysis

Executive dashboards for your business. Have a 360º view of your customer with indicators customized for your company. Follow the main indicators for your management (ARR, MRR, LTV, CHURN, CAC or customize your indicator). Monitor the performance of your relationship team
HealthScore

HealthScore is 100% customized to your business scenario and needs

We take into account the main indicators to calculate your customer’s health. This way, you anticipate risks and identify opportunities for your business.

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SenseConnect

The SenseConnect platform connects with your digital tools and data sources.

From our own API, SenseConnect, we connect more than 70 tools, in addition to databases and spreadsheets, quickly and securely. Have all the information that really matters to your business. Count on our team of experts to help you overcome the barrier you have with data.

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Discover more Zenvia solutions

Centralize the support team and evolve your indicators.

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Create, manage and automate multi-channel campaigns.

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