A unified and multichannel solution that allows your company to manage and deliver personal, engaging and experiences fluid through interactions throughout the entire customer journey.
Know moreDefine the best channels and times to communicate with your customers and attract qualified leads.
Get a 360 view of your sales teams to convert more and reduce response time.
Provide quality support to better serve your customers across multiple channels.
Increase customer retention, reduce churn and start nurturing through data.
Take advantage of different channels for more effective communication.
Certified by ISO 27001
Official partner of Meta and Google
Deliverability
Find out how Zenvia helps companies create unique experiences in their segments.
What Our Clients Have to Say
“We saw that we needed a solution, more assertive preventive communication and the bot also came into this scenario, because our service was more by phone.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
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“With the team's growth, the number of requests also increased. It became increasingly difficult to manage commercial demands with our existing system, so we realized we needed a way to centralize these requests. Zenvia allowed us to prioritize activities, centralize and organize information, and it has a very intuitive and user-friendly interface.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Libre
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“I am certain that the tool brought us agility, especially when thinking about our clients. Thanks to Zenvia, we have developed speed in problem resolution, and it has directly contributed to the support team's ability to do their job better. The improvement of processes, better communication between agents and clients, and the organization of our customer base have made our daily routine much easier.”
Jefferson Spagnol
Support Manager at Avell
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“MAPFRE understands that, from the client's point of view, agile service through digital channels is a demonstration of its commitment to making the world of insurance more accessible, transparent and adapted to individual needs.”
Patrícia Rossi
Director of Shared Services, Processes, and Automation at MAPFRE
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“We've always wanted to provide good customer service by solving problems in a humane and efficient manner. Our business requires an agile service, because we are dealing with something very important, which is the health of pets and in some cases we need to act very quickly, so Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director at Petlove
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“Today we've managed to design a journey in which the client can get to the point of sending the rental documentation on their own. Our potential clients tell both of us what they're looking for, whether it's the neighborhood or the city, and they can even schedule a visit directly via WhatsApp.”
Priscila Santos
Project Manager at Imóveis Crédito Real
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Humanz
years
of acting
k
customers
Global
Brazil and LATAM
Chat with Zoe, our virtual assistant, and ask your questions about solutions, channels and possibilities with ZENVIA.
Talk to ZoeStay up to date on key customer experience trends on the Zenvia blog.
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