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Humanized customer service considerably improves the relationship between customer and company. When they feel valued, consumers come to see the brand as a partner, thereby placing their trust in it, a point that hugely contributes to the loyalty process.

Customer service: What it is, key principles and how to deliver it efficiently

3 ideas for using loyalty and post-sales messages in your business

Discover the main pillars and tips of customer service and how to apply the best practices within your business!

Discover the main pillars and tips of customer service and how to apply the best practices within your business!

For Zenvia’s Raphael Godoy, personalization, relevance and speed are significant benefits when combining strategy with technology

ZENVIA and VTEX announce e-commerce pBoth companies are in the tech sector and listed in New York.