/Zenvia’s Blog

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AI Agents: What Are They and How To Use Them To Improve the Customer Experience

AI Agents: What Are They and How To Use Them To Improve the Customer Experience

Discover how AI agents can be used to attract customers, increase sales and guarantee superior customer service by optimizing all points of contact with the consumer.

Leticia Alves Domingos | 06/03/2025
Digital Transformation and Marketing for Franchises: Fundamental Steps

Digital Transformation and Marketing for Franchises: Fundamental Steps

In today's business landscape, digital transformation is a crucial factor for the success of any company, including franchises.

Janine Costa | 28/11/2023
Via increases customer retention by digitizing its customer service operation

Via increases customer retention by digitizing its customer service operation

VIA used Zenvia's platform to meet the growing demand caused by the pandemic and optimize existing processes

Luan Fazio | 27/10/2023
Petlove bets on digitalization of customer service to improve customer experience

Petlove bets on digitalization of customer service to improve customer experience

Using the Zenvia platform, Petlove has been able to reduce its service time, even with growing demand.

Luan Fazio | 27/10/2023
Developer and construction company Mitre increases internal customer satisfaction by restructuring processes with Zenvia’s platform

Developer and construction company Mitre increases internal customer satisfaction by restructuring processes with Zenvia’s platform

The company used Zenvia’s platform to restructure the entire internal call handling process for its IT and Support areas.

Luan Fazio | 27/10/2023
Imóveis Crédito Real uses Zenvia’s platform to optimize customer self-service and increase results

Imóveis Crédito Real uses Zenvia’s platform to optimize customer self-service and increase results

After the implementation of Zenvia's platform, Credito Real has almost 30% of its contracts signed in 2023 coming from WhatsApp leads.

Luan Fazio | 27/10/2023
How Ânima used the Zenvia platform to make its WhatsApp service more efficient

How Ânima used the Zenvia platform to make its WhatsApp service more efficient

With a goal to optimize communications with students, nima digitalized its entire customer service operation with the Zenvia platform.

Luan Fazio | 27/10/2023
Plural Saúde doubles its customer base with WhatsApp sales

Plural Saúde doubles its customer base with WhatsApp sales

See how Plural Saude digitized its sales teams' service with Zenvia's solution, making the process more agile, personalized, and scalable.

Luan Fazio | 27/10/2023
Increased retention and reduced churn: Ável leverages the Zenvia platform to improve customer acquisition and experiences

Increased retention and reduced churn: Ável leverages the Zenvia platform to improve customer acquisition and experiences

Avel, XP-linked advisory firm halves client loss by using Zenvia's customer experience platform.

Luan Fazio | 10/10/2023
Tools for sales management: optimize your team’s processes and improve your routine

Tools for sales management: optimize your team’s processes and improve your routine

Check out the best tools available on the market for efficient sales management focused on productivity and results

Anderson Anjos | 15/08/2022
‘Understanding the customer is worth more than putting anyone in the metaverse’, says CEO of a Brazilian company listed on Nasdaq

‘Understanding the customer is worth more than putting anyone in the metaverse’, says CEO of a Brazilian company listed on Nasdaq

One ​​year after the IPO, Zenvia expanded its role in the relationship between companies and customers

Pâmela Hamer | 04/08/2022
Zenvia: a communication giant that was born in a garage in Brazil and arrived on Nasdaq a year ago

Zenvia: a communication giant that was born in a garage in Brazil and arrived on Nasdaq a year ago

Cassio Bobsin looks like a entrepreneur from Sillicon Valley. Know his professional trajectory and what he has done to improve the tech industry

Pâmela Hamer | 03/08/2022
What is Enterprise Single Sign-On (SSO) and how does it work?

What is Enterprise Single Sign-On (SSO) and how does it work?

Learn more about Enterprise Single Sign-On (SSO), safe username and password management on a single authentication portal.

Leticia Alves Domingos | 24/06/2022
Humanized customer service: put it into practice in seven steps

Humanized customer service: put it into practice in seven steps

Humanized customer service considerably improves the relationship between customer and company. When they feel valued, consumers come to see the brand as a partner, thereby placing their trust in it, a point that hugely contributes to the loyalty process.

Leticia Alves Domingos | 06/06/2022
Customer service: What it is, key principles and how to deliver it efficiently

Customer service: What it is, key principles and how to deliver it efficiently

Customer service: What it is, key principles and how to deliver it efficiently

Leticia Alves Domingos | 06/06/2022
3 ideas for using loyalty and post-sales messages in your business

3 ideas for using loyalty and post-sales messages in your business

3 ideas for using loyalty and post-sales messages in your business

Leticia Alves Domingos | 06/06/2022
The pillars of good customer service + 3 key tips

The pillars of good customer service + 3 key tips

Discover the main pillars and tips of customer service and how to apply the best practices within your business!

Leticia Alves Domingos | 06/06/2022
All about WhatsApp Business: how it works and how to use it in your business

All about WhatsApp Business: how it works and how to use it in your business

You may have already heard that WhatsApp Business is revolutionizing the market.

Leticia Alves Domingos | 03/06/2022
Chatbots: the CRM contribution for brands

Chatbots: the CRM contribution for brands

For Zenvia’s Raphael Godoy, personalization, relevance and speed are significant benefits when combining strategy with technology

Leticia Alves Domingos | 03/06/2022
ZENVIA and VTEX announce e-commerce partnership

ZENVIA and VTEX announce e-commerce partnership

ZENVIA and VTEX announce e-commerce pBoth companies are in the tech sector and listed in New York.

Leticia Alves Domingos | 03/06/2022
How to Create Story Highlights for your Business on Instagram

How to Create Story Highlights for your Business on Instagram

Instagram story highlights are an indispensable tool for sales on Instagram. Learn how to make the most of them.

Nahuel Gomez | 24/12/2021
How to Integrate WooCommerce with WhatsApp?

How to Integrate WooCommerce with WhatsApp?

Learn how to send automated messages and product information from your WooCommerce store with WhatsApp.

Nahuel Gomez | 17/12/2021
How to Create a Chatbot for WHATSAPP with DIALOGFLOW

How to Create a Chatbot for WHATSAPP with DIALOGFLOW

In this article, learn how to create a chatbot with DIAOGFLOW to automate your conversations and integrate with WhatsApp. Learn here.

Nahuel Gomez | 09/12/2021
How to Create a WhatsApp Broadcast List: Tips and Step by Step

How to Create a WhatsApp Broadcast List: Tips and Step by Step

A WhatsApp Business broadcast list saves time and reduces the margin of error in bulk communications.

Nahuel Gomez | 03/12/2021
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