Zenvia Customer Cloud

Choose a software plan and select a channel package.

Software Plan Choose your plan to attract and convert more customers. Starter USD 0 /month Impact more clients with bulk communications. Included in this plan:
  • 1 user;
  • 100 Interactionz; Credits for interactions that occur within the software
  • USD 53 per additional user;
  • USD 1 per additional InteractionZ;
  • + USD 137 setup fee in the first month if WhatsApp and/or RCS channels are enabled.
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Specialist USD 130 /month Transform customer experience from attraction to conversion. RECOMMENDED Included in this plan:
  • 10 users;
  • 500 Interactionz; Credits for interactions that occur within the software
  • USD 32 per additional user;
  • USD 0.28 per additional InteractionZ;
  • + USD 137 setup fee in the first month.
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Expert USD 390 /month Revolutionize customer experience with advanced features and intelligence. Included in this plan:
  • 30 users;
  • 2,000 Interactionz; Credits for interactions that occur within the software
  • USD 22 per additional user;
  • USD 0.21 per additional InteractionZ;
  • + USD 421 setup fee in the first month.
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Professional USD 845 /month Scale and enhance customer experience with analytics to optimize teams. Included in this plan:
  • 50 users;
  • 5,000 Interactionz; Credits for interactions that occur within the software
  • USD 22 per additional user;
  • USD 0.19 per additional InteractionZ;
  • + USD 842 setup fee in the first month.
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Enterprise On request Create unique, personalized, integrated, and automated journeys. Customize:
  • Unlimited users;
  • Interactionz unlimited; Credits for interactions that occur within the software
  • Additional InteractionZ available upon request;
  • Additional users available upon request;
  • + Setup fee in the first month available upon request.
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Channel Package Select your package to use your preferred channels. SMS WhatsApp RCS Email You can combine channel usage according to your preference. Package USD 20 /month You have the flexibility to mix the channels included in your package. See below for detailed maximum volume per channel within Brazil.
  • SMS Make up to 1,088 sends or
  • WhatsApp Busines Make up to 431 sends or
  • Email Make up to 23,750 shipments
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Package USD 50 /month You have the flexibility to mix the channels included in your package. See below for detailed maximum volume per channel within Brazil.
  • SMS Make up to 3,202 sends or
  • WhatsApp Busines Make up to 1,120 sends or
  • Email Make up to 67,857 sent
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Package USD 100 /month You have the flexibility to mix the channels included in your package. See below for detailed maximum volume per channel within Brazil.
  • SMS Make up to 6,804 sends or
  • WhatsApp Busines Make up to 2,328 sends or
  • Email Make up to 158,333 sent
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Package USD 200 /month You have the flexibility to mix the channels included in your package. See below for detailed maximum volume per channel within Brazil.
  • SMS Make up to 14,517 sends or
  • WhatsApp Busines Make up to 4,842 sends or
  • Email Make up to 380,000 shipments
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Package USD 400 /month You have the flexibility to mix the channels included in your package. See below for detailed maximum volume per channel within Brazil.
  • SMS Make up to 31,108 sends or
  • WhatsApp Busines Make up to 10,106 sends or
  • Email Make up to 950,000 sent
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Enterprise On request You have the flexibility to mix the channels included in your package. See below for detailed maximum volume per channel within Brazil.
  • SMS customizable delivery
  • WhatsApp Busines customizable shipping
  • Email customizable shipping
  • RCS customizable shipping
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Purchase summary

USD 0

/month
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Total

USD 0

/month

Learn about the benefits available in all plans and packages.

Multichannel

Be present on your customer's preferred channel whenever they need.

Unique and Integrated Journey

Have all functions centralized for your marketing, sales, and customer service campaigns.

Smart Onboarding

Easy to activate and use. Get support throughout the implementation process.

API Integrations

Zenvia Customer Cloud integrates with other technologies your company already uses.
Compare software plans
STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE
Starter
  • Starter
  • Specialist
  • Expert
  • Professional
  • Enterprise
Specialist
  • Starter
  • Specialist
  • Expert
  • Professional
  • Enterprise
STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE
Impact more clients with bulk communications Transform customer experience from attraction to conversion Revolutionize customer experience with advanced features and intelligence Scale and enhance customer experience with analytics to optimize teams Create unique, personalized, integrated, and automated journeys
Monthly Fee Monthly payment for software USD 0 USD 130 USD 390 USD 845 Upon inquiry
Users Different levels of access to the solution 1 10 30 50 Unlimited
Additional Users Users beyond those included in the plan USD 53 USD 32 USD 22 USD 22 Upon inquiry
Interactionz Interaction credits occurring within the software 100 500 2,000 5,000 Unlimited
Additional Interactionz Interactions beyond those included in the plan USD 1 USD 0.28 USD 0.21 USD 0.19 Upon inquiry
Setup Initial product setup USD 137 in the first month if enable the WhatsApp and/or RCS channels. USD 137 in the first month USD 421 in the first month USD 842 in the first month Upon inquiry
Resources for sending messages and communicating with your customers
Bulk messaging Send bulk messages to your customers
Download Reports Download your reports in CSV format
Message Repository Store messages for reuse when necessary
Automatic Reengagement Resend the message to the customer who hasn't opened it yet
Multichannel Communicate with your contacts on different platforms Trigger: SMS, RCS, WhatsApp Business or Email
Service: Instagram, Facebook Messenger or Webchat
Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat
Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat
Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat
Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat
Automated Triage Create a welcome, ask for name and email or routing based on questions
Human Escalation Transfer to human attention when necessary
Best Time Sending Send messages at the best time and increase read rate
Conversation Transfer Transfer conversation to other users
Closing Reasons Indicate reason for conversation closure
Active Bots Create interaction and triage chatbots
1
5
10
Unlimited
Unlimited
Bot Templates Predefined templates for use and chatbots
API Integrated Bots Integrate with other tools via API
Bot Creation Assistant (AI) Bot Creation Assistant (AI)
Flow Map Monitor your customers' journeys and identify improvement opportunities
Intelligent Response with Generative AI Contextualized and dynamic responses using Generative AI from a knowledge base
AI Library Securely store the files used by our AI for composing responses
Sales Integrations Integrate with online stores and payment platforms automations enabling customization automations enabling customization automations enabling customization automations enabling customization
Batch transaction processing (TPS) Mass sending Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second
Dashboards Create dashboards for visual analysis and reports Consumption and shipments Consumption, shipments, conversion, and insights Consumption, shipments, conversion, and insights Consumption, shipments, conversion, and insights
Contact Management
Contact Creation, Lists, and Segments Manage your contacts as you prefer up to 1,000 contacts
Contact Base Import Import new contact bases with CSV files
Lead Scoring Contact information and interaction rate with the brand
Third-Party Connector Integrations Get more leads by integrating with third-party connectors Sync your leads with demand generation tools Sync leads and send personalized transactional messages Sync leads and send personalized transactional messages Sync leads and send personalized transactional messages
Resources to increase your business productivity
Message Templates Utilize predefined message templates
Automated Communication Rules Create rules to automate communication
Sales Team Management Fully manage your sales team
Access to APIs Utilize the resources offered by other applications through APIs Sending messages Sending messages Sending messages, conversations, and contact management Sending messages, conversations, and contact management Sending messages, conversations, and contact management
API requests limit Limit of requests to a specific API Up to 10 per second Up to 10 per second Up to 15 per second Up to 20 per second Upon inquiry
Calls to external APIs Webhooks Up to 150,000 per month Up to 150,000 per month Up to 350,000 per month Up to 700,000 per month Upon inquiry
Data Governance and Access
Account and Profile Management Define access levels for users
Data retention Data storage period 3 months 6 months 6 months 6 months
up to 24 months offline
Upon inquiry
Storage for reports, templates and files Data storage space 300MB 1GB 2GB 5GB Upon inquiry
Enterprise Single Sign On Access with a single, secure login
Security and Support
ISO 27001 Security Certification International reference in information management
Help Center Comprehensive articles with tips and best practices
Email Support Ponte en contacto por correo electrónico
Chat Support Contact via real-time chat
Service SLA Time to first service Up to 2 hours for first response Up to 12 hours for resolving critical calls Up to 2 hours for first response Up to 12 hours for resolving critical calls Up to 2 hours for first response Up to 12 hours for resolving critical calls Up to 2 hours for first response Up to 4 hours for resolving critical calls Up to 2 hours for first response Up to 4 hours for resolving critical calls
Account manager Receive support from a customer success professional
Compare channel packages
Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise
Pack USD 20
  • Pack USD 20
  • Pack USD 50
  • Pack USD 100
  • Pack USD 200
  • Pack USD 400
  • Pack Enterprise
Pack USD 50
  • Pack USD 20
  • Pack USD 50
  • Pack USD 100
  • Pack USD 200
  • Pack USD 400
  • Pack Enterprise
Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise
SMS Send text messages USD 0.0184up to 1,088 shots USD 0.0156up to 3,202 shots USD 0.0147up to 6,804 shots USD 0.0138up to 14,517 shots USD 0.0129up to 31,108 shots Upon request
WhatsApp Business WhatsApp initiated by the company. Billing occurs every 24-hour session. USD 0.0463up to 431 sessions USD 0.0446up to 1,120 sessions USD 0.0429up to 2,328 sessions USD 0.0413up to 4,846 sessions USD 0.0396 up to 10,106 sessions Upon request
WhatsApp User WhatsApp initiated by the consumer. Billing occurs every 24-hour session. USD 0.0185up to 1,079 sessions USD 0.0173up to 2,891 sessions USD 0.0161up to 6,228 sessions USD 0.0148up to 13,494 sessions USD 0.0136up to 29,442 sessions Upon request
RCS Basic Evolution of SMS with logo and verified account Unavailable Unavailable Unavailable Unavailable Unavailable Upon request
Email Sending emails to your base USD 0.00084up to 23,750 shots USD 0.00074up to 67,857 shots USD 0.00063up to 158,333 shots USD 0.00053up to 380,000 shots USD 0.00042up to 950,000 shots Upon request
Facebook Messenger Talk to your contacts through social networks free
service only
free
service only
free
service only
free
service only
free
service only
free
service only
Instagram Message Talk to your contacts on social media free
service only
free
service only
free
service only
free
service only
free
service only
free
service only

Want to know more?

Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.

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FAQ - Main questions

What is Zenvia Customer Cloud?

It is a unified, multichannel solution that centralizes and stores customer data, facilitating management, communication, and relationship building with consumers. It enables companies to manage and provide personalized, engaging, and seamless experiences through interactions throughout the customer journey. Stand out in the market, ensuring success and satisfaction in a simplified and intelligent way.

With it, you can:

  • - Convert new customers and increase sales;
  • - Attract qualified leads;
  • - Assist and support customers;
  • - Centralize customer service and management;
  • - Increase productivity.
What is a software plan?

It is the plan of Zenvia Customer Cloud, which offers complete access to solution features such as messaging and customer interaction, contact management, productivity enhancement features, data governance and access, automation creation, and everything that enables the construction of a journey from attraction to post-sale.

What is a channel package?

It is the enabler for using different channels available in Zenvia Customer Cloud for communication with customers via mass messaging, with volumes tied to the session value of each channel.

What channels does Zenvia offer?

By contracting a channel package, you will have access to a wide variety such as SMS, WhatsApp, RCS, Email, Facebook Messenger, Instagram Message and Webchat.

What is a user?

It refers to the number of licenses or "seats" available in the software plan that allows a certain number of users to access and use the service simultaneously. Each "seat" represents authorization for one person or user to access the solution.

Whats is Interactionz?

Interactionz is the name given to interaction credits that occur within the Zenvia Customer Cloud software plan.

When is an Interactionz counted?
  • - Whenever the company initiates a conversation, whether or not there is interaction from your customer (without using mass messaging).
  • - Whenever the customer initiates contact with the company on any of its channels.
  • - Mass messages without customer feedback do not count as Interactionz.
What are the conditions of Interactionz?

An Interactionz lasts for 24 hours, starting from the moment of its opening, and can be initiated by the company or the customer. If the interaction exceeds the 24-hour window, a new Interactionz will be debited, renewing the 24-hour session. Interactions within the same 24-hour period are counted only once.

Some examples:

  • The company sends a mass message without the need for customer interaction. There is no charge for Interactionz.

  • When a customer responds to a mass message and is transferred to human assistance or a chatbot, an Interactionz is debited.

  • When a company contacts a customer from its contact list (without the need for mass messaging), an Interactionz is debited.

  • When a customer contacts the company through one of the conversational channels (WhatsApp, webchat, Instagram, Facebook Messenger), an Interactionz is debited.

  • When a customer contacts the company and the interaction extends beyond 24 hours, an Interactionz is debited for each 24-hour period with an active conversation.

Campaign, Sales, and Customer Service:

Customer Service:

Can I Use Multiple Channels?

By acquiring a channel package, you gain access to a variety of sending options such as WhatsApp, SMS, email, RCS, among others. The great advantage is that you are not limited to using just one channel at a time. Instead, you can combine and mix multiple channels to achieve your communication goals more effectively. In a fictitious example of possible breakdown of sending volume per channel within Brazil, for the USD20 package, you can distribute your sends as follows: up to 1,088 SMS sends OR up to 431 WhatsApp sends, OR up to 23,750 email sends OR mix the channels by, for example, sending 500 SMS (USD9.20) + 200 WhatsApp sends (USD9.26) + 1,833 emails (USD1.54).