+ WhatsApp activation fee, if enabled
+ Setup Fee
+ Setup Fee
+ Setup Fee
In the simulation, the cost of the shots would be USD .
Purchase the USD 100.00 and pay the overage costs on your invoice in the amount of USD 0.00.
Purchase thee USD package and take even more shots to boost your business.
Compare trigger packagesIf you want a package without overages, consider adding a higher-value package.
Optimize campaigns, centralize sales operations, and accelerate post-sale service in a single solution.
End-to-end multichannel capability
Provide a centralized and integrated journey across the most efficient communication channels.
Fast and fluid experience
Count on a complete portfolio, eliminating the need to hire multiple solutions.
Efficient customer journey
Impress your customer from the first contact to post-sale with comprehensive and easy-to-use features.
Monitoring and data analysis
Make faster and more strategic decisions with smart dashboards and unified insights in one place.
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Livre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Priscila Santos
Project Manager at Crédito Real
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1,200
tickets per month
98%
NPS satisfaction
100%
surveys answered
“Zenvia gave us full support, setting up and training the team to use the solution. After the operation started, all expectations were met and we use Zenvia as our main customer service solution.”
Aline Pontes
IT Governance Manager at Mitre Construtora
Read full casek
customers
years
of acting
Global
Brazil and LATAM
+
Humanz
Want to know more?
Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.
It is a unified, multichannel solution that centralizes and stores customer data, facilitating management, communication, and relationships with your consumers. It allows companies to manage and provide personal, engaging, and seamless experiences through interactions throughout the entire customer journey. Differentiate yourself in the market, ensuring success and satisfaction in a simplified and intelligent way.
With it, you can:
It is the Zenvia Customer Cloud plan, which offers full access to the solution's features such as sending messages and interacting with customers, contact management, productivity-enhancing resources, data governance and access, automation creation, and everything that enables the construction of a journey from attraction to post-sale.
It is the enabler for using different channels available in Zenvia Customer Cloud for communication with customers via mass messaging, with volumes tied to the session value of each channel.
By contracting a channel package, you will have access to a wide variety such as SMS, WhatsApp, RCS, Email, Facebook Messenger, Instagram Message, and Webchat.
It refers to the number of licenses or "seats" available in the software plan that allows a certain number of users to access and use the service simultaneously. Each "seat" represents an authorization for one person or user to access the solution.
Interactionz is the name given to the interaction credits that occur within the Zenvia Customer Cloud software plan.
An Interactionz lasts for 24 hours from the moment it is opened, and can be initiated by either the company or the customer. If the interaction exceeds the 24-hour window, a new Interactionz will be deducted, renewing the 24-hour session. Interactions within the same 24-hour period are counted only once. Check the examples on our Interactionz page.
By purchasing a channel package, you will have access to a variety of sending options, such as WhatsApp, SMS, email, RCS, among others. The great advantage is that you are not limited to using only one channel at a time. Instead, you can combine and mix multiple channels to achieve your communication goals more effectively. For example, For the USD20 package, you can distribute your shipments as follows: up to 1,088 SMS messages OR up to 431 WhatsApp messages, OR up to 23,750 email deliveries OR mix the channels by sending, for example, 500 SMS (USD9.20) + 200 WhatsApp messages (USD9.26) + 1,833 emails (USD1.54)
No, you cannot. According to Meta's policies for using the WhatsApp channel for commercial messages in your company, it is mandatory to link the number to a CNPJ. Personal accounts (CPF) are ineligible for this use case.
Our service is non-binding, but cancellation must be requested with advance notice, as provided in our Terms of Use. The request must be made at least 20 days before your next invoice date. The first charge occurs only 30 days after purchase, and you can request cancellation or ask questions by accessing the Contact Us link. If notice is not given within the timeframe, the cancellation will only apply to the next billing cycle.