‘Understanding the customer is worth more than putting anyone in the metaverse’, says CEO of a Brazilian company listed on Nasdaq
One year after the IPO, Zenvia expanded its role in the relationship between companies and customers
Read MoreHumanized customer service considerably improves the relationship between customer and company. When they feel valued, consumers come to see the brand as a partner, thereby placing their trust in it, a point that hugely contributes to the loyalty process.
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