Zenvia Customer Cloud | Serve Zenvia Customer Cloud | Serve

Centralize customer service and ticket management with Zenvia Customer Cloud

Manage your support and post-sales operations, boost team productivity, and enhance ticket management.

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Estruture seu atendimento com Zenvia

Centralize sua operação de suporte e pós-venda, aumente a produtividade da equipe e evolua a gestão.

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Everything your company needs to structure customer service

Organize your customer service by centralizing various communication channels in one place.

Everything your company needs to structure customer service
  • Optimized service

    Optimized service

    Improve ticket management and customer relationships with agility and control over the service process.

  • Increased productivity

    Increased productivity

    Provide your team with automated processes, eliminating time wasted on repetitive tasks.

  • Advanced Management

    Advanced Management

    Get a complete and dynamic view, and track multiple performance reports.

  • IA Generativa

    Generative IA

    Enhance your ticket management and customer service with Artificial Intelligence features.

Everything you need to structure your customer service

Gain control of all your channels and ticket workflows in one place.

Everything you need to structure your customer service

Gain control of all your channels and ticket workflows in one place.

Organize and track all requests with an efficient ticketing system. Automatically convert chats and emails into tickets and manage them in a customized dashboard with adjustable views.

Use essential classifications when creating tickets, such as Status, Urgencies, Categories, Justifications, and Tags, to ensure efficient handling of requests.

Manage ticket response and resolution times. Use SLAs to ensure service excellence and maintain quality throughout the customer journey.

Activate pre-configured automatic triggers for ticket actions, such as status updates and sending emails. Keep your team alert with real-time notifications, ensuring quick responses and greater efficiency.

Manage chats from WhatsApp, Facebook Messenger, Instagram, and WebChat, adding requests to support queues. Select or automatically assign chats and convert conversations into tickets in real-time.

Use reports to gain insights, improve service, and create dashboards in external tools. Leverage Ticket, SLA, Channel, and Chat reports to optimize your management.

Analyze conversations, identify sentiments, and prioritize tickets. Receive text suggestions and accurate responses, automate interactions, and optimize support with AI.

Enhance your support with Artificial Intelligence features to create unique experiences

  • Ticket analysis with AI: Receive conversation summaries, identify customer sentiment, and prioritize tickets based on satisfaction indicators. Get optimized response suggestions.
  • AI writing assistant: Receive text suggestions and error correction to improve the tone and accuracy of messages sent by agents.
  • Ask the AI: Find knowledge base articles to answer ticket questions, speeding up resolution and increasing efficiency.
  • AI-powered knowledge base: Upload your knowledge base for the Chatbot to answer and direct customers to a support ticket.
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Strengthen your customer relationships

Centralize all your support channels

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E-mail
WhatsApp
Webchat
Facebook
Messenger
Instagram
API Integration

See how to make the most of Zenvia Customer Cloud

  • Automate Processes

    Automate Processes

    Set up triggers and eliminate the need for manual, repetitive tasks with support processes.

  • Centralize Support

    Centralize Support

    Have multiple support channels on a single platform, and manage interactions in an integrated way.

  • Optimize Ticket Management

    Optimize Ticket Management

    Manage all support provided, analyze access, agent performance, and ticket resolutions.

What Our Clients Have to Say

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