Zenvia Customer Cloud Complete AI to revolutionize the customer experience. Complete and definitive solution for a memorable customer experience. Revolutionize now

Personalize your customer communication, making each experience more personal, engaging, and fluid

Stand out with a unique, low-complexity solution that centralizes and manages your customer data. Optimize operational efficiency by managing time, integrating with other tools, adopting simple resources, and aiming to reduce costs.

Complete Journeys

Boost sales with an integrated journey in a single solution.

Efficiency and Scale

Focus on strategy, automate your processes.

Advanced Analytics and Reports

Gain insights with detailed analytics and reports.

Integrations

Easily integrate with multiple tools via API.

Generative AI

Never lose customer loyalty again thanks to the power of AI.

Meta Ads

Create and manage Meta ads through our interface.

Multichannel communication with your customer

Every customer is unique and deserves to be reached on their preferred channel. We offer a seamless and integrated journey, allowing your company to communicate effectively across multiple channels. Whether starting the journey on a more economical channel or the most suitable for the campaign, Zenvia Customer Cloud ensures your message is delivered.

Artificial Intelligence for a differentiated experience

Create chatbots from text using generative AI and receive ready-made message suggestions for sending. Let Zenvia Customer Cloud work for you and focus on your business strategy.

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Fluid and Engaging Experiences

Get a comprehensive solution all in one place. Zenvia Customer Cloud provides a smooth and uncomplicated user experience, ensuring autonomy and ease of use without the need for advanced technical knowledge. So you can dedicate time to what really matters.

Fluid and Engaging Experiences

Create and manage ads with Zenvia Customer Cloud to sell 2x more.

Track ad performance and sales indicators and explore a complete and integrated view of the data side by side. Simplify management, optimize strategies, and maximize results!

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Discover the main features of Zenvia Customer Cloud according to the stage of the journey

Mass communication automation

Make mass shots and create automated communication rules to promote products and services across multiple channels.

Targeted promotional communication

Sending notices of offers and promotions to strengthen your brand through personalized communications.

AI-driven productivity enhancement

Productivity and time savings using Artificial Intelligence.

Digital channel personalized service

Sell ​​and offer personalized service through digital channels.

Mobile sales team app

Maintain your relationship with your client wherever you are, with portfolio management, conversation history and meeting scheduling.

AI-powered bot creation

Easily create bots using command texts and use artificial intelligence to your advantage.

Automated customer service

Serve your customers with automated screening, reducing response time and directing you to the most appropriate area.

Solution integrations

Integrate with other solutions and enrich your journey by elevating the customer service experience.

Efficient chatbot configuration

Configure the necessary chatbots to be more agile and increase the efficiency of your service and after-sales team.

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Set up independent agents to identify customers for repeat purchases, loyalty, and engagement opportunities.

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Centralize customer data with a 360° view, KPIs, sentiment analysis, and unified insights.

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Integrate ERP to identify top customers, prospects, and inactives, segmenting by engagement and sales.

Attract Strengthen your brand in the market and hit targets

Send mass messages and create automated communication rules to promote products and services across multiple channels.

Send alerts for offers and promotions to your customers and strengthen your brand through personalized communications.

Increase your productivity and save time by using Artificial Intelligence to create content for your campaigns.

Convert Turn your conversations into sales with simplicity and speed

Sell more and offer personalized service through digital channels, wherever your customer may be.

Maintain customer relationships wherever you are, with portfolio management, conversation history, and meeting scheduling.

Easily create bots using command texts and use artificial intelligence to your advantage.

Serve Centralize your customer service and evolve your ticket management

Improve your service by managing and organizing chat and email tickets with adjustable views and essential classifications for support efficiency.

Set up triggers for automatic actions on tickets, updating statuses and sending emails to customers according to interactions or deadlines.

Upload your knowledge base to the Chatbot, which will respond to customers and, if necessary, create tickets for additional support.

Nurture Engage your customer base efficiently.
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Set up independent agents to identify customers for repeat purchases, loyalty, and engagement opportunities.

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Centralize customer data with a 360° view, KPIs, sentiment analysis, and unified insights.

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Integrate ERP to identify top customers, prospects, and inactives, segmenting by engagement and sales.

Enhance your experience with Zenvia Customer Cloud through Strategic Integrations

Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.

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Zenvia Customer Cloud

Choose a software plan and select a channel package.

STARTER Impact more clients with bulk communications. USD 0 /month Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
Or calculate your best channel package here. In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within USA. You have the flexibility to merge the channels included in your package. Important: according to Meta's policies, to use the WhatsApp channel, it is mandatory to have a business registration.
Included in this plan:
  • 1 user;
  • 100 Interactionz; Credits for interactions that occur within the software
  • USD 53 per additional user;
  • USD 1 per additional InteractionZ; Interactions beyond those included in the plan
  • + USD 137 setup fee in the first month. If WhatsApp channels are enabled.
Total: USD 20 /month Buy Now Buy Now Buy Now Buy Now Buy Now Talk to a consultant
× Enter your corporate email below to start the conversation on WhatsApp.
Compare plans and packages
RECOMMENDED SPECIALIST Transform customer experience from attraction to conversion. USD 130 /month Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
Or calculate your best channel package here. In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within USA. You have the flexibility to merge the channels included in your package. Important: according to Meta's policies, to use the WhatsApp channel, it is mandatory to have a business registration.
Included in this plan:
  • Generative AI chatbot;
  • 10 users;
  • 500 Interactionz; Credits for interactions that occur within the software
  • USD 32 per additional user;
  • USD 0.28 per additional InteractionZ; Interactions beyond those included in the plan
  • + USD 137 setup fee in the first month.
Total: USD 150 /month Buy Now Buy Now Buy Now Buy Now Buy Now Talk to a consultant
× Enter your corporate email below to start the conversation on WhatsApp.
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EXPERT Revolutionize customer experience with advanced features and intelligence. USD 390 /month Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
Or calculate your best channel package here. In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within USA. You have the flexibility to merge the channels included in your package. Important: according to Meta's policies, to use the WhatsApp channel, it is mandatory to have a business registration.
Included in this plan:
  • Generative AI chatbot;
  • 30 users;
  • 2,000 Interactionz; Credits for interactions that occur within the software
  • USD 22 per additional user;
  • USD 0.21 per additional InteractionZ; Interactions beyond those included in the plan
  • + USD 421 setup fee in the first month.
Total: USD 410 /month Buy Now Buy Now Buy Now Buy Now Buy Now Talk to a consultant
× Enter your corporate email below to start the conversation on WhatsApp.
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PROFESSIONAL Scale and enhance customer experience with analytics to optimize teams. USD 845 /month Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
Or calculate your best channel package here. In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within USA. You have the flexibility to merge the channels included in your package. Important: according to Meta's policies, to use the WhatsApp channel, it is mandatory to have a business registration.
Included in this plan:
  • Generative AI chatbot;
  • 50 users;
  • 5,000 Interactionz; Credits for interactions that occur within the software
  • USD 22 per additional user;
  • USD 0.19 per additional InteractionZ; Interactions beyond those included in the plan
  • + USD 842 setup fee in the first month.
Total: USD 865 /month Buy Now Buy Now Buy Now Buy Now Buy Now Talk to a consultant
× Enter your corporate email below to start the conversation on WhatsApp.
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ENTERPRISE Create unique, personalized, integrated, and automated journeys. On request Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
Or calculate your best channel package here. In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within USA. You have the flexibility to merge the channels included in your package. Important: according to Meta's policies, to use the WhatsApp channel, it is mandatory to have a business registration.
Included in this plan:
  • Generative AI chatbot;
  • Users on request;
  • InteractionZ on request; Credits for interactions that occur within the software
  • + Setup fee upon inquiry.
. . Talk to a consultant
× Enter your corporate email below to start the conversation on WhatsApp.
Compare plans and packages
Compare software plans
STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE
Starter
  • Starter
  • Specialist
  • Expert
  • Professional
  • Enterprise
Specialist
  • Starter
  • Specialist
  • Expert
  • Professional
  • Enterprise
STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE
Impact more clients with bulk communications Transform customer experience from attraction to conversion Revolutionize customer experience with advanced features and intelligence Scale and enhance customer experience with analytics to optimize teams Create unique, personalized, integrated, and automated journeys
Monthly Fee Monthly payment for software USD 0 USD 130 USD 390 USD 845 Upon inquiry
Users Different levels of access to the solution 1 10 30 50 Upon inquiry
Additional Users Users beyond those included in the plan USD 53 USD 32 USD 22 USD 22 Upon inquiry
Interactionz Interaction credits occurring within the software 100 500 2,000 5,000 Upon inquiry
Additional Interactionz Interactions beyond those included in the plan USD 1 USD 0.28 USD 0.21 USD 0.19 Upon inquiry
Setup Initial product setup USD 137 in the first month if enable the WhatsApp. USD 137 in the first month USD 421 in the first month USD 842 in the first month Upon inquiry
Features for sending messages and chatting with your customers
Bulk messaging Send bulk messages to your customers
Exporting reports Download your reports in csv (Export shipping data to CSV) (Export shipping data to CSV) (Export shipping data to CSV)
Save messages to reuse whenever you need Save messages to reuse whenever you need
Automatic re-engagement Resend the message to the customer who hasn't opened it yet
Talk to your leads who are on different platforms Send messages to your contacts who are on different platforms (Sandbox WhatsApp, Instagram, Facebook Messenger or Webchat (+ WhatsApp Business, Email) (+ WhatsApp Business, Email) (+ WhatsApp Business, Email) (+ WhatsApp Business, Email)
Conversational overflow Perform the first triage of care and transfer to human care when necessary
Send at the best time and increase reading rate Send messages at the best time and increase reading rate
Transfer of service and reasons for closure Transfer the conversation to other users and indicate the reason for ending the conversation
Smart Writing Generate content taking into account the persona that will be impacted, changing tone of voice when necessary
Integrations to sell more Integrate with online stores and payment platforms (Product Catalog and payment links) (Automations that allow customization) (Automations that allow customization) (Automations that allow customization)
Batch/bulk transaction processing (TPS) Bulk shipping Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second Consult
Analytics Dashboards Create dashboards for visual analysis of reports Update rate: 24 hours Update rate: 24 hours Update rate: 24 hours Update rate: 24 hours Update rate: 24 hours
Generation of Insights in analysis dashboards Refine your campaigns through AI-generated quantitative insights
Customer Support Resources
Ticket Support Automated ticket system with an adjustable dashboard.
Ticket Dashboard Customizable ticket views with filters.
Ticket Classifications Ticket classification by status, urgency, and tags.
Additional ticket fields Custom fields to collect relevant data on tickets. Até 10 De 11 a 20 De 21 a 40 Ilimitado
Service Level Agreements (SLA) Deadline and quality control in support via SLA.
Automations & Triggers Automatic triggers for actions on tickets. (Preconfigured triggers) (Preconfigured triggers) (Preconfigured triggers) (Preconfigured triggers)
Conversational Support via Chat Chat management and automatic conversion to tickets.
System Notifications Sound and visual alerts for real-time updates.
Reports Reports and insights for support optimization. (Preconfigured reports) (Preconfigured reports) (Preconfigured reports) (Preconfigured reports)
Ticket Analysis by AI AI-powered conversation analysis for ticket prioritization.
AI Writing Assistant Text suggestions and error correction with AI.
Ask the AI Query the knowledge base with AI support.
Knowledge Base with AI Chatbot integrated with the knowledge base for support.
Chatbots
Active chatbots Create interaction and triage chatbots 1 5 10 100 Ilimitado
Flow chatbots
Automated screening of responses from your contacts (human support) Create a greeting, ask for name and email, or question-based routing
Pre-made bot templates Ready-to-use templates and chatbots
Bot with API integration Integrate with other tools via API
Creation wizard of bots Create bots using Artificial Intelligence 🥇
Flow map Monitor your customers' paths and identify opportunities for improvement.
Intelligent Response Using Generative AI Contextualized and dynamic responses using Generative AI from a knowledge base
Intelligent response from documents Securely store files used by our AI to compose responses
IA Chatbot
Directed Response Skills Constant improvement in the quality of contact with your chatbot. Continuous learning and adaptability based on the chosen materials.
Ability to transfer to human service Identify and redirect to human assistance in complex cases, optimizing your team’s time and resources.
Ability to integrate with external systems (API's) Connect your chatbot to other systems via API.
Knowledge base for Generative AI Securely store files used by our AI to compose responses.
Contact management
Create contacts, lists and segments Manage your contacts however you prefer (Up to 1000 contacts managed)
Contact database import via CSV Import new contact bases with csv files
Contact data and engagement rates Lead scoring
Get more leads by integrating with third party connectors Integration with third-party connectors (Sync your leads with demand generation tools) (Sync leads and send personalized transactional messages) (Sync leads and send personalized transactional messages) (Sync leads and send personalized transactional messages)
Resources to increase your business productivity
Pre-built message templates Take advantage of ready-made message templates
Automated communication rulers Create rules to automate communication
Sales team management Completely manage your commercial team
Boost posts (ads) Create and manage click-to-WhatsApp Ads
Access to APIs Use resources offered by other applications through APIs (Send messages) (Send messages) (Send messages, conversations and contact management) (Send messages, conversations and contact management) (Send messages, conversations and contact management)
Limit API requests Limit requests to a specific API Up to 10/second Up to 10/second Up to 15/second Up to 20/second Consult
Calls to external APIs Webhooks Up to 150 thousand/month Up to 150 thousand/month Up to 300 thousand/month Up to 750 thousand/month Consult
Data and access governance
Basic account and profile management Define user access levels
Data retention Data retention 3 months 6 months 6 months 6 months
(up to 24 months offline)
Consult
Storage for reports, templates and files Data storage space 300MB 1GB 2GB 5GB Consult
Enterprise login Manage your team using the internal systems you already use Access with a single, secure login
Tools
Actionable data through smart triggers Leverage actionable data with smart triggers.
Configurable triggers for automations Set up custom triggers for automations. (Available for a limited time)
Simultaneous automations Manage multiple automations simultaneously. Up to 3 Up to 10 Up to 50 50+
Early access to new pre-configured specialist agents Get early access to ready-to-use agents.
Security and support
Security Certificate ISO 27001 International reference in information management
Help Center Complete articles with tips and good practices
Chat support for admin Get in touch by email or via live chat
Service SLA Time to first service Up to 2 hours for first response
Up to 12 hours to resolve critical issues
Up to 2 hours for first response
Up to 12 hours to resolve critical issues
Up to 2 hours for first response
Up to 4 hours to resolve critical issues
Up to 2 hours for first response
Up to 4 hours to resolve critical issues
Up to 2 hours to resolve critical issues
Account manager with priority support Get support from a Customer Success professional with a single, secure login
Compare channel packages
Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise
Pack USD 20
  • Pack USD 20
  • Pack USD 50
  • Pack USD 100
  • Pack USD 200
  • Pack USD 400
  • Pack Enterprise
Pack USD 50
  • Pack USD 20
  • Pack USD 50
  • Pack USD 100
  • Pack USD 200
  • Pack USD 400
  • Pack Enterprise
Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise
SMS Send text messages USD 0.0184up to 1,088 shots USD 0.0156up to 3,202 shots USD 0.0147up to 6,804 shots USD 0.0138up to 14,517 shots USD 0.0129up to 31,108 shots Upon request
WhatsApp Business* WhatsApp initiated by the company. Billing occurs every 24-hour session. USD 0.0463up to 431 sessions USD 0.0446up to 1,120 sessions USD 0.0429up to 2,328 sessions USD 0.0413up to 4,846 sessions USD 0.0396 up to 10,106 sessions Upon request
WhatsApp User* WhatsApp initiated by the consumer. Billing occurs every 24-hour session. USD 0.0185up to 1,079 sessions USD 0.0173up to 2,891 sessions USD 0.0161up to 6,228 sessions USD 0.0148up to 13,494 sessions USD 0.0136up to 29,442 sessions Upon request
E-mail Sending emails to your base USD 0.00084up to 23,750 shots USD 0.00074up to 67,857 shots USD 0.00063up to 158,333 shots USD 0.00053up to 380,000 shots USD 0.00042up to 950,000 shots Upon request
Facebook Messenger Talk to your contacts on social media
Free channel without consuming the channel package, subject to Interactionz charges according to usage rules.
Instagram Messenger Talk to your contacts on social media
Free channel without consuming the channel package, subject to Interactionz charges according to usage rules.

What Our Clients Have to Say

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