Optimize campaigns, centralize sales operations, and accelerate post-sale service in a single solution.
End-to-end multichannel
Provide a centralized and integrated journey across the most efficient communication channels.
Fast and fluid experience
Count on a complete portfolio, eliminating the need to hire multiple solutions.
Efficient customer journey
Impress your customer from the first contact to post-sale with comprehensive and easy-to-use features.
Monitoring and data analysis
Make faster and more strategic decisions with smart dashboards and unified insights in one place.
Features to ensure a connected customer experience from attraction to post-sale.
Features to ensure a connected customer experience from attraction to post-sale.
Create custom templates, edit, and schedule message blasts via SMS, WhatsApp, email, and RCS with ease and efficiency. Simplify your communication and reach your audience at the right moment.
Create trigger rules in a customizable flow to reach your audience autonomously. Automate strategic actions triggered by events and interactions, ensuring greater efficiency and personalization.
Receive smart suggestions for the best sending times based on your contact base’s engagement history, ensuring greater reach and efficiency in your campaigns.
Create custom segmentation rules and filter your contact base to strategically group customers, ensuring more precise and effective communications.
Create, manage, and track the performance of your ads and sales indicators with an integrated, intuitive, and strategic view to maximize your results.
Create and export custom reports to analyze how your contacts interact with your mass messaging. Gain valuable insights to optimize campaigns and improve the performance of your communications.
Serve leads from all channels in a single, complete inbox and provide faster responses, with conversation categorization, user assignment, distribution rules, and closure logging.
Monitor your sales team’s actions in just a few clicks, track interactions, and evaluate operational efficiency to make quicker, more strategic, and accurate decisions.
Count on native integrations in Zenvia Customer Cloud to enhance the efficiency of commercial services, such as CRM applications, ERPs, lead providers, payment methods, and much more.
Facilitate your external team’s commercial service or in physical locations with the mobile app. Agents can switch between desktop and mobile quickly, ensuring efficiency and no lost sales.
Track operational performance with a management dashboard featuring reports on new contacts, conversations, and more. Filter data by groups and periods to analyze metrics like response time and interactions.
Enhance the service experience with AI chatbots, offering personalized chat on your company’s website or channels like WhatsApp Business, all without needing to program or write code.
Use essential classifications in ticket creation, such as Status, Urgency, Categories, Justifications, and Tags, to ensure efficient handling of requests.
Manage response and resolution deadlines for tickets. Use SLA to ensure excellence in service and maintain quality throughout the customer journey.
Set up automatic triggers for actions on tickets, such as status updates and email sending. Keep your team alert with real-time notifications, ensuring quick responses and greater efficiency.
Manage chats from WhatsApp, Facebook Messenger, Instagram, and WebChat, adding requests to service queues. Select or assign chats automatically and convert conversations into tickets in real-time.
Use reports to gain insights, improve service, and create dashboards in external tools. Leverage reports on Tickets, SLAs, Channels, and Chat to optimize your management.
Analyze conversations, identify sentiments, and prioritize tickets. Receive suggestions for texts and precise responses, automate interactions, and optimize service with AI.
Create Specialist Agents from scratch or pre-configured, operating independently to identify customers likely to repurchase, inactive ones needing loyalty, and other opportunities.
Centralize all customer data on a single platform, receiving a complete and unified 360 view of indicators, KPIs, sentiment analysis, and other customer information.
Integrate your ERP and gain personalized insights from your contact base: identify your best customers, potential clients, and those needing attention, as well as segment by engagement and sales view.
Impact that transforms
Connect with your customer wherever they are. Create unified and intelligent journeys that integrate all touchpoints.
2,95bi
people around the world use WhatsApp for conversations.Be present on it!
81%
of people search for products and services on Instagram. Connect with your audience!
40%
of visitors seek real-time communication. Implement webchat on your site today!
90%
of SMS messages are read within 3 minutes. Choose the channel with a 98% read rate and engage in real-time!
20bi
messages are exchanged every month on Messenger. Engage your leads and customers there!
91%
of consumers still prefer email for interactions with brands. Strengthen your communication!
2,95bi
people around the world use WhatsApp for conversations.Be present on it!
81%
of people search for products and services on Instagram. Connect with your audience!
40%
of visitors seek real-time communication. Implement webchat on your site today!
90%
of SMS messages are read within 3 minutes. Choose the channel with a 98% read rate and engage in real-time!
20bi
messages are exchanged every month on Messenger. Engage your leads and customers there!
91%
of consumers still prefer email for interactions with brands. Strengthen your communication!
At Zenvia Customer Cloud, a complete AI solution, the agents handle operational tasks while you focus on what is most strategic for your business. Let the AI agents work for you!
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Livre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Priscila Santos
Project Manager at Crédito Real
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1,200
tickets per month
98%
NPS satisfaction
100%
surveys answered
“Zenvia gave us full support, setting up and training the team to use the solution. After the operation started, all expectations were met and we use Zenvia as our main customer service solution.”
Aline Pontes
IT Governance Manager at Mitre Construtora
Read full caseConnect your favorite platforms and enhance your operation’s potential by ensuring greater agility, productivity, and a better experience for your customers.
Differentiators and features to sell more and serve better that you can only find at Zenvia.
Fast and multilingual support
We offer support for your company in Portuguese, Spanish, and English, ensuring assistance in multiple languages.
Process automation with Generative AI
Greater efficiency and quality in service with chatbots created and operated by generative AI.
Robust and stable infrastructure
A solution that offers security and stability for operations that require continuous availability.
Mobile App for selling via mobile
Use the Zenvia Customer Cloud app for mobile sales and maintain complete control of operations in real time.
Advanced reports and performance dashboards
Analyze the performance of Click To WhatsApp ads and gain data to optimize marketing campaign investments.
ISO 27001 Certification
International standard information security certification ensures Zenvia’s reliability with your data.
Discover the latest updates from Zenvia Customer Cloud: improvements and features we’ve developed to create new experiences for your customers, sell more, and serve better.
It is a unified, multichannel solution that centralizes and stores customer data, facilitating management, communication, and relationships with your consumers. It allows companies to manage and provide personal, engaging, and seamless experiences through interactions throughout the entire customer journey. Differentiate yourself in the market, ensuring success and satisfaction in a simplified and intelligent way.
With it, you can:
It is the Zenvia Customer Cloud plan, which offers full access to the solution's features such as sending messages and interacting with customers, contact management, productivity-enhancing resources, data governance and access, automation creation, and everything that enables the construction of a journey from attraction to post-sale.
It is the enabler for using different channels available in Zenvia Customer Cloud for communication with customers via mass messaging, with volumes tied to the session value of each channel.
By contracting a channel package, you will have access to a wide variety such as SMS, WhatsApp, RCS, Email, Facebook Messenger, Instagram Message, and Webchat.
It refers to the number of licenses or "seats" available in the software plan that allows a certain number of users to access and use the service simultaneously. Each "seat" represents an authorization for one person or user to access the solution.
Interactionz is the name given to the interaction credits that occur within the Zenvia Customer Cloud software plan.
An Interactionz lasts for 24 hours from the moment it is opened, and can be initiated by either the company or the customer. If the interaction exceeds the 24-hour window, a new Interactionz will be deducted, renewing the 24-hour session. Interactions within the same 24-hour period are counted only once. Check the examples on our Interactionz page.
By purchasing a channel package, you will have access to a variety of sending options, such as WhatsApp, SMS, email, RCS, among others. The great advantage is that you are not limited to using only one channel at a time. Instead, you can combine and mix multiple channels to achieve your communication goals more effectively. For example, For the USD20 package, you can distribute your shipments as follows: up to 1,088 SMS messages OR up to 431 WhatsApp messages, OR up to 23,750 email deliveries OR mix the channels by sending, for example, 500 SMS (USD9.20) + 200 WhatsApp messages (USD9.26) + 1,833 emails (USD1.54)
No, you cannot. According to Meta's policies for using the WhatsApp channel for commercial messages in your company, it is mandatory to link the number to a CNPJ. Personal accounts (CPF) are ineligible for this use case.
