Stand out with a unique, low-complexity solution that centralizes and manages your customer data. Optimize operational efficiency by managing time, integrating with other tools, adopting simple resources, and aiming to reduce costs.
Stand out with a unique, low-complexity solution that centralizes and manages your customer data. Optimize operational efficiency by managing time, integrating with other tools, adopting simple resources, and aiming to reduce costs.
Personalize the customer journey from interaction to post-sale.
Focus on strategy, automate your processes.
Gain insights with detailed analytics and reports.
Elevate satisfaction and loyalty to your brand.
Every customer is unique and deserves to be reached on their preferred channel. We offer a seamless and integrated journey, allowing your company to communicate effectively across multiple channels. Whether starting the journey on a more economical channel or the most suitable for the campaign, Zenvia Customer Cloud ensures your message is delivered.
Create chatbots from text using generative AI and receive ready-made message suggestions for sending. Let Zenvia Customer Cloud work for you and focus on your business strategy.
Get a comprehensive solution all in one place. Zenvia Customer Cloud provides a smooth and uncomplicated user experience, ensuring autonomy and ease of use without the need for advanced technical knowledge. So you can dedicate time to what really matters.
Strengthen your brand in the market and hit targets!
Convert your conversations into sales with simplicity and agility.
Centralize the service team and improve its indicators.
Make mass shots and create automated communication rules to promote products and services across multiple channels.
Sending notices of offers and promotions to strengthen your brand through personalized communications.
Productivity and time savings using Artificial Intelligence.
Sell and offer personalized service through digital channels.
Maintain your relationship with your client wherever you are, with portfolio management, conversation history and meeting scheduling.
Easily create bots using command texts and use artificial intelligence to your advantage.
Serve your customers with automated screening, reducing response time and directing you to the most appropriate area.
Integrate with other solutions and enrich your journey by elevating the customer service experience.
Configure the necessary chatbots to be more agile and increase the efficiency of your service and after-sales team.
Make mass shots and create automated communication rules to promote products and services across multiple channels.
Sending notices of offers and promotions to strengthen your brand through personalized communications.
Productivity and time savings using Artificial Intelligence.
Sell and offer personalized service through digital channels.
Maintain your relationship with your client wherever you are, with portfolio management, conversation history and meeting scheduling.
Easily create bots using command texts and use artificial intelligence to your advantage.
Serve your customers with automated screening, reducing response time and directing you to the most appropriate area.
Integrate with other solutions and enrich your journey by elevating the customer service experience.
Configure the necessary chatbots to be more agile and increase the efficiency of your service and after-sales team.
Description Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.
Choose a software plan and select a channel package.
You need to choose a software plan and a channel package (one of each) to activate the purchase button.
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Humanz
years
of acting
k
customers
Global
Brazil and LATAM
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Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.
It is a unified, multichannel solution that centralizes and stores customer data, facilitating management, communication, and relationship building with consumers. It enables companies to manage and provide personalized, engaging, and seamless experiences through interactions throughout the customer journey. Stand out in the market, ensuring success and satisfaction in a simplified and intelligent way.
With it, you can:
It is the plan of Zenvia Customer Cloud, which offers complete access to solution features such as messaging and customer interaction, contact management, productivity enhancement features, data governance and access, automation creation, and everything that enables the construction of a journey from attraction to post-sale.
It is the enabler for using different channels available in Zenvia Customer Cloud for communication with customers via mass messaging, with volumes tied to the session value of each channel.
By contracting a channel package, you will have access to a wide variety such as SMS, WhatsApp, RCS, Email, Facebook Messenger, Instagram Message and Webchat.
It refers to the number of licenses or "seats" available in the software plan that allows a certain number of users to access and use the service simultaneously. Each "seat" represents authorization for one person or user to access the solution.
Interactionz is the name given to interaction credits that occur within the Zenvia Customer Cloud software plan.
An Interactionz lasts for 24 hours, starting from the moment of its opening, and can be initiated by the company or the customer. If the interaction exceeds the 24-hour window, a new Interactionz will be debited, renewing the 24-hour session. Interactions within the same 24-hour period are counted only once.
Some examples:
The company sends a mass message without the need for customer interaction. There is no charge for Interactionz.
When a customer responds to a mass message and is transferred to human assistance or a chatbot, an Interactionz is debited.
When a company contacts a customer from its contact list (without the need for mass messaging), an Interactionz is debited.
When a customer contacts the company through one of the conversational channels (WhatsApp, webchat, Instagram, Facebook Messenger), an Interactionz is debited.
When a customer contacts the company and the interaction extends beyond 24 hours, an Interactionz is debited for each 24-hour period with an active conversation.
Campaign, Sales, and Customer Service:
Customer Service:
By acquiring a channel package, you gain access to a variety of sending options such as WhatsApp, SMS, email, RCS, among others. The great advantage is that you are not limited to using just one channel at a time. Instead, you can combine and mix multiple channels to achieve your communication goals more effectively. In a fictitious example of possible breakdown of sending volume per channel within Brazil, for the USD20 package, you can distribute your sends as follows: up to 1,088 SMS sends OR up to 431 WhatsApp sends, OR up to 23,750 email sends OR mix the channels by, for example, sending 500 SMS (USD9.20) + 200 WhatsApp sends (USD9.26) + 1,833 emails (USD1.54).