Stand out with a unique, low-complexity solution that centralizes and manages your customer data. Optimize operational efficiency by managing time, integrating with other tools, adopting simple resources, and aiming to reduce costs.
Boost sales with an integrated journey in a single solution.
Focus on strategy, automate your processes.
Gain insights with detailed analytics and reports.
Easily integrate with multiple tools via API.
Never lose customer loyalty again thanks to the power of AI.
Create and manage Meta ads through our interface.
Every customer is unique and deserves to be reached on their preferred channel. We offer a seamless and integrated journey, allowing your company to communicate effectively across multiple channels. Whether starting the journey on a more economical channel or the most suitable for the campaign, Zenvia Customer Cloud ensures your message is delivered.
Create chatbots from text using generative AI and receive ready-made message suggestions for sending. Let Zenvia Customer Cloud work for you and focus on your business strategy.
Get a comprehensive solution all in one place. Zenvia Customer Cloud provides a smooth and uncomplicated user experience, ensuring autonomy and ease of use without the need for advanced technical knowledge. So you can dedicate time to what really matters.
Track ad performance and sales indicators and explore a complete and integrated view of the data side by side. Simplify management, optimize strategies, and maximize results!
Strengthen your brand in the market and hit targets
Turn your conversations into sales with simplicity and speed.
Centralize your customer service and evolve your ticket management
Engage your customer base efficiently.
Make mass shots and create automated communication rules to promote products and services across multiple channels.
Sending notices of offers and promotions to strengthen your brand through personalized communications.
Productivity and time savings using Artificial Intelligence.
Sell and offer personalized service through digital channels.
Maintain your relationship with your client wherever you are, with portfolio management, conversation history and meeting scheduling.
Easily create bots using command texts and use artificial intelligence to your advantage.
Serve your customers with automated screening, reducing response time and directing you to the most appropriate area.
Integrate with other solutions and enrich your journey by elevating the customer service experience.
Configure the necessary chatbots to be more agile and increase the efficiency of your service and after-sales team.
Set up independent agents to identify customers for repeat purchases, loyalty, and engagement opportunities.
Centralize customer data with a 360° view, KPIs, sentiment analysis, and unified insights.
Integrate ERP to identify top customers, prospects, and inactives, segmenting by engagement and sales.
Mass messaging
Send mass messages and create automated communication rules to promote products and services across multiple channels.
Send messages at the best time
Send alerts for offers and promotions to your customers and strengthen your brand through personalized communications.
Message writing assistant
Increase your productivity and save time by using Artificial Intelligence to create content for your campaigns.
Conversations across different channels
Sell more and offer personalized service through digital channels, wherever your customer may be.
Mobile app for sales team
Maintain customer relationships wherever you are, with portfolio management, conversation history, and meeting scheduling.
Bot creation assistant (AI)
Easily create bots using command texts and use artificial intelligence to your advantage.
Ticket dashboard and classification
Improve your service by managing and organizing chat and email tickets with adjustable views and essential classifications for support efficiency.
Automation and Triggers
Set up triggers for automatic actions on tickets, updating statuses and sending emails to customers according to interactions or deadlines.
Knowledge base with Gen-AI s
Upload your knowledge base to the Chatbot, which will respond to customers and, if necessary, create tickets for additional support.
Expert agent
Set up independent agents to identify customers for repeat purchases, loyalty, and engagement opportunities.
Contact file
Centralize customer data with a 360° view, KPIs, sentiment analysis, and unified insights.
Success Monitor
Integrate ERP to identify top customers, prospects, and inactives, segmenting by engagement and sales.
Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.
Choose a software plan and select a channel package.
“We saw that we needed a solution, more assertive preventive communication and the bot also came into this scenario, because our service was more by phone.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
Explore our cases“With the team's growth, the number of requests also increased. It became increasingly difficult to manage commercial demands with our existing system, so we realized we needed a way to centralize these requests. Zenvia allowed us to prioritize activities, centralize and organize information, and it has a very intuitive and user-friendly interface.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Libre
Explore our cases“I am certain that the tool brought us agility, especially when thinking about our clients. Thanks to Zenvia, we have developed speed in problem resolution, and it has directly contributed to the support team's ability to do their job better. The improvement of processes, better communication between agents and clients, and the organization of our customer base have made our daily routine much easier.”
Jefferson Spagnol
Support Manager at Avell
Explore our cases“MAPFRE understands that, from the client's point of view, agile service through digital channels is a demonstration of its commitment to making the world of insurance more accessible, transparent and adapted to individual needs.”
Patrícia Rossi
Director of Shared Services, Processes, and Automation at MAPFRE
Explore our cases“We've always wanted to provide good customer service by solving problems in a humane and efficient manner. Our business requires an agile service, because we are dealing with something very important, which is the health of pets and in some cases we need to act very quickly, so Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director at Petlove
Explore our cases“Today we've managed to design a journey in which the client can get to the point of sending the rental documentation on their own. Our potential clients tell both of us what they're looking for, whether it's the neighborhood or the city, and they can even schedule a visit directly via WhatsApp.”
Priscila Santos
Project Manager at Imóveis Crédito Real
Explore our cases+
Humanz
years
of acting
k
customers
Global
Brazil and LATAM
Want to know more?
Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.