Be available to your customers with a fluid and personalized AI-powered chatbot

Implement bot conversation flows and assist your customers in an automated, natural manner, across multiple channels, and at any time.

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Be available to your customers with a fluid and personalized AI-powered chatbot

Implement bot conversation flows and assist your customers in an automated, natural manner, across multiple channels, and at any time.

Talk to a consultant

Facilitate contact, reduce costs, and increase the scalability of your operation

Create powerful service flows and instantly address your customers’ questions and requests.

Integrations

Conversation flows integrated with various systems and data sent wherever needed.

Scalability

Handle large volumes of messages quickly.

Process efficiency

Automation and scale in service, reducing costs and increasing operational efficiency for your company.

Real-time data

Performance reports and insights on integrations, services, evaluations, and more.

Simplified use

Build chatbots with texts and simplify flow development.

Advanced properties

SpEL (Spring Expression Language), with regular expressions and functions from the Java framework.

More context without scripts

Your chatbot will understand what your customer writes, even outside the planned script.

Human attention

If your customer doesn’t want to continue being assisted by the bot, it’s possible to transition to human service at any time.

Implementation and Support

All the necessary support to implement Zenvia Bots in your company.

Let Zenvia work for you and focus on your business strategy.

Zenvia Bots helps your company optimize customer relationships in digital channels through chatbots integrated with artificial intelligence (natural language processing) and conversation curation capabilities.

You have the power to create bots with conversational flows and assist your customers easily and autonomously, through an easy-to-use tool that allows connections with different systems and uses multiple communication channels.

Customer Satisfaction

Use AI in customer service to respond faster, with personalization and precision.

Personalization

Create unique experiences for each interaction with artificial intelligence.

Continuous Evolution

With machine learning, chatbots can become increasingly effective over time.

Talk to a consultant

How can Zenvia’s Bot solutions help your business?

Create journeys that direct the customer to the best service path, without the need for a human assistant in the first contact.

  • Customized Chatbot

    Build your flows with templates and AI using a visual and intuitive builder.

  • Multichannel

    Integrate with the major communication channels in the market.

  • Cost Reduction

    Have all the operation data and make constant improvements.

Simple step by step to implement your chatbot

Zenvia Customer Cloud

Choose a software plan and select a channel package.

Software Plan Choose your plan to attract and convert more customers. Starter USD 0 /month Impact more clients with bulk communications. Included in this plan:
  • 1 user;
  • 100 Interactionz; Credits for interactions that occur within the software
  • USD 53 per additional user;
  • USD 1 per additional InteractionZ;
  • + USD 137 setup fee in the first month if WhatsApp and/or RCS channels are enabled.
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Specialist USD 130 /month Transform customer experience from attraction to conversion. RECOMMENDED Included in this plan:
  • 10 users;
  • 500 Interactionz; Credits for interactions that occur within the software
  • USD 32 per additional user;
  • USD 0.28 per additional InteractionZ;
  • + USD 137 setup fee in the first month.
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Expert USD 390 /month Revolutionize customer experience with advanced features and intelligence. Included in this plan:
  • 30 users;
  • 2,000 Interactionz; Credits for interactions that occur within the software
  • USD 22 per additional user;
  • USD 0.21 per additional InteractionZ;
  • + USD 421 setup fee in the first month.
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Professional USD 845 /month Scale and enhance customer experience with analytics to optimize teams. Included in this plan:
  • 50 users;
  • 5,000 Interactionz; Credits for interactions that occur within the software
  • USD 22 per additional user;
  • USD 0.19 per additional InteractionZ;
  • + USD 842 setup fee in the first month.
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Enterprise On request Create unique, personalized, integrated, and automated journeys. Customize:
  • Unlimited users;
  • Interactionz unlimited; Credits for interactions that occur within the software
  • Additional InteractionZ available upon request;
  • Additional users available upon request;
  • + Setup fee in the first month available upon request.
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Channel Package Select your package to use your preferred channels. SMS WhatsApp RCS Email You can combine channel usage according to your preference. Package USD 20 /month You have the flexibility to mix the channels included in your package. See below for detailed maximum volume per channel within Brazil.
  • SMS Make up to 1,088 sends or
  • WhatsApp Busines Make up to 431 sends or
  • Email Make up to 23,750 shipments
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Package USD 50 /month You have the flexibility to mix the channels included in your package. See below for detailed maximum volume per channel within Brazil.
  • SMS Make up to 3,202 sends or
  • WhatsApp Busines Make up to 1,120 sends or
  • Email Make up to 67,857 sent
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Package USD 100 /month You have the flexibility to mix the channels included in your package. See below for detailed maximum volume per channel within Brazil.
  • SMS Make up to 6,804 sends or
  • WhatsApp Busines Make up to 2,328 sends or
  • Email Make up to 158,333 sent
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Package USD 200 /month You have the flexibility to mix the channels included in your package. See below for detailed maximum volume per channel within Brazil.
  • SMS Make up to 14,517 sends or
  • WhatsApp Busines Make up to 4,842 sends or
  • Email Make up to 380,000 shipments
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Package USD 400 /month You have the flexibility to mix the channels included in your package. See below for detailed maximum volume per channel within Brazil.
  • SMS Make up to 31,108 sends or
  • WhatsApp Busines Make up to 10,106 sends or
  • Email Make up to 950,000 sent
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Enterprise On request You have the flexibility to mix the channels included in your package. See below for detailed maximum volume per channel within Brazil.
  • SMS customizable delivery
  • WhatsApp Busines customizable shipping
  • Email customizable shipping
  • RCS customizable shipping
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Purchase summary

USD 0

/month
Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now You are subscribing to Zenvia Customer Cloud. See the terms. see details Share this price.
Total

USD 0

/month
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STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE
Starter
  • Starter
  • Specialist
  • Expert
  • Professional
  • Enterprise
Specialist
  • Starter
  • Specialist
  • Expert
  • Professional
  • Enterprise
STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE
Impact more clients with bulk communications Transform customer experience from attraction to conversion Revolutionize customer experience with advanced features and intelligence Scale and enhance customer experience with analytics to optimize teams Create unique, personalized, integrated, and automated journeys
Monthly Fee Monthly payment for software USD 0 USD 130 USD 390 USD 845 Upon inquiry
Users Different levels of access to the solution 1 10 30 50 Unlimited
Additional Users Users beyond those included in the plan USD 53 USD 32 USD 22 USD 22 Upon inquiry
Interactionz Interaction credits occurring within the software 100 500 2,000 5,000 Unlimited
Additional Interactionz Interactions beyond those included in the plan USD 1 USD 0.28 USD 0.21 USD 0.19 Upon inquiry
Setup Initial product setup USD 137 in the first month if enable the WhatsApp and/or RCS channels. USD 137 in the first month USD 421 in the first month USD 842 in the first month Upon inquiry
Resources for sending messages and communicating with your customers
Bulk messaging Send bulk messages to your customers
Download Reports Download your reports in CSV format
Message Repository Store messages for reuse when necessary
Automatic Reengagement Resend the message to the customer who hasn't opened it yet
Multichannel Communicate with your contacts on different platforms Trigger: SMS, RCS, WhatsApp Business or Email
Service: Instagram, Facebook Messenger or Webchat
Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat
Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat
Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat
Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat
Automated Triage Create a welcome, ask for name and email or routing based on questions
Human Escalation Transfer to human attention when necessary
Best Time Sending Send messages at the best time and increase read rate
Conversation Transfer Transfer conversation to other users
Closing Reasons Indicate reason for conversation closure
Active Bots Create interaction and triage chatbots
1
5
10
Unlimited
Unlimited
Bot Templates Predefined templates for use and chatbots
API Integrated Bots Integrate with other tools via API
Bot Creation Assistant (AI) Bot Creation Assistant (AI)
Flow Map Monitor your customers' journeys and identify improvement opportunities
Intelligent Response with Generative AI Contextualized and dynamic responses using Generative AI from a knowledge base
AI Library Securely store the files used by our AI for composing responses
Sales Integrations Integrate with online stores and payment platforms automations enabling customization automations enabling customization automations enabling customization automations enabling customization
Batch transaction processing (TPS) Mass sending Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second
Dashboards Create dashboards for visual analysis and reports Consumption and shipments Consumption, shipments, conversion, and insights Consumption, shipments, conversion, and insights Consumption, shipments, conversion, and insights
Contact Management
Contact Creation, Lists, and Segments Manage your contacts as you prefer up to 1,000 contacts
Contact Base Import Import new contact bases with CSV files
Lead Scoring Contact information and interaction rate with the brand
Third-Party Connector Integrations Get more leads by integrating with third-party connectors Sync your leads with demand generation tools Sync leads and send personalized transactional messages Sync leads and send personalized transactional messages Sync leads and send personalized transactional messages
Resources to increase your business productivity
Message Templates Utilize predefined message templates
Automated Communication Rules Create rules to automate communication
Sales Team Management Fully manage your sales team
Access to APIs Utilize the resources offered by other applications through APIs Sending messages Sending messages Sending messages, conversations, and contact management Sending messages, conversations, and contact management Sending messages, conversations, and contact management
API requests limit Limit of requests to a specific API Up to 10 per second Up to 10 per second Up to 15 per second Up to 20 per second Upon inquiry
Calls to external APIs Webhooks Up to 150,000 per month Up to 150,000 per month Up to 350,000 per month Up to 700,000 per month Upon inquiry
Data Governance and Access
Account and Profile Management Define access levels for users
Data retention Data storage period 3 months 6 months 6 months 6 months
up to 24 months offline
Upon inquiry
Storage for reports, templates and files Data storage space 300MB 1GB 2GB 5GB Upon inquiry
Enterprise Single Sign On Access with a single, secure login
Security and Support
ISO 27001 Security Certification International reference in information management
Help Center Comprehensive articles with tips and best practices
Email Support Ponte en contacto por correo electrónico
Chat Support Contact via real-time chat
Service SLA Time to first service Up to 2 hours for first response Up to 12 hours for resolving critical calls Up to 2 hours for first response Up to 12 hours for resolving critical calls Up to 2 hours for first response Up to 12 hours for resolving critical calls Up to 2 hours for first response Up to 4 hours for resolving critical calls Up to 2 hours for first response Up to 4 hours for resolving critical calls
Account manager Receive support from a customer success professional
Compare channel packages
Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise
Pack USD 20
  • Pack USD 20
  • Pack USD 50
  • Pack USD 100
  • Pack USD 200
  • Pack USD 400
  • Pack Enterprise
Pack USD 50
  • Pack USD 20
  • Pack USD 50
  • Pack USD 100
  • Pack USD 200
  • Pack USD 400
  • Pack Enterprise
Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise
SMS Send text messages USD 0.0184up to 1,088 shots USD 0.0156up to 3,202 shots USD 0.0147up to 6,804 shots USD 0.0138up to 14,517 shots USD 0.0129up to 31,108 shots Upon request
WhatsApp Business WhatsApp initiated by the company. Billing occurs every 24-hour session. USD 0.0463up to 431 sessions USD 0.0446up to 1,120 sessions USD 0.0429up to 2,328 sessions USD 0.0413up to 4,846 sessions USD 0.0396 up to 10,106 sessions Upon request
WhatsApp User WhatsApp initiated by the consumer. Billing occurs every 24-hour session. USD 0.0185up to 1,079 sessions USD 0.0173up to 2,891 sessions USD 0.0161up to 6,228 sessions USD 0.0148up to 13,494 sessions USD 0.0136up to 29,442 sessions Upon request
RCS Basic Evolution of SMS with logo and verified account Unavailable Unavailable Unavailable Unavailable Unavailable Upon request
Email Sending emails to your base USD 0.00084up to 23,750 shots USD 0.00074up to 67,857 shots USD 0.00063up to 158,333 shots USD 0.00053up to 380,000 shots USD 0.00042up to 950,000 shots Upon request
Facebook Messenger Talk to your contacts through social networks free
service only
free
service only
free
service only
free
service only
free
service only
free
service only
Instagram Message Talk to your contacts on social media free
service only
free
service only
free
service only
free
service only
free
service only
free
service only

Revolutionize the customer experience with Zenvia Customer Cloud.

Create memorable journeys with a unified and multichannel solution that allows your company to manage and provide personal, engaging, and fluid experiences through interactions across the entire customer journey.

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Want to know more?

Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.

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