Boost your customer service in just a few clicks by creating chatbots with generative AI and intelligent agents tailored to your business’s reality.
Never lose customer loyalty again due to lack of response on your customer service channels. Transform each contact into a unique moment, being available 24/7 in a personalized and scalable manner.
Optimize your customer service operation and make the most of resources to delight with every contact.
Be available 24/7, ensuring continuous service without interruptions.
Guide your customer through the ideal buying journey and close more deals.
Ensure quick and efficient responses, reduce wait times, and make your customers happier.
Eliminate the need to allocate attendants for simpler inquiries.
Do you also want the option to work with flow-based chatbots? With Zenvia Customer Cloud, you can. Easily create conversational bots that connect different systems and communication channels.
Use our creation assistant or choose templates from a comprehensive library for various use cases. You can also rely on Zenvia’s team support during implementation.
You can build flow-based chatbots starting from the Starter plan or create AI-powered chatbots from the Specialist plan.
Talk to a consultant
No complexity or need for technical knowledge.
Create chatbots that are 100% AI-based without the need for flow construction.
Enhance the quality of interaction with your chatbot through continuous learning and adaptation.
Personalize responses based on sentiments to enhance customer satisfaction.
Escalate complex cases to human support, optimizing resources and time.
Integrate customer service with various systems and send data as needed.
Personalize the experience with our chatbot, which understands and responds in multiple languages.
Feed your chatbot with documents and behavior prompts.
Generate insights for your marketing team based on customer pain points and needs.
Access performance reports, insights on integrations, services, reviews, and more.
Utilize SpEL (Spring Expression Language) with regular expressions and Java functions.
Expand your chatbot’s understanding beyond the script, understanding what the customer types.
Ensure the latest AI innovations with OpenAI technology at Zenvia.
Create chatbots that are 100% AI-based without the need for flow construction.
Enhance the quality of interaction with your chatbot through continuous learning and adaptation.
Personalize responses based on sentiments to improve customer satisfaction.
Forward complex cases to human assistance, optimizing resources and time.
Integrate support with various systems and send data as needed.
Personalize the experience with our chatbot, which understands and responds in multiple languages.
Feed your chatbot with documents and behavioral prompts.
Generate insights for your marketing team based on customer pain points and needs.
Access performance reports, insights on integrations, services, evaluations, and more.
Utilize SpEL (Spring Expression Language) with regular expressions and Java functions.
Expand your chatbot’s understanding beyond the script by interpreting what the customer types.
Ensure cutting-edge AI innovations with OpenAI technology at Zenvia.
Features using Generative Artificial Intelligence may be available depending on the purchased plan. Please check for availability.
See in practice how Zenvia’s chatbot adapts to your business
Technical Assistance and Support 
Client Screening 
Lead Generation and 
Appointment Scheduling
Re-enrollment
Billing
Retail
After all, no one likes to wait.
Choose a software plan and select a channel package.
+
Humanz
years
of acting
k
customers
Global
Brazil and LATAM
Check out our case studies and see what companies have achieved with the Zenvia Platform.
Want to know more?
Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.
Zenvia’s Generative AI Chatbot is a solution for creating chatbots and virtual assistants 100% in Artificial Intelligence in a simple and fast way. Through a single text box, it is created in a personalized way for the business in a matter of minutes in an uncomplicated way, facilitating integration with different communication channels and improving interaction with customers.
The solution is aimed at companies from different sectors that want to improve customer service and automate services. It is available to Zenvia Customer Cloud customers, starting with the Specialist plan, suitable for small, medium and large companies.
The chatbot offers continuous service 24/7, ensuring that all contacts are responded to quickly and efficiently, gachieving scalability to manage large volumes of interactions without compromising service quality, eliminate the feeling of generic and robotic responses to ensure greater customer satisfaction, business growth, better customer conversion and reduced operational costs.
The creation process is simple and straightforward: users register and log in to the Zenvia Customer Cloud solution, configure the chatbot name and context, and can quickly publish the chatbot. With intuitive interface allows the creation of the chatbot with just a few clicks, and integration with communication channels is quick and easy, in addition to being able to use the knowledge base to make the chatbot even more complete.
No, our ChatGPT-based technology eliminates the need to create traditional chatbot flows. You can create, configure and publish your virtual assistant without needing technical knowledge.
Among the main benefits are the simplification of the development and customization of chatbots, the efficiency in integration with communication channels, the increase in operational efficiency, the reduction of customer service costs, the improvement in user satisfaction, the reduction of service, and support for multiple languages ​​and cultural contexts.
Yes, the chatbot understands and responds in multiple languages, providing a global and personalized experience for each of our customers.the clients.
Yes, there is native integration with the message triggering module (Attract) and the conversational module (Convert), in addition to the main channels available for interaction with end consumers.
Key features include transshipment for human service, gare custom language, adjustable response size, dynamic knowledge base and FAQ ability.
The chatbot can be applied in various use cases, such as technical assistance and support (SAC), customer screening, lead generation and qualification, scheduling appointments, registration, billing and sales and many others.