Be available to your customers with a fluid and personalized AI-powered chatbot

Implement bot conversation flows and assist your customers in an automated, natural manner, across multiple channels, and at any time.

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Be available to your customers with a fluid and personalized AI-powered chatbot

Implement bot conversation flows and assist your customers in an automated, natural manner, across multiple channels, and at any time.

Talk to a consultant

Facilitate contact, reduce costs, and increase the scalability of your operation

Create powerful service flows and instantly address your customers’ questions and requests.

Integrations

Conversation flows integrated with various systems and data sent wherever needed.

Scalability

Handle large volumes of messages quickly.

Process efficiency

Automation and scale in service, reducing costs and increasing operational efficiency for your company.

Real-time data

Performance reports and insights on integrations, services, evaluations, and more.

Simplified use

Build chatbots with texts and simplify flow development.

Advanced properties

SpEL (Spring Expression Language), with regular expressions and functions from the Java framework.

More context without scripts

Your chatbot will understand what your customer writes, even outside the planned script.

Human attention

If your customer doesn’t want to continue being assisted by the bot, it’s possible to transition to human service at any time.

Implementation and Support

All the necessary support to implement Zenvia Bots in your company.

Let Zenvia work for you and focus on your business strategy.

Zenvia Bots helps your company optimize customer relationships in digital channels through chatbots integrated with artificial intelligence (natural language processing) and conversation curation capabilities.

You have the power to create bots with conversational flows and assist your customers easily and autonomously, through an easy-to-use tool that allows connections with different systems and uses multiple communication channels.

Customer Satisfaction

Use AI in customer service to respond faster, with personalization and precision.

Personalization

Create unique experiences for each interaction with artificial intelligence.

Continuous Evolution

With machine learning, chatbots can become increasingly effective over time.

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How can Zenvia’s Bot solutions help your business?

Create journeys that direct the customer to the best service path, without the need for a human assistant in the first contact.

  • Customized Chatbot

    Build your flows with templates and AI using a visual and intuitive builder.

  • Multichannel

    Integrate with the major communication channels in the market.

  • Cost Reduction

    Have all the operation data and make constant improvements.

Simple step by step to implement your chatbot

Zenvia Customer Cloud

Choose a software plan and select a channel package.

STARTER Impact more clients with bulk communications. USD 0 /month Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
Or calculate your best channel package here. In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within Brazil. You have the flexibility to merge the channels included in your package.
Included in this plan:
  • 1 user;
  • 100 Interactionz; Credits for interactions that occur within the software
  • USD 53 per additional user;
  • USD 1 per additional InteractionZ; Interactions beyond those included in the plan
  • + USD 137 setup fee in the first month. If WhatsApp channels are enabled.
Total: USD 20 /month Buy Now Buy Now Buy Now Buy Now Buy Now Talk to a consultant Compare plans and packages
RECOMMENDED SPECIALIST Transform customer experience from attraction to conversion. USD 130 /month Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
Or calculate your best channel package here. In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within Brazil. You have the flexibility to merge the channels included in your package.
Included in this plan:
  • Generative AI chatbot;
  • 10 users;
  • 500 Interactionz; Credits for interactions that occur within the software
  • USD 32 per additional user;
  • USD 0.28 per additional InteractionZ; Interactions beyond those included in the plan
  • + USD 137 setup fee in the first month.
Total: USD 150 /month Buy Now Buy Now Buy Now Buy Now Buy Now Talk to a consultant Compare plans and packages
EXPERT Revolutionize customer experience with advanced features and intelligence. USD 390 /month Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
Or calculate your best channel package here. In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within Brazil. You have the flexibility to merge the channels included in your package.
Included in this plan:
  • Generative AI chatbot;
  • 30 users;
  • 2,000 Interactionz; Credits for interactions that occur within the software
  • USD 22 per additional user;
  • USD 0.21 per additional InteractionZ; Interactions beyond those included in the plan
  • + USD 421 setup fee in the first month.
Total: USD 410 /month Buy Now Buy Now Buy Now Buy Now Buy Now Talk to a consultant Compare plans and packages
PROFESSIONAL Scale and enhance customer experience with analytics to optimize teams. USD 845 /month Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
Or calculate your best channel package here. In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within Brazil. You have the flexibility to merge the channels included in your package.
Included in this plan:
  • Generative AI chatbot;
  • 50 users;
  • 5,000 Interactionz; Credits for interactions that occur within the software
  • USD 22 per additional user;
  • USD 0.19 per additional InteractionZ; Interactions beyond those included in the plan
  • + USD 842 setup fee in the first month.
Total: USD 865 /month Buy Now Buy Now Buy Now Buy Now Buy Now Talk to a consultant Compare plans and packages
ENTERPRISE Create unique, personalized, integrated, and automated journeys. On request Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
Or calculate your best channel package here. In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within Brazil. You have the flexibility to merge the channels included in your package.
Customize:
  • Generative AI chatbot;
  • Unlimited users;
  • Unlimited InteractionZ; Credits for interactions that occur within the software
  • + Activation fee upon inquiry.
Talk to a consultant Talk to a consultant Talk to a consultant Talk to a consultant Talk to a consultant Talk to a consultant Compare plans and packages
Compare software plans
STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE
Starter
  • Starter
  • Specialist
  • Expert
  • Professional
  • Enterprise
Specialist
  • Starter
  • Specialist
  • Expert
  • Professional
  • Enterprise
STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE
Impact more clients with bulk communications Transform customer experience from attraction to conversion Revolutionize customer experience with advanced features and intelligence Scale and enhance customer experience with analytics to optimize teams Create unique, personalized, integrated, and automated journeys
Monthly Fee Monthly payment for software USD 0 USD 130 USD 390 USD 845 Upon inquiry
Users Different levels of access to the solution 1 10 30 50 Unlimited
Additional Users Users beyond those included in the plan USD 53 USD 32 USD 22 USD 22 Upon inquiry
Interactionz Interaction credits occurring within the software 100 500 2,000 5,000 Unlimited
Additional Interactionz Interactions beyond those included in the plan USD 1 USD 0.28 USD 0.21 USD 0.19 Upon inquiry
Setup Initial product setup USD 137 in the first month if enable the WhatsApp. USD 137 in the first month USD 421 in the first month USD 842 in the first month Upon inquiry
Features for sending messages and chatting with your customers
Bulk messaging Send bulk messages to your customers
Exporting reports Download your reports in csv (Export shipping data to CSV) (Export shipping data to CSV) (Export shipping data to CSV)
Save messages to reuse whenever you need Save messages to reuse whenever you need
Automatic re-engagement Resend the message to the customer who hasn't opened it yet
Talk to your leads who are on different platforms Send messages to your contacts who are on different platforms (Sandbox WhatsApp, Instagram, Facebook Messenger or Webchat (+ WhatsApp Business, Email) (+ WhatsApp Business, Email) (+ WhatsApp Business, Email) (+ WhatsApp Business, Email)
Conversational overflow Perform the first triage of care and transfer to human care when necessary
Send at the best time and increase reading rate Send messages at the best time and increase reading rate
Transfer of service and reasons for closure Transfer the conversation to other users and indicate the reason for ending the conversation
Smart Writing Generate content taking into account the persona that will be impacted, changing tone of voice when necessary
Integrations to sell more Integrate with online stores and payment platforms (Product Catalog and payment links) (Automations that allow customization) (Automations that allow customization) (Automations that allow customization)
Batch/bulk transaction processing (TPS) Bulk shipping Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second Consult
Analytics Dashboards Create dashboards for visual analysis of reports Update rate: 24 hours Update rate: 24 hours Update rate: 24 hours Update rate: 24 hours Update rate: 24 hours
Generation of Insights in analysis dashboards Refine your campaigns through AI-generated quantitative insights
Chatbots
Active chatbots Create interaction and triage chatbots 1 5 10 100 Ilimitado
Flow chatbots
Automated screening of responses from your contacts (human support) Create a greeting, ask for name and email, or question-based routing
Pre-made bot templates Ready-to-use templates and chatbots
Bot with API integration Integrate with other tools via API
Creation wizard of bots (AI) Create bots using Artificial Intelligence 🥇
Flow map Monitor your customers' paths and identify opportunities for improvement.
Intelligent Response Using Generative AI Contextualized and dynamic responses using Generative AI from a knowledge base
Library for AI Securely store files used by our AI to compose responses
IA Chatbot
Knowledge Base Skill Constant improvement in the quality of contact with your chatbot. Continuous learning and adaptability based on the chosen materials.
Ability to transfer to human service Identify and redirect to human assistance in complex cases, optimizing your team’s time and resources.
Contact management
Create contacts, lists and segments Manage your contacts however you prefer (Up to 1000 contacts managed)
Contact database import via CSV Import new contact bases with csv files
Contact information page and brand engagement rate Lead scoring
Get more leads by integrating with third party connectors Integration with third-party connectors (Sync your leads with demand generation tools) (Sync leads and send personalized transactional messages) (Sync leads and send personalized transactional messages) (Sync leads and send personalized transactional messages)
Resources to increase your business productivity
Pre-built message templates Take advantage of ready-made message templates
Automated communication rulers Create rules to automate communication
Sales team management Completely manage your commercial team
Access to APIs Use resources offered by other applications through APIs (Send messages) (Send messages) (Send messages, conversations and contact management) (Send messages, conversations and contact management) (Send messages, conversations and contact management)
Limit API requests Limit requests to a specific API Up to 10/second Up to 10/second Up to 15/second Up to 20/second Consult
Calls to external APIs Webhooks Up to 150 thousand/month Up to 150 thousand/month Up to 300 thousand/month Up to 750 thousand/month Consult
Data and access governance
Basic account and profile management Define user access levels
Data retention Data retention 3 months 6 months 6 months 6 months
(up to 24 months offline)
Consult
Storage for reports, templates and files Data storage space 300MB 1GB 2GB 5GB Consult
Enterprise login Manage your team using the internal systems you already use Access with a single, secure login
Security and support
Security Certificate ISO 27001 International reference in information management
Help Center Complete articles with tips and good practices
Email and chat support Get in touch by email or via live chat
Service SLA Time to first service Up to 2 hours for first response
Up to 12 hours to resolve critical issues
Up to 2 hours for first response
Up to 12 hours to resolve critical issues
Up to 2 hours for first response
Up to 4 hours to resolve critical issues
Up to 2 hours for first response
Up to 4 hours to resolve critical issues
Up to 2 hours to resolve critical issues
Account manager with priority support Get support from a Customer Success professional with a single, secure login
Compare channel packages
Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise
Pack USD 20
  • Pack USD 20
  • Pack USD 50
  • Pack USD 100
  • Pack USD 200
  • Pack USD 400
  • Pack Enterprise
Pack USD 50
  • Pack USD 20
  • Pack USD 50
  • Pack USD 100
  • Pack USD 200
  • Pack USD 400
  • Pack Enterprise
Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise
SMS Send text messages USD 0.0184up to 1,088 shots USD 0.0156up to 3,202 shots USD 0.0147up to 6,804 shots USD 0.0138up to 14,517 shots USD 0.0129up to 31,108 shots Upon request
WhatsApp Business WhatsApp initiated by the company. Billing occurs every 24-hour session. USD 0.0463up to 431 sessions USD 0.0446up to 1,120 sessions USD 0.0429up to 2,328 sessions USD 0.0413up to 4,846 sessions USD 0.0396 up to 10,106 sessions Upon request
WhatsApp User WhatsApp initiated by the consumer. Billing occurs every 24-hour session. USD 0.0185up to 1,079 sessions USD 0.0173up to 2,891 sessions USD 0.0161up to 6,228 sessions USD 0.0148up to 13,494 sessions USD 0.0136up to 29,442 sessions Upon request
Email Sending emails to your base USD 0.00084up to 23,750 shots USD 0.00074up to 67,857 shots USD 0.00063up to 158,333 shots USD 0.00053up to 380,000 shots USD 0.00042up to 950,000 shots Upon request
Facebook Messenger Talk to your contacts through social networks free
service only
free
service only
free
service only
free
service only
free
service only
free
service only
Instagram Message Talk to your contacts on social media free
service only
free
service only
free
service only
free
service only
free
service only
free
service only
Discover how Zenvia is supporting the success of its clients

Check out our case studies and see what companies have achieved with the Zenvia Platform.

Revolutionize the customer experience with Zenvia Customer Cloud.

Create memorable journeys with a unified and multichannel solution that allows your company to manage and provide personal, engaging, and fluid experiences through interactions across the entire customer journey.

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Want to know more?

Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.

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