Use a complete solution to create communications, segment contacts and automate mass mailings using all channels to strengthen your marketing.
Personalized campaigns
Create and automate marketing campaigns on all channels with segmentation and personalization.
Boost publications with ads
Boost publications with Click To WhatsApp ads in just a few clicks and sell more on your campaings.
End-to-end multichannel
You can count on several communication channels to communicate with your consumer.
Personalized reports in real time
Get insights to optimize your next campaigns and increase the performance of your shots.
+
customers making calls
+%
opening rate
x
more conversion
All of this happens in Zenvia’s complete AI solution, designed so that your company can optimize the way it communicates with consumers at every stage of the journey using the best AI has to offer.
Create customized templates, edit and schedule message triggers via SMS, WhatsApp, email and RCS easily and efficiently. Simplify your communication and reach your audience at the right time.
Create trigger rules in a customizable flow to reach your audience autonomously. Automate strategic actions that are triggered by events and interactions, ensuring greater efficiency and personalization.
Receive intelligent suggestions of the best trigger times based on the engagement history of your contact base, ensuring greater reach and efficiency in your campaigns.
Create customized segmentation rules and filter your contact base to group customers strategically, ensuring more precise and effective communications.
Create, manage and track the performance of your ads and sales indicators with an integrated, intuitive and strategic vision to maximize your results.
Create and export customized reports to analyze how your contacts interact with your mass mailings. Gain valuable insights to optimize campaigns and improve the performance of your communications.
No matter the industry, Zenvia Customer Cloud specializes in connecting the entire customer journey—from attraction and conversion to post-sales and loyalty.
Wholesale and Supermarkets
Dealerships
Perfumeries and Pharmacies
Clothing Store
Insurance Brokers
Pensions
Banks
Cards and Payments
Credit Services and Cooperatives
Universities
Primary and Nursery School
Free Courses
Medical Clinics
Hospitals
Complementary Diagnostics and Laboratories
Find out how Zenvia helps companies across different sectors.
Engage with customers on the messaging app used 79% of Brazilians.
Have your entire sales team on a single number and manage your customer portfolio in one place.
81% of people use Instagram to search for products or services.
Be ready to respond and provide a fast and efficient customer service experience, ensuring satisfaction.
Facebook Messenger
20 billion messages are exchanged via Facebook Messenger every month.
Manage conversations with potential customers from a single shared inbox.
Webchat
More than 40% of website visitors expect communication via webchat.
Enhance your website with real-time chat, always available for interactions, increasing your chances of closing sales.
SMS
A channel with a 98% read rate, with 90% of messages read within 3 minutes.
Send notifications, promotions, and updates directly to your customers’ phones, ensuring fast deliverability and engagement.
91% of people prefer email to interact with businesses.
Deliver promotions and exclusive offers directly to your customers’ inboxes, ensuring a close and lasting relationship.
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Livre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Fabio Lapolli
Project Manager at Crédito Real
Read the full caseLearn in the video how to use Zenvia Customer Cloud to create efficient marketing campaigns and boost your sales. Discover how to segment your audience, automate mass mailings and optimize your communications to generate more leads and sales conversions.
1
Increase your campaign engagement by choosing the most relevant channels: SMS, WhatsApp, Email or RCS.
2
Import contacts and segment lists for campaigns, targeting the right message to each customer profile.
3
Trigger or schedule the sending of personalized messages with suggestions of the times when your audience engages the most.
4
Track detailed metrics and optimize your strategy with communications that bring more return.
Boost your social media posts by turning them into Click to WhatsApp Ads and reach more customers. With a complete solution and integrated data view, track indicators, adjust strategies in real time and optimize the performance of your campaigns. Manage everything in one place and sell up to 2x more with Zenvia Customer Cloud.
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Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.
