Send Mass Messages with Zenvia Customer Cloud

And increase your brand’s reach with personalized campaigns across the main communication channels: WhatsApp, SMS, Email and RCS.

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Send Mass Messages with Zenvia Customer Cloud

And increase your brand’s reach with personalized campaigns across the main communication channels: WhatsApp, SMS, Email and RCS.

Attract customers, generate leads, and close new sales.

Create, schedule and send communications quick and easy with Zenvia Customer Cloud.

Attract customers, generate leads, and close new sales.

What is
Zenvia Customer Cloud?

Zenvia Customer Cloud is a solution that enables easy mass communication across multiple channels (WhatsApp, SMS, Email, and RCS), enhancing your campaign results.a

  • Customer Attraction

    Customer Attraction

    Create personalized and intelligent campaigns to communicate with your customers, at the right time and on the right channel, increasing your results and customer loyalty.
  • Mass Communication

    Mass Communication

    Send mass messages in a few clicks and efficiently impact your entire audience.
  • Multiple Channels

    Multiple Channels

    Send messages using different channels (WhatsApp, SMS, Email, and RCS) and reach more people in less time.

Learn how to make the most of Zenvia Customer Cloud in four steps.

Create marketing and sales campaigns with mass messaging across major communication channels.

  • Choose the ideal channel for your campaign1

    Increase your chances of being noticed by communicating in the right place

  • Define your
    audience
    2

    Import your contacts and create segmented lists, enabling fully personalized campaigns

  • Create your
    message
    3

    Send or schedule personalized messages to build a lasting relationship with your customers.

  • Track
    your results
    4

    Analyze detailed results for each campaign through dashboards and invest in communications that generate more results

Reach your target audience at different touchpoints

Effortlessly send mass communications and impact your customers across multiple channels, maximizing your results.

Send messages via WhatsApp, the world’s most popular messaging app.

 With mass SMS messaging, your messages are read within 3 minutes and have a 90% open rate.

Easily send emails for more comprehensive and effective campaigns.

With mass RCS messaging, your messages are read within 3 minutes and have a 90% open rate.

Learn how to send messages to your customer base

Find your ideal plan

Everything you need for your company to create unique experiences.

Software Plan Choose your plan according to the number of users and Interactionz desired. Starter USD 0 /month Impact more clients with bulk communications. Included in this plan:
  • 1 user;
  • 100 Interactionz; Credits for interactions that occur within the software
  • USD 53 per additional user;
  • USD 1 per additional InteractionZ;
  • USD 137 setup fee in the first month if WhatsApp and/or RCS channels are enabled.
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Specialist USD 130 /month Transform customer experience from attraction to conversion. Included in this plan:
  • 10 users;
  • 500 Interactionz; Credits for interactions that occur within the software
  • USD 32 per additional user;
  • USD 0.28 per additional InteractionZ;
  • USD 137 setup fee in the first month.
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Expert USD 390 /month Revolutionize customer experience with advanced features and intelligence. BEST SELLER Included in this plan:
  • 30 users;
  • 2,000 Interactionz; Credits for interactions that occur within the software
  • USD 22 per additional user;
  • USD 0.21 per additional InteractionZ;
  • USD 421 setup fee in the first month.
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Professional USD 845 /month Scale and enhance customer experience with analytics to optimize teams. Included in this plan:
  • 50 users;
  • 5,000 Interactionz; Credits for interactions that occur within the software
  • USD 22 per additional user;
  • USD 0.19 per additional InteractionZ;
  • USD 842 setup fee in the first month.
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Enterprise On request Create unique, personalized, integrated, and automated journeys. Customize:
  • Unlimited users;
  • Interactionz unlimited; Credits for interactions that occur within the software
  • Additional InteractionZ available upon request;
  • Additional users available upon request;
  • Setup fee in the first month available upon request.
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Channel Package SMS WhatsApp RCS Email Instagram Facebook Select the amount to be spent on your package. Package USD 20 /month Example of detailing the maximum volume of deliverie:
  • SMS up to 1,088 sends or
  • WhatsApp Busines up to 431 sends or
  • Email up to 23,750 shipments
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Package USD 50 /month Example of detailing the maximum volume of deliveries:
  • SMS up to 3,202 sends or
  • WhatsApp Busines up to 1,120 sends or
  • Email up to 67,857 sent
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Package USD 100 /month Example of detailing the maximum volume of deliveries:
  • SMS up to 6,804 sends or
  • WhatsApp Busines up to 2,328 sends or
  • Email up to 158,333 sent
Compare packages
Package USD 200 /month Example of detailing the maximum volume of deliveries:
  • SMS up to 14,517 sends or
  • WhatsApp Busines up to 4,842 sends or
  • Email up to 380,000 shipments
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Package USD 400 /month Example of detailing the maximum volume of deliveries:
  • SMS up to 31,108 sends or
  • WhatsApp Busines up to 10,106 sends or
  • Email up to 950,000 sent
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Enterprise On request Example of detailing the maximum volume of deliveries:
  • SMS customizable delivery
  • WhatsApp Busines customizable shipping
  • Email customizable shipping
  • RCS customizable shipping
Compare packages
Purchase summary

USD 0

/month
Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now Buy Now You are subscribing to Zenvia Customer Cloud. See the terms. see details Share this price.
Total

USD 0

/month
Compare software plans
STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE
Starter
  • Starter
  • Specialist
  • Expert
  • Professional
  • Enterprise
Specialist
  • Starter
  • Specialist
  • Expert
  • Professional
  • Enterprise
STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE
Impact more clients with bulk communications Transform customer experience from attraction to conversion Revolutionize customer experience with advanced features and intelligence Scale and enhance customer experience with analytics to optimize teams Create unique, personalized, integrated, and automated journeys
Monthly Fee Monthly payment for software USD 0 USD 130 USD 390 USD 845 Upon inquiry
Users Different levels of access to the solution 1 10 30 50 Unlimited
Additional Users Users beyond those included in the plan USD 53 USD 32 USD 22 USD 22 Upon inquiry
Interactionz Interaction credits occurring within the software 100 500 2,000 5,000 Unlimited
Additional Interactionz Interactions beyond those included in the plan USD 1 USD 0.28 USD 0.21 USD 0.19 Upon inquiry
Setup Initial product setup USD 137 in the first month if enable the WhatsApp and/or RCS channels. USD 137 in the first month USD 421 in the first month USD 842 in the first month Upon inquiry
Resources for sending messages and communicating with your customers
Bulk messaging Send bulk messages to your customers
Download Reports Download your reports in CSV format
Message Repository Store messages for reuse when necessary
Automatic Reengagement Resend the message to the customer who hasn't opened it yet
Multichannel Communicate with your contacts on different platforms Trigger: SMS, RCS, WhatsApp Business or Email
Service: Instagram, Facebook Messenger or Webchat
Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat
Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat
Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat
Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat
Automated Triage Create a welcome, ask for name and email or routing based on questions
Human Escalation Transfer to human attention when necessary
Best Time Sending Send messages at the best time and increase read rate
Conversation Transfer Transfer conversation to other users
Closing Reasons Indicate reason for conversation closure
Active Bots Create interaction and triage chatbots
1
5
10
Unlimited
Unlimited
Bot Templates Predefined templates for use and chatbots
API Integrated Bots Integrate with other tools via API
Bot Creation Assistant (AI) Bot Creation Assistant (AI)
Flow Map Monitor your customers' journeys and identify improvement opportunities
Intelligent Response with Generative AI Contextualized and dynamic responses using Generative AI from a knowledge base
AI Library Securely store the files used by our AI for composing responses
Sales Integrations Integrate with online stores and payment platforms automations enabling customization automations enabling customization automations enabling customization automations enabling customization
Batch transaction processing (TPS) Mass sending Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second
Dashboards Create dashboards for visual analysis and reports Consumption and shipments Consumption, shipments, conversion, and insights Consumption, shipments, conversion, and insights Consumption, shipments, conversion, and insights
Contact Management
Contact Creation, Lists, and Segments Manage your contacts as you prefer up to 1,000 contacts
Contact Base Import Import new contact bases with CSV files
Lead Scoring Contact information and interaction rate with the brand
Third-Party Connector Integrations Get more leads by integrating with third-party connectors Sync your leads with demand generation tools Sync leads and send personalized transactional messages Sync leads and send personalized transactional messages Sync leads and send personalized transactional messages
Resources to increase your business productivity
Message Templates Utilize predefined message templates
Automated Communication Rules Create rules to automate communication
Sales Team Management Fully manage your sales team
Access to APIs Utilize the resources offered by other applications through APIs Sending messages Sending messages Sending messages, conversations, and contact management Sending messages, conversations, and contact management Sending messages, conversations, and contact management
API requests limit Limit of requests to a specific API Up to 10 per second Up to 10 per second Up to 15 per second Up to 20 per second Upon inquiry
Calls to external APIs Webhooks Up to 150,000 per month Up to 150,000 per month Up to 350,000 per month Up to 700,000 per month Upon inquiry
Data Governance and Access
Account and Profile Management Define access levels for users
Data retention Data storage period 3 months 6 months 6 months 6 months
up to 24 months offline
Upon inquiry
Storage for reports, templates and files Data storage space 300MB 1GB 2GB 5GB Upon inquiry
Enterprise Single Sign On Access with a single, secure login
Security and Support
ISO 27001 Security Certification International reference in information management
Help Center Comprehensive articles with tips and best practices
Email Support Ponte en contacto por correo electrónico
Chat Support Contact via real-time chat
Service SLA Time to first service Up to 2 hours for first response Up to 12 hours for resolving critical calls Up to 2 hours for first response Up to 12 hours for resolving critical calls Up to 2 hours for first response Up to 12 hours for resolving critical calls Up to 2 hours for first response Up to 4 hours for resolving critical calls Up to 2 hours for first response Up to 4 hours for resolving critical calls
Account manager Receive support from a customer success professional
Compare channel packages
Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise
Pack USD 20
  • Pack USD 20
  • Pack USD 50
  • Pack USD 100
  • Pack USD 200
  • Pack USD 400
  • Pack Enterprise
Pack USD 50
  • Pack USD 20
  • Pack USD 50
  • Pack USD 100
  • Pack USD 200
  • Pack USD 400
  • Pack Enterprise
Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise
SMS Send text messages USD 0.0184up to 1,088 shots USD 0.0156up to 3,202 shots USD 0.0147up to 6,804 shots USD 0.0138up to 14,517 shots USD 0.0129up to 31,108 shots Upon request
WhatsApp Business WhatsApp initiated by the company. Billing occurs every 24-hour session. USD 0.0463up to 431 sessions USD 0.0446up to 1,120 sessions USD 0.0429up to 2,328 sessions USD 0.0413up to 4,846 sessions USD 0.0396 up to 10,106 sessions Upon request
WhatsApp User WhatsApp initiated by the consumer. Billing occurs every 24-hour session. USD 0.0185up to 1,079 sessions USD 0.0173up to 2,891 sessions USD 0.0161up to 6,228 sessions USD 0.0148up to 13,494 sessions USD 0.0136up to 29,442 sessions Upon request
RCS Basic Evolution of SMS with logo and verified account Unavailable Unavailable Unavailable Unavailable Unavailable Upon request
Email Sending emails to your base USD 0.00084up to 23,750 shots USD 0.00074up to 67,857 shots USD 0.00063up to 158,333 shots USD 0.00053up to 380,000 shots USD 0.00042up to 950,000 shots Upon request
Facebook Messenger Talk to your contacts through social networks free
service only
free
service only
free
service only
free
service only
free
service only
free
service only
Instagram Message Talk to your contacts on social media free
service only
free
service only
free
service only
free
service only
free
service only
free
service only

Want to create a world of experiences?

Discover Zenvia Customer Cloud.

Your customer cloud.

Personalize communication, making each experience more personal, engaging, and fluid.

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Want to know more?

Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.

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