Zenvia Customer Cloud is a solution that enables easy mass communication across multiple channels (WhatsApp, SMS and Email), enhancing your campaign results.a
Customer Attraction
Create personalized and intelligent campaigns to communicate with your customers, at the right time and on the right channel, increasing your results and customer loyalty.
Mass Communication
Send mass messages in a few clicks and efficiently impact your entire audience.
Multiple Channels
Send messages using different channels (WhatsApp, SMS and Email) and reach more people in less time.
Increase the effectiveness of your campaigns with Artificial Inteligence to attract more customers:
Smart Writing: Create content that automatically adjusts to your audience’s persona, adapting the tone of voice to maximize the impact of your message.
Text Correction: Correct spelling errors in real-time and produce personalized texts for different market segments, ensuring clear and efficient communication.
Insights Generation in Dashboards: Use detailed data analysis to gain valuable insights that will help optimize your campaigns and improve customer attraction results.
Personalize your reports with the information most relevant to you, with efficient data to analyze the performance of your shots.
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URL Shortener
Now you can shorten URLs to make it easier to send your messages, improve link tracking and optimize the analysis of your results.
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Start a communication ruler via API
Take shots through your own system via API connection to make your daily life easier.
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Creating tags/labels
Tags allow you to classify and organize your mass communication shots. By creating tags, you can group shots based on common criteria, such as target audience, subject or type of action.
Zenvia Customer Cloud
Choose a software plan and select a channel package.
STARTERImpact more clients with bulk communications.USD0/monthSelect your package to use your preferred channels:PackUSD20/month
PackUSD20/month
PackUSD50/month
PackUSD100/month
PackUSD200/month
PackUSD400/month
PackEnterprise
Or calculate your best channel package here.In the selected package, send up to 1,088 SMS or 431 WhatsApp or 23,750 emails.
Detailed maximum volume per channel within USA. You have the flexibility to merge the channels included in your package.
Included in this plan:
1 user;
100 Interactionz;
Credits for interactions that occur within the software
USD 53 per additional user;
USD 1 per additional InteractionZ;
Interactions beyond those included in the plan
+ USD 137 setup fee in the first month.
If WhatsApp channels are enabled.
RECOMMENDEDSPECIALISTTransform customer experience from attraction to conversion.USD130/monthSelect your package to use your preferred channels:PackUSD20/month
PackUSD20/month
PackUSD50/month
PackUSD100/month
PackUSD200/month
PackUSD400/month
PackEnterprise
Or calculate your best channel package here.In the selected package, send up to 1,088 SMS or 431 WhatsApp or 23,750 emails.
Detailed maximum volume per channel within USA. You have the flexibility to merge the channels included in your package.
Included in this plan:
Generative AI chatbot;
10 users;
500 Interactionz;
Credits for interactions that occur within the software
USD 32 per additional user;
USD 0.28 per additional InteractionZ;
Interactions beyond those included in the plan
EXPERTRevolutionize customer experience with advanced features and intelligence.USD390/monthSelect your package to use your preferred channels:PackUSD20/month
PackUSD20/month
PackUSD50/month
PackUSD100/month
PackUSD200/month
PackUSD400/month
PackEnterprise
Or calculate your best channel package here.In the selected package, send up to 1,088 SMS or 431 WhatsApp or 23,750 emails.
Detailed maximum volume per channel within USA. You have the flexibility to merge the channels included in your package.
Included in this plan:
Generative AI chatbot;
30 users;
2,000 Interactionz;
Credits for interactions that occur within the software
USD 22 per additional user;
USD 0.21 per additional InteractionZ;
Interactions beyond those included in the plan
PROFESSIONALScale and enhance customer experience with analytics to optimize teams.USD845/monthSelect your package to use your preferred channels:PackUSD20/month
PackUSD20/month
PackUSD50/month
PackUSD100/month
PackUSD200/month
PackUSD400/month
PackEnterprise
Or calculate your best channel package here.In the selected package, send up to 1,088 SMS or 431 WhatsApp or 23,750 emails.
Detailed maximum volume per channel within USA. You have the flexibility to merge the channels included in your package.
Included in this plan:
Generative AI chatbot;
50 users;
5,000 Interactionz;
Credits for interactions that occur within the software
USD 22 per additional user;
USD 0.19 per additional InteractionZ;
Interactions beyond those included in the plan
ENTERPRISECreate unique, personalized, integrated, and automated journeys.On requestSelect your package to use your preferred channels:PackUSD20/month
PackUSD20/month
PackUSD50/month
PackUSD100/month
PackUSD200/month
PackUSD400/month
PackEnterprise
Or calculate your best channel package here.In the selected package, send up to 1,088 SMS or 431 WhatsApp or 23,750 emails.
Detailed maximum volume per channel within USA. You have the flexibility to merge the channels included in your package.
Customize:
Generative AI chatbot;
Users on request;
InteractionZ on request;
Credits for interactions that occur within the software
+ Activation fee upon inquiry.
Talk to a consultantTalk to a consultantTalk to a consultantTalk to a consultantTalk to a consultantTalk to a consultantCompare plans and packages
Compare software plans
STARTERSPECIALISTEXPERTPROFESSIONALENTERPRISE
Starter
Starter
Specialist
Expert
Professional
Enterprise
Specialist
Starter
Specialist
Expert
Professional
Enterprise
STARTERSPECIALISTEXPERTPROFESSIONALENTERPRISE
Impact more clients with bulk communicationsTransform customer experience from attraction to conversionRevolutionize customer experience with advanced features and intelligenceScale and enhance customer experience with analytics to optimize teamsCreate unique, personalized, integrated, and automated journeys
Monthly FeeMonthly payment for softwareUSD 0USD 130USD 390USD 845Upon inquiry
UsersDifferent levels of access to the solution1103050Upon inquiry
Additional UsersUsers beyond those included in the planUSD 53USD 32USD 22USD 22Upon inquiry
InteractionzInteraction credits occurring within the software1005002,0005,000Upon inquiry
Additional InteractionzInteractions beyond those included in the planUSD 1USD 0.28USD 0.21USD 0.19Upon inquiry
SetupInitial product setupUSD 137 in the first month if enable the WhatsApp.USD 137 in the first monthUSD 421 in the first monthUSD 842 in the first monthUpon inquiry
Features for sending messages and chatting with your customers
Bulk messagingSend bulk messages to your customers
Exporting reportsDownload your reports in csv(Export shipping data to CSV)(Export shipping data to CSV)(Export shipping data to CSV)
Save messages to reuse whenever you needSave messages to reuse whenever you need
Automatic re-engagementResend the message to the customer who hasn't opened it yet
Talk to your leads who are on different platformsSend messages to your contacts who are on different platforms(Sandbox WhatsApp, Instagram, Facebook Messenger or Webchat(+ WhatsApp Business, Email)(+ WhatsApp Business, Email)(+ WhatsApp Business, Email)(+ WhatsApp Business, Email)
Conversational overflowPerform the first triage of care and transfer to human care when necessary
Send at the best time and increase reading rate Send messages at the best time and increase reading rate
Transfer of service and reasons for closureTransfer the conversation to other users and indicate the reason for ending the conversation
Smart Writing Generate content taking into account the persona that will be impacted, changing tone of voice when necessary
Integrations to sell moreIntegrate with online stores and payment platforms(Product Catalog and payment links)(Automations that allow customization)(Automations that allow customization)(Automations that allow customization)
Batch/bulk transaction processing (TPS)Bulk shippingUp to 40 messages processed per secondUp to 40 messages processed per secondUp to 40 messages processed per secondUp to 40 messages processed per secondConsult
Generation of Insights in analysis dashboards Refine your campaigns through AI-generated quantitative insights
Chatbots
Active chatbotsCreate interaction and triage chatbots1510100Ilimitado
Flow chatbots
Automated screening of responses from your contacts (human support)Create a greeting, ask for name and email, or question-based routing
Pre-made bot templatesReady-to-use templates and chatbots
Bot with API integrationIntegrate with other tools via API
Creation wizard of bots Create bots using Artificial Intelligence🥇
Flow mapMonitor your customers' paths and identify opportunities for improvement.
Intelligent Response Using Generative AI Contextualized and dynamic responses using Generative AI from a knowledge base
Library for AI Securely store files used by our AI to compose responses
IA Chatbot
Knowledge Base Skill Constant improvement in the quality of contact with your chatbot. Continuous learning and adaptability based on the chosen materials.
Ability to transfer to human service Identify and redirect to human assistance in complex cases, optimizing your team’s time and resources.
Contact management
Create contacts, lists and segmentsManage your contacts however you prefer(Up to 1000 contacts managed)
Contact database import via CSVImport new contact bases with csv files
Contact data and engagement rates Lead scoring
Get more leads by integrating with third party connectorsIntegration with third-party connectors(Sync your leads with demand generation tools)(Sync leads and send personalized transactional messages)(Sync leads and send personalized transactional messages)(Sync leads and send personalized transactional messages)
Resources to increase your business productivity
Pre-built message templatesTake advantage of ready-made message templates
Automated communication rulersCreate rules to automate communication
Sales team managementCompletely manage your commercial team
Access to APIsUse resources offered by other applications through APIs(Send messages)(Send messages)(Send messages, conversations and contact management)(Send messages, conversations and contact management)(Send messages, conversations and contact management)
Limit API requestsLimit requests to a specific APIUp to 10/secondUp to 10/secondUp to 15/secondUp to 20/secondConsult
Calls to external APIsWebhooksUp to 150 thousand/monthUp to 150 thousand/monthUp to 300 thousand/monthUp to 750 thousand/monthConsult
Data and access governance
Basic account and profile managementDefine user access levels
Data retentionData retention3 months6 months6 months6 months (up to 24 months offline)Consult
Storage for reports, templates and filesData storage space300MB1GB2GB5GBConsult
Enterprise login Manage your team using the internal systems you already useAccess with a single, secure login
Security and support
Security Certificate ISO 27001International reference in information management
Help CenterComplete articles with tips and good practices
Email and chat supportGet in touch by email or via live chat
Service SLATime to first serviceUp to 2 hours for first response Up to 12 hours to resolve critical issuesUp to 2 hours for first response Up to 12 hours to resolve critical issuesUp to 2 hours for first response Up to 4 hours to resolve critical issuesUp to 2 hours for first response Up to 4 hours to resolve critical issuesUp to 2 hours to resolve critical issues
Account manager with priority supportGet support from a Customer Success professional with a single, secure login
SMSSend text messagesUSD 0.0184up to 1,088 shotsUSD 0.0156up to 3,202 shotsUSD 0.0147up to 6,804 shotsUSD 0.0138up to 14,517 shotsUSD 0.0129up to 31,108 shotsUpon request
WhatsApp BusinessWhatsApp initiated by the company. Billing occurs every 24-hour session.USD 0.0463up to 431 sessionsUSD 0.0446up to 1,120 sessionsUSD 0.0429up to 2,328 sessionsUSD 0.0413up to 4,846 sessionsUSD 0.0396 up to 10,106 sessionsUpon request
WhatsApp UserWhatsApp initiated by the consumer. Billing occurs every 24-hour session.USD 0.0185up to 1,079 sessionsUSD 0.0173up to 2,891 sessionsUSD 0.0161up to 6,228 sessionsUSD 0.0148up to 13,494 sessionsUSD 0.0136up to 29,442 sessionsUpon request
EmailSending emails to your baseUSD 0.00084up to 23,750 shotsUSD 0.00074up to 67,857 shotsUSD 0.00063up to 158,333 shotsUSD 0.00053up to 380,000 shotsUSD 0.00042up to 950,000 shotsUpon request
Facebook MessengerTalk to your contacts through social networksfree service onlyfree service onlyfree service onlyfree service onlyfree service onlyfree service only
Instagram MessageTalk to your contacts on social mediafree service onlyfree service onlyfree service onlyfree service onlyfree service onlyfree service only
Discover how Zenvia is supporting the success of its clients
Check out our case studies and see what companies have achieved with the Zenvia Platform.