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We’ve added an Instagram Messages integration! Learn how this new feature will help your business.
Sirena has added Instagram Messages as a new communication channel where you can receive and respond to messages sent via Instagram. Learn about the benefits of using this new feature.
There are an ever-increasing number of communication channels that businesses need to include to reach their clients. However, without a platform where you can centralize all those messages, you can end up with a disorganized system, split conversations, and misunderstandings between your sales and customer service teams.
Sirena now allows you to see, compare, and respond to WhatsApp, Facebook Messenger, and Instagram messages in one single location.
The integration with Instagram Messages had been one of the most-requested features from clients for a long time. This is because Instagram is a key channel for discovery strategies for finding new businesses, segments, and so on.
In other words, depending on your audience and business, Instagram is the way many people will find out about your business. This makes it a vital communication channel, meaning it is important to have the right tools to respond to messages from potential leads.
The growing need to communicate using the platform that is most popular for millennials creates a challenge for businesses: how to manage conversations with clients most efficiently?
To respond to this high-priority client need, Sirena developed a way to integrate Instagram Messages with the Sirena platform where you can already answer messages from WhatsApp and Facebook Messenger.
Among the main features the integration offers, you’ll find:
With this feature, businesses can add value by adding automation tools, reports, and management tools to the Instagram platform, just like Facebook Messenger and WhatsApp.
This way, the same team will be able to respond to multiple channels using one tool. This reduces time wasted and mistakes in client communication by keeping all team members aligned in the same system.
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