Zenvia Customer Cloud

It is a unified, multichannel solution that centralizes and stores customer data, facilitating management, communication, and relationships with your consumers. It allows companies to manage and provide personal, engaging, and seamless experiences through interactions throughout the entire customer journey. Differentiate yourself in the market, ensuring success and satisfaction in a simplified and intelligent way.

With it, you can:

• - Convert new customers and increase sales;
• - Attract qualified leads;
• - Serve and support customers;
• - Centralize customer service and management;
• - Increase productivity.

It is the Zenvia Customer Cloud plan, which offers full access to the solution's features such as sending messages and interacting with customers, contact management, productivity-enhancing resources, data governance and access, automation creation, and everything that enables the construction of a journey from attraction to post-sale.

It is the enabler for using different channels available in Zenvia Customer Cloud for communication with customers via mass messaging, with volumes tied to the session value of each channel.

By contracting a channel package, you will have access to a wide variety such as SMS, WhatsApp, RCS, Email, Facebook Messenger, Instagram Message, and Webchat.

It refers to the number of licenses or "seats" available in the software plan that allows a certain number of users to access and use the service simultaneously. Each "seat" represents an authorization for one person or user to access the solution.

Interactionz is the name given to the interaction credits that occur within the Zenvia Customer Cloud software plan.

• - Whenever the company initiates a conversation, regardless of whether there is interaction from the customer (without using mass messaging).
• - Whenever the customer initiates contact with the company through any of its channels.
• - Mass messages, without customer feedback, do not count as Interactionz.

An Interactionz lasts for 24 hours from the moment it is opened, and can be initiated by either the company or the customer. If the interaction exceeds the 24-hour window, a new Interactionz will be deducted, renewing the 24-hour session. Interactions within the same 24-hour period are counted only once. Check the examples on our Interactionz page.

By purchasing a channel package, you will have access to a variety of sending options, such as WhatsApp, SMS, email, RCS, among others. The great advantage is that you are not limited to using only one channel at a time. Instead, you can combine and mix multiple channels to achieve your communication goals more effectively. For example, For the USD20 package, you can distribute your shipments as follows: up to 1,088 SMS messages OR up to 431 WhatsApp messages, OR up to 23,750 email deliveries OR mix the channels by sending, for example, 500 SMS (USD9.20) + 200 WhatsApp messages (USD9.26) + 1,833 emails (USD1.54)

No, you cannot. According to Meta's policies for using the WhatsApp channel for commercial messages in your company, it is mandatory to link the number to a CNPJ. Personal accounts (CPF) are ineligible for this use case.

Our service is non-binding, but cancellation must be requested with advance notice, as provided in our Terms of Use. The request must be made at least 20 days before your next invoice date. The first charge occurs only 30 days after purchase, and you can request cancellation or ask questions by accessing the Contact Us link. If notice is not given within the timeframe, the cancellation will only apply to the next billing cycle.