Manage your support and post-sales operations, boost team productivity, and enhance ticket management.
See all pricingCentralize sua operação de suporte e pós-venda, aumente a produtividade da equipe e evolua a gestão.
Organize your customer service by centralizing various communication channels in one place.
Improve ticket management and customer relationships with agility and control over the service process.
Provide your team with automated processes, eliminating time wasted on repetitive tasks.
Get a complete and dynamic view, and track multiple performance reports.
Enhance your ticket management and customer service with Artificial Intelligence features.
+k
active users
+k
tickets daily
+k
clients
Complete Ticket Management
Organize and track all requests with an efficient ticketing system. Automatically convert chats and emails into tickets and manage them in a customized dashboard with adjustable views.
Ticket classification
Use essential classifications when creating tickets, such as Status, Urgencies, Categories, Justifications, and Tags, to ensure efficient handling of requests.
Service Level Agreements (SLA)
Manage ticket response and resolution times. Use SLAs to ensure service excellence and maintain quality throughout the customer journey.
Automations and Smart Alerts
Set up automatic triggers for actions in tickets, such as status updates and email sending. Keep your team alerted with real-time notifications, ensuring quick responses and greater efficiency.
Conversational chat service
Manage chats from WhatsApp, Facebook Messenger, Instagram, and WebChat, adding requests to support queues. Select or automatically assign chats and convert conversations into tickets in real-time.
Reports
Use reports to gain insights, improve service, and create dashboards in external tools. Leverage Ticket, SLA, Channel, and Chat reports to optimize your management.
AI-Powered Features
Analyze conversations, identify sentiments, and prioritize tickets. Receive text suggestions and accurate responses, automate interactions, and optimize support with AI.
Organize and track all requests with an efficient ticketing system. Automatically convert chats and emails into tickets and manage them in a customized dashboard with adjustable views.
Use essential classifications when creating tickets, such as Status, Urgencies, Categories, Justifications, and Tags, to ensure efficient handling of requests.
Manage ticket response and resolution times. Use SLAs to ensure service excellence and maintain quality throughout the customer journey.
Set up automatic triggers for actions in tickets, such as status updates and email sending. Keep your team alerted with real-time notifications, ensuring quick responses and greater efficiency.
Manage chats from WhatsApp, Facebook Messenger, Instagram, and WebChat, adding requests to support queues. Select or automatically assign chats and convert conversations into tickets in real-time.
Use reports to gain insights, improve service, and create dashboards in external tools. Leverage Ticket, SLA, Channel, and Chat reports to optimize your management.
Analyze conversations, identify sentiments, and prioritize tickets. Receive text suggestions and accurate responses, automate interactions, and optimize support with AI.
Set up triggers and eliminate the need for manual, repetitive tasks with support processes.
Have multiple support channels on a single platform, and manage interactions in an integrated way.
Manage all support provided, analyze access, agent performance, and ticket resolutions.
What Our Clients Have to Say
“We saw that we needed a solution, more assertive preventive communication and the bot also came into this scenario, because our service was more by phone.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
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“With the team's growth, the number of requests also increased. It became increasingly difficult to manage commercial demands with our existing system, so we realized we needed a way to centralize these requests. Zenvia allowed us to prioritize activities, centralize and organize information, and it has a very intuitive and user-friendly interface.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Libre
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“I am certain that the tool brought us agility, especially when thinking about our clients. Thanks to Zenvia, we have developed speed in problem resolution, and it has directly contributed to the support team's ability to do their job better. The improvement of processes, better communication between agents and clients, and the organization of our customer base have made our daily routine much easier.”
Jefferson Spagnol
Support Manager at Avell
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“MAPFRE understands that, from the client's point of view, agile service through digital channels is a demonstration of its commitment to making the world of insurance more accessible, transparent and adapted to individual needs.”
Patrícia Rossi
Director of Shared Services, Processes, and Automation at MAPFRE
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“We've always wanted to provide good customer service by solving problems in a humane and efficient manner. Our business requires an agile service, because we are dealing with something very important, which is the health of pets and in some cases we need to act very quickly, so Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director at Petlove
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“Today we've managed to design a journey in which the client can get to the point of sending the rental documentation on their own. Our potential clients tell both of us what they're looking for, whether it's the neighborhood or the city, and they can even schedule a visit directly via WhatsApp.”
Priscila Santos
Project Manager at Imóveis Crédito Real
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Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.