Manage your support and post-sales operations, boost team productivity, and enhance ticket management.
See all pricingCentralize sua operação de suporte e pós-venda, aumente a produtividade da equipe e evolua a gestão.
Organize your customer service by centralizing various communication channels in one place.
Improve ticket management and customer relationships with agility and control over the service process.
Provide your team with automated processes, eliminating time wasted on repetitive tasks.
Get a complete and dynamic view, and track multiple performance reports.
Enhance your ticket management and customer service with Artificial Intelligence features.
+k
active users
+k
tickets daily
+k
clients
Complete Ticket Management
Organize and track all requests with an efficient ticketing system. Automatically convert chats and emails into tickets and manage them in a customized dashboard with adjustable views.
Ticket classification
Use essential classifications when creating tickets, such as Status, Urgencies, Categories, Justifications, and Tags, to ensure efficient handling of requests.
Service Level Agreements (SLA)
Manage ticket response and resolution times. Use SLAs to ensure service excellence and maintain quality throughout the customer journey.
Automations and Smart Alerts
Set up automatic triggers for actions in tickets, such as status updates and email sending. Keep your team alerted with real-time notifications, ensuring quick responses and greater efficiency.
Conversational chat service
Manage chats from WhatsApp, Facebook Messenger, Instagram, and WebChat, adding requests to support queues. Select or automatically assign chats and convert conversations into tickets in real-time.
Reports
Use reports to gain insights, improve service, and create dashboards in external tools. Leverage Ticket, SLA, Channel, and Chat reports to optimize your management.
AI-Powered Features
Analyze conversations, identify sentiments, and prioritize tickets. Receive text suggestions and accurate responses, automate interactions, and optimize support with AI.
Organize and track all requests with an efficient ticketing system. Automatically convert chats and emails into tickets and manage them in a customized dashboard with adjustable views.
Use essential classifications when creating tickets, such as Status, Urgencies, Categories, Justifications, and Tags, to ensure efficient handling of requests.
Manage ticket response and resolution times. Use SLAs to ensure service excellence and maintain quality throughout the customer journey.
Set up automatic triggers for actions in tickets, such as status updates and email sending. Keep your team alerted with real-time notifications, ensuring quick responses and greater efficiency.
Manage chats from WhatsApp, Facebook Messenger, Instagram, and WebChat, adding requests to support queues. Select or automatically assign chats and convert conversations into tickets in real-time.
Use reports to gain insights, improve service, and create dashboards in external tools. Leverage Ticket, SLA, Channel, and Chat reports to optimize your management.
Analyze conversations, identify sentiments, and prioritize tickets. Receive text suggestions and accurate responses, automate interactions, and optimize support with AI.
Set up triggers and eliminate the need for manual, repetitive tasks with support processes.
Have multiple support channels on a single platform, and manage interactions in an integrated way.
Manage all support provided, analyze access, agent performance, and ticket resolutions.
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Livre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Fabio Lapolli
Project Manager at Crédito Real
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