We offer a comprehensive solution that addresses demands such as:
Utilize automation and data to centralize your team and sales channels. Save time and money.
Send promotional campaigns to increase sales and attract more customers to your store.
Ensure efficient management with a single number and segmented customer service.
Enhance the customer experience by being available 24/7 on your customer’s preferred channel.
Ensure a connected and delightful customer experience for your retail business, from the moment of attraction to post-sale and support.
Ensure a connected and delightful customer experience for your retail business, from the moment of attraction to post-sale and support.
Reach your customers across all channels with personalized coupon sending, boosting sales, engagement, and loyalty for your retail business.
Captivate your customers with engaging and seamless messages. Create personalized campaigns and deliver communications that truly matter to each segment of your audience.
Increase conversions with smart ads that direct customers straight to your chatbot. Attract customers and start automated conversations that instantly qualify leads, enhancing engagement and accelerating the sales cycle.
Ensure smooth and efficient service by offering the option to transfer customers directly to a human agent when necessary, effectively resolving complex issues.
Facilitate sales closures by sending payment links directly within the conversation. Customers can complete purchases without interruptions, ensuring a fast, secure, and convenient payment experience.
Qualify leads with precision and efficiency using generative AI. Our chatbot engages in natural conversations, understanding customer needs and filtering the best leads for your sales team.
Simplify the sales process with in-conversation recording. Capture transaction details in real-time, ensuring accuracy and making it easier to track and analyze performance.
Provide accessible and efficient support channels. Allow customers to easily get in touch and receive quick responses, enhancing their overall experience and effectively addressing inquiries and issues.
Structure your service processes by managing tickets, assigning SLAs, and creating triggers to automate tasks. This improves control and efficiency in handling customer interactions.
Streamline the process for product returns and exchanges. Provide a simple and transparent experience for managing post-sale services, ensuring customer satisfaction and efficiency.
Zenvia Customer Cloud is ready to revolutionize your retail business, regardless of type.
Transform the way your consumer relates to your company. Gain operational efficiency, reduce costs and turn every contact into a loyalty opportunity.
Transform the way your customers interact with your business. Gain operational efficiency, reduce costs, and turn every contact into a loyalty-building opportunity.
Build powerful retail chatbots with personalized messages using Generative AI. Save time to focus on your business while Zenvia Customer Cloud handles the rest.
Everything your business needs to enhance results and delight customers in a single solution.
Connect Zenvia to your ads and boost sales by instantly engaging interested customers ready to buy.
Create precise segmentations, efficient automations, and provide continuous support, resulting in better conversion rates.
Eliminate multiple tabs: our solution is unique and comprehensive for managing every step of the customer journey end-to-end.
Process payments automatically during the conversation for a faster and more convenient experience.
We offer support in Portuguese, Spanish, and English, ensuring assistance in multiple languages.
Achieve higher efficiency and quality in service with retail chatbots created and operated by generative AI.
A comprehensive solution offering security and stability for operations requiring continuous availability.
Use the Zenvia Customer Cloud app for mobile sales and maintain full control of operations in real-time.
Analyze the performance of Click-to-WhatsApp ads and gain insights to optimize your marketing campaign investments.
International standard information security certification ensures Zenvia’s reliability with your data.
Connect your favorite platforms and enhance your operation's potential by ensuring greater agility, productivity, and a better experience for your customers.
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Livre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Fabio Lapolli
Project Manager at Crédito Real
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Find out how Zenvia helps companies in other segments.
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