We offer a comprehensive solution that addresses demands such as:
Utilize automation and data to centralize your team and sales channels. Save time and money.
Send promotional campaigns to increase sales and attract more customers to your store.
Ensure efficient management with a single number and segmented customer service.
Enhance the customer experience by being available 24/7 on your customer’s preferred channel.
Ensure a connected and delightful customer experience for your retail business, from the moment of attraction to post-sale and support.
Ensure a connected and delightful customer experience for your retail business, from the moment of attraction to post-sale and support.
Reach your customers across all channels with personalized coupon sending, boosting sales, engagement, and loyalty for your retail business.
Captivate your customers with engaging and seamless messages. Create personalized campaigns and deliver communications that truly matter to each segment of your audience.
Increase conversions with smart ads that direct customers straight to your chatbot. Attract customers and start automated conversations that instantly qualify leads, enhancing engagement and accelerating the sales cycle.
Ensure smooth and efficient service by offering the option to transfer customers directly to a human agent when necessary, effectively resolving complex issues.
Facilitate sales closures by sending payment links directly within the conversation. Customers can complete purchases without interruptions, ensuring a fast, secure, and convenient payment experience.
Qualify leads with precision and efficiency using generative AI. Our chatbot engages in natural conversations, understanding customer needs and filtering the best leads for your sales team.
Simplify the sales process with in-conversation recording. Capture transaction details in real-time, ensuring accuracy and making it easier to track and analyze performance.
Provide accessible and efficient support channels. Allow customers to easily get in touch and receive quick responses, enhancing their overall experience and effectively addressing inquiries and issues.
Structure your service processes by managing tickets, assigning SLAs, and creating triggers to automate tasks. This improves control and efficiency in handling customer interactions.
Streamline the process for product returns and exchanges. Provide a simple and transparent experience for managing post-sale services, ensuring customer satisfaction and efficiency.
Zenvia Customer Cloud is ready to revolutionize your retail business, regardless of type.
Transform the way your consumer relates to your company. Gain operational efficiency, reduce costs and turn every contact into a loyalty opportunity.
Transform the way your customers interact with your business. Gain operational efficiency, reduce costs, and turn every contact into a loyalty-building opportunity.
Build powerful retail chatbots with personalized messages using Generative AI. Save time to focus on your business while Zenvia Customer Cloud handles the rest.
Everything your business needs to enhance results and delight customers in a single solution.
Connect Zenvia to your ads and boost sales by instantly engaging interested customers ready to buy.
Create precise segmentations, efficient automations, and provide continuous support, resulting in better conversion rates.
Eliminate multiple tabs: our solution is unique and comprehensive for managing every step of the customer journey end-to-end.
Process payments automatically during the conversation for a faster and more convenient experience.
We offer support in Portuguese, Spanish, and English, ensuring assistance in multiple languages.
Achieve higher efficiency and quality in service with retail chatbots created and operated by generative AI.
A comprehensive solution offering security and stability for operations requiring continuous availability.
Use the Zenvia Customer Cloud app for mobile sales and maintain full control of operations in real-time.
Analyze the performance of Click-to-WhatsApp ads and gain insights to optimize your marketing campaign investments.
International standard information security certification ensures Zenvia’s reliability with your data.
Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.
What Our Clients Have to Say
“We saw that we needed a solution, more assertive preventive communication and the bot also came into this scenario, because our service was more by phone.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
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“With the team's growth, the number of requests also increased. It became increasingly difficult to manage commercial demands with our existing system, so we realized we needed a way to centralize these requests. Zenvia allowed us to prioritize activities, centralize and organize information, and it has a very intuitive and user-friendly interface.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Libre
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“I am certain that the tool brought us agility, especially when thinking about our clients. Thanks to Zenvia, we have developed speed in problem resolution, and it has directly contributed to the support team's ability to do their job better. The improvement of processes, better communication between agents and clients, and the organization of our customer base have made our daily routine much easier.”
Jefferson Spagnol
Support Manager at Avell
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“MAPFRE understands that, from the client's point of view, agile service through digital channels is a demonstration of its commitment to making the world of insurance more accessible, transparent and adapted to individual needs.”
Patrícia Rossi
Director of Shared Services, Processes, and Automation at MAPFRE
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“We've always wanted to provide good customer service by solving problems in a humane and efficient manner. Our business requires an agile service, because we are dealing with something very important, which is the health of pets and in some cases we need to act very quickly, so Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director at Petlove
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“Today we've managed to design a journey in which the client can get to the point of sending the rental documentation on their own. Our potential clients tell both of us what they're looking for, whether it's the neighborhood or the city, and they can even schedule a visit directly via WhatsApp.”
Priscila Santos
Project Manager at Imóveis Crédito Real
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Find out how Zenvia helps companies in other segments.
Want to know more?
Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.
