We offer a comprehensive solution that addresses demands such as:
Utilize automation and data to centralize your team and sales channels. Save time and money.
Send promotional campaigns to increase sales and attract more customers to your store.
Ensure efficient management with a single number and segmented customer service.
Enhance the customer experience by being available 24/7 on your customer’s preferred channel.
Ensure a connected and delightful customer experience for your retail business, from the moment of attraction to post-sale and support.
Reach your customers across all channels with personalized coupon sending, boosting sales, engagement, and loyalty for your retail business.
Provide fast and efficient service with a retail chatbot for screening. Quickly identify customer needs to offer the right solutions, reducing wait times and improving satisfaction.
Captivate your customers with engaging and seamless messages. Create personalized campaigns and deliver communications that truly matter to each segment of your audience.
Qualify leads with precision and efficiency using generative AI. Our chatbot engages in natural conversations, understanding customer needs and filtering the best leads for your sales team.
Re-engage customers and boost your sales with automated cart recovery campaigns. Identify hesitant customers and send personalized reminders to encourage them to complete their purchases.
Optimize your sales process with automatic lead distribution. Zenvia Customer Cloud directs each opportunity to the right salesperson, ensuring quick responses and increasing conversion chances.
Increase conversions with smart ads that direct customers straight to your chatbot. Attract customers and start automated conversations that instantly qualify leads, enhancing engagement and accelerating the sales cycle.
Attract new customers by offering irresistible first-purchase discounts. Design campaigns to draw in and convert customers, creating a unique experience from the first interaction and fostering loyalty.
Ensure smooth and efficient service by offering the option to transfer customers directly to a human agent when necessary, effectively resolving complex issues.
Facilitate sales closures by sending payment links directly within the conversation. Customers can complete purchases without interruptions, ensuring a fast, secure, and convenient payment experience.
Boost conversions with automatic redirection to the purchase page. Guide customers directly to checkout after interaction, reducing friction and speeding up the buying process.
Maximize sales with automatic follow-ups for customers who abandoned their carts. Send personalized reminders to encourage purchase completion and recover lost opportunities.
Simplify the sales process with in-conversation recording. Capture transaction details in real-time, ensuring accuracy and making it easier to track and analyze performance.
Provide accessible and efficient support channels. Allow customers to easily get in touch and receive quick responses, enhancing their overall experience and effectively addressing inquiries and issues.
Structure your service processes by managing tickets, assigning SLAs, and creating triggers to automate tasks. This improves control and efficiency in handling customer interactions.
Keep your customers informed with automatic updates on delivery status. Provide real-time information and accurate details to enhance transparency and satisfaction with the purchasing process.
Streamline the process for product returns and exchanges. Provide a simple and transparent experience for managing post-sale services, ensuring customer satisfaction and efficiency.
Keep customers informed with automatic updates on their purchase status. Send detailed notifications about processing, shipping, and delivery to ensure a transparent and smooth experience.
Zenvia Customer Cloud is ready to revolutionize your retail business, regardless of type.
Transform the way your consumer relates to your company. Gain operational efficiency, reduce costs and turn every contact into a loyalty opportunity.
Transform the way your customers interact with your business. Gain operational efficiency, reduce costs, and turn every contact into a loyalty-building opportunity.
Build powerful retail chatbots with personalized messages using Generative AI. Save time to focus on your business while Zenvia Customer Cloud handles the rest.
Everything your business needs to enhance results and delight customers in a single solution.
Connect Zenvia to your ads and boost sales by instantly engaging interested customers ready to buy.
Create precise segmentations, efficient automations, and provide continuous support, resulting in better conversion rates.
Eliminate multiple tabs: our solution is unique and comprehensive for managing every step of the customer journey end-to-end.
Process payments automatically during the conversation for a faster and more convenient experience.
We offer support in Portuguese, Spanish, and English, ensuring assistance in multiple languages.
Achieve higher efficiency and quality in service with retail chatbots created and operated by generative AI.
A comprehensive solution offering security and stability for operations requiring continuous availability.
Use the Zenvia Customer Cloud app for mobile sales and maintain full control of operations in real-time.
Analyze the performance of Click-to-WhatsApp ads and gain insights to optimize your marketing campaign investments.
International standard information security certification ensures Zenvia’s reliability with your data.
Description Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.
What Our Clients Have to Say
"We realized that we needed a solution, a more assertive preventive communication, and the bot also entered this scenario because our service was more over the phone."
Fabricia Ruiz Braga
Customer Service Project Manager at VIA
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"MAPFRE understands that, from the customer's perspective, prompt service through digital channels is a demonstration of the commitment to make the world of insurance more accessible, transparent, and tailored to individual needs."
Patrícia Rossi
Director of Shared Services, Processes, and Automation at MAPFRE
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"We have always had the intention of serving customers well by solving the problem in a humane and efficient manner. Our business requires prompt service, as we are dealing with something very important, which is the health of pets. In some cases, we need to act very quickly, and Zenvia helps us execute this activity with great efficiency."
Murillo Trauer
Director at Petlove
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"Today, we can design a journey where the customer can navigate independently to the point of submitting rental documentation. Our potential customer communicates with the bot about what they are looking for, whether it's the neighborhood, city, and can even schedule a visit directly through WhatsApp."
Priscila Santos
Project Manager at Imóveis Crédito Real
Explore our casesDiscover how Zenvia also supports companies in other industries.
Financial
See how to transform interactions within your financial institution.
Education
Innovate the student journey with personalized support.
Healthcare
Set the standard in patient care and communication.
Insurance
Create more personalized journeys for your insured clients.
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Want to know more?
Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.