We offer a comprehensive solution that addresses demands such as:
Utilize automation and data to centralize your team and sales channels. Save time and money.
Send promotional campaigns to increase sales and attract more customers to your store.
Ensure efficient management with a single number and segmented customer service.
Enhance the customer experience by being available 24/7 on your customer’s preferred channel.
Deliver a connected and delightful customer experience for your retail, from attraction to after-sales and support management.
Deliver a connected and delightful customer experience for your retail, from attraction to after-sales and support management.
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Reach your customers across all channels by sending personalized coupons, increasing sales, engagement, and loyalty for your retail business.
Win over your customers with engaging and seamless messages. Create personalized campaigns and deliver communications that truly matter to each audience segment.
Drive more conversions with smart ads that lead directly to your chatbot. Attract customers and initiate automated conversations that instantly qualify leads, increasing engagement and accelerating your sales cycle.
Provide seamless and efficient service. When needed, offer the option to transfer the customer directly to a human agent, ensuring that complex issues are resolved quickly and effectively.
Make it easy to close sales by sending payment links directly within the conversation. Your customers can complete purchases without interruptions, providing a fast, secure, and convenient payment experience.
Accurately and efficiently qualify leads using generative AI. Our chatbot communicates naturally, understands customer needs, and filters top leads for your sales team.
Simplify your sales process by recording transactions during the conversation. Log details in real time, ensuring accuracy and making it easier to track and analyze performance.
Offer accessible and efficient support channels. Allow your customers to reach out easily and get quick responses, improving the overall experience and solving questions and issues effectively.
Structure your support processes through ticket management, assigning SLAs, and creating triggers to automate workflows.
Make product exchange and return processes easy. Deliver a simple and transparent experience to efficiently manage after-sales service and ensure customer satisfaction.
Zenvia Customer Cloud is ready to revolutionize your retail business, regardless of type.
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Attract
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Attract
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Attract
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Transform the way your consumer relates to your company. Gain operational efficiency, reduce costs and turn every contact into a loyalty opportunity.
Transform the way your customers interact with your business. Gain operational efficiency, reduce costs, and turn every contact into a loyalty-building opportunity.
Build powerful retail chatbots with personalized messages using Generative AI. Save time to focus on your business while Zenvia Customer Cloud handles the rest.
Everything your company needs to boost results and delight customers in a single solution.
Connect your favorite platforms and enhance your operation's potential by ensuring greater agility, productivity, and a better experience for your customers.
“True innovation lies in the ability to move smoothly and efficiently from one channel to another. That’s why we invested in implementing omnichannel strategies in our services. Zenvia was key in this process—through its innovative solutions, we were able to connect and integrate our platforms, offering our customers multiple ways to engage with UniCesumar.”
William Diego Marcondes
Head of Channels at UniCesumar
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18%
increase in conversion via campaigns
31%
reduction in dropout rate
19%
increase in organic conversion
“Today we’re able to understand exactly why students are dropping out, and which part of the operation they didn’t like. Previously, we had a higher dropout rate and no idea why. Now, with Zenvia, that insight makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
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Find out how Zenvia helps companies across different sectors.
Want to know more?
Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.
