We have a complete solution that solves demands such as:
Automate customer service with AI, intelligent triage and automatic responses, reducing costs.
Automate campaigns and mass mailings, optimize brokers’ routines and improve support.
Have complete contact base management and send personalized communications in just a few clicks
Offer fluid and personalized service with AI and multiple integrated digital channels.
Create the best possible experience for your policyholder with connected journeys from the moment of attraction to after-sales.
Create the best possible experience for your policyholder with connected journeys from the moment of attraction to after-sales.
Promote insurance packages through multichannel blasts, sending personalized promotions and offers to a segmented customer base, according to profile, size and segment.
Automate the follow-up of customers who haven’t finalized the proposal, sending personalized reminders and incentives to resume contact and increase conversion.
Close more contracts and finalize insurance quotes with discounts and special offers for your leads.
Implement the automation of quotation and contract acceptance processes, facilitating the customer experience and speeding up the closing of deals efficiently.
Ensure an efficient overflow for human service, facilitating the search for information, quotes, applications and subscriptions, for more complete support.
Automate the sending of personalized proposals, signature links and documents, simplifying the contracting process and improving the customer experience.
Provide support for opening claims, clarifying doubts and guaranteeing a smooth customer experience.
Control the management of open claims tickets, categorizing requests and registering SLAs to ensure effective and agile service.
Track the entire service journey, reduce operational costs, minimize manual tasks, and ensure efficiency for your team.
Zenvia Customer Cloud is ready to revolutionize experiences in the insurance sector
Innovate at all your insurance company’s points of contact. Have all the information available in just a few clicks and increase policyholder satisfaction.
Make sure your message reaches the channel your clients use most. Zenvia is the only one that offers 6 channel options to create integrated journeys, from the first contact to support service.
Create humanized chatbots, automate processes and generate important insights to personalize your communication with Generative AI. Let your team focus on more complex demands while Zenvia Customer Cloud works for you.
Everything your business needs to attract, serve and retain more customers in a single solution.
Zenvia has mastered several use cases for optimizing customer service and self-service operations via chatbots.
Create precise segmentations, efficient automations and offer continuous support, resulting in better conversion rates.
Eliminate multiple tabs: our solution is unique and comprehensive for managing every step of the customer journey end-to-end.
Ensure a cohesive and efficient experience by integrating information from all your channels into a single solution.
We offer support for your company in Portuguese, Spanish and English, guaranteeing assistance in multiple languages.
Greater efficiency and quality of service with retail chatbots created and operated by generative AI.
A complete solution that offers security and stability for operations that require continuous availability.
Use the Zenvia Customer Cloud app for mobile service and keep full control of operations in real time.
Make more potential clients aware of your business through campaigns on the ideal channel and at the ideal time.
International standard information security certification guarantees Zenvia’s reliability with your data.
Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.
What Our Clients Have to Say
"The agile service provided by MAPFRE's digital channels represents an important change in the way clients and policyholders experience the insurance sector. The ability to access information, make requests and trigger assistance quickly and conveniently, anytime and anywhere, transforms the user experience."
Patrícia Rossi
Director of the Shared Services, Processes and Automation Center in MAPFRE
Read the Case
Find out how Zenvia helps companies in other segments.
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Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.
