Create engaging experiences with the ideal solution for patient communication

Maximize efficiency and patient loyalty with effective campaigns across all communication channels. Centralize appointment management and reduce costs.

More than 570 healthcare institutions trust Zenvia to transform their patients’ experience.

Zenvia knows and meets the needs of the healthcare sector

We have a complete solution that solves demands such as:

Automated management

Increase service efficiency by automating administrative and operational tasks.

Multi-channel service

Manage your various service channels centrally for effective communication with patients.

Build loyalty and retain patients

Increase patient retention with personalized communications and quality service

Personalize with AI chatbots

Use generative AI with chatbots to create personalized interactions and enhance patient experience.

The solution that integrates your entire patient journey in one place

Provide a caring experience for your patient by creating journeys that connect, from attraction to support, increasing operational efficiency and satisfaction.

Attract
Send appointment and exam reminders and confirmations
Automate the sending of appointment and exam reminders and confirmations, ensuring that patients show up, reducing absences and improving service efficiency.
Personalized messages based on the patient’s profile.
Personalize messages by sending offers of preventive examinations and treatments to improve health and increase engagement.
Promotion of new clinic procedures
Inform patients about new clinic procedures with targeted communications, increasing service visibility and promoting engagement.
Convert
Overflow for human attendant
Facilitate the transfer to a human attendant for scheduling appointments, answering questions and providing personalized assistance to patients.
Automatically direct to payment and scheduling
Automate directing patients to the payment or appointment page, making the process easier and improving the user experience.
Follow up with patients efficiently
Implement a follow-up system with patients, ensuring continuous communication and increasing retention and satisfaction with the services provided.
Serve
Confirm and update patient registration data
Automate the confirmation and updating of registration data, ensuring that patient information is always accurate and accessible for quality care.
Fulfill requests for appointments and exams quickly
Offer efficient service for requests and authorizations for consultations and exams, speeding up processes and increasing satisfaction.
Provide duplicate documents and satisfaction surveys
Issue duplicates of documents and exams, as well as carry out satisfaction surveys, sending alerts and reminders to keep patients informed.

The solution that integrates your entire patient journey in one place

Provide a caring experience for your patient by creating journeys that connect, from attraction to support, increasing operational efficiency and satisfaction.

Automate the sending of appointment and exam reminders and confirmations, ensuring that patients show up, reducing absences and improving service efficiency.

Personalize messages by sending offers of preventive examinations and treatments to improve health and increase engagement.

Inform patients about new clinic procedures with targeted communications, increasing service visibility and promoting engagement.

Facilitate the transfer to a human attendant for scheduling appointments, answering questions and providing personalized assistance to patients.

Automate directing patients to the payment or appointment page, making the process easier and improving the user experience.

Implement a follow-up system with patients, ensuring continuous communication and increasing retention and satisfaction with the services provided.

Automate the confirmation and updating of registration data, ensuring that patient information is always accurate and accessible for quality care.

Offer efficient service for requests and authorizations for consultations and exams, speeding up processes and increasing satisfaction.

Issue duplicates of documents and exams, as well as carry out satisfaction surveys, sending alerts and reminders to keep patients informed.

For all types of healthcare institutions

Zenvia Customer Cloud is ready to revolutionize healthcare experiences

Medical clinics
Hospitals
Complementary diagnostics and laboratories
Speak to our experts
× Enter your corporate email below to start the conversation on WhatsApp.
Medical clinics
Hospitals
Complementary diagnostics and laboratories

Offer an innovative experience for your patients with Zenvia Customer Cloud

Innovate at every point of contact in your clinic or hospital. Have all the information available in just a few clicks and increase patient satisfaction.

Make your presence felt on the ideal channel for your customer

Make sure your message reaches the channel your patient uses the most. Zenvia is the only one that offers 6 channel options to create integrated journeys, from the first contact to support services.

Zenvia
Empower your communication with Artificial Intelligence

Increase efficiency and personalization with the power of Artificial Intelligence

Create humanized chatbots, automate processes and generate important insights to personalize your communication with Generative AI. Let your team focus on more complex demands while Zenvia Customer Cloud works for you.

A Zenvia is the ideal partner for you to create powerful health experiences

Everything your business needs to attract, serve and delight patients in a single solution.

Experience your use case with chatbots

Zenvia has mastered several use cases for optimizing patient care and self-service operations via chatbots.

Complete and highly customizable solution

Create precise segmentations, efficient automations and offer continuous support, resulting in better conversion rates.

Centralization of the customer journey

Eliminate multiple tabs: our solution is unique and complete for managing the stages of the customer journey from end to end.

360° view of messages and patients

Ensure a cohesive and efficient experience by integrating information from all your channels into a single solution.

Fast and Multilingual Support

We offer support for your company in Portuguese, Spanish and English, guaranteeing assistance in multiple languages.

Process automation with Generative AI

Greater efficiency and quality of service with retail chatbots created and operated by generative AI.

Robust and stable infrastructure

A complete solution that offers security and stability for operations that require continuous availability.

Mobile app to sell by cell phone

Use the Zenvia Customer Cloud app for mobile service and keep full control of operations in real time.

Assertive marketing campaigns

Make more potential patients aware of your business through campaigns on the ideal channel and at the ideal time.

ISO 27001 certification

International standard information security certification guarantees Zenvia’s reliability with your data.

Enhance your experience with Zenvia Customer Cloud through Strategic Integrations

Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.

Lo que nuestros clientes tienen que decir.

Our other segments

Find out how Zenvia helps companies in other segments.

Zenvia

Want to know more?

Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.

Talk to Zoe
× Enter your corporate email below to start the conversation on WhatsApp.
× Enter your corporate email below to start the conversation on WhatsApp.