We have a complete solution that solves demands such as:
Increase service efficiency by automating administrative and operational tasks.
Manage your various service channels centrally for effective communication with patients.
Increase patient retention with personalized communications and quality service
Use generative AI with chatbots to create personalized interactions and enhance patient experience.
Provide a caring experience for your patient by creating journeys that connect, from attraction to support, increasing operational efficiency and satisfaction.
Provide a caring experience for your patient by creating journeys that connect, from attraction to support, increasing operational efficiency and satisfaction.
Automate the sending of appointment and exam reminders and confirmations, ensuring that patients show up, reducing absences and improving service efficiency.
Personalize messages by sending offers of preventive examinations and treatments to improve health and increase engagement.
Inform patients about new clinic procedures with targeted communications, increasing service visibility and promoting engagement.
Facilitate the transfer to a human attendant for scheduling appointments, answering questions and providing personalized assistance to patients.
Automate directing patients to the payment or appointment page, making the process easier and improving the user experience.
Implement a follow-up system with patients, ensuring continuous communication and increasing retention and satisfaction with the services provided.
Automate the confirmation and updating of registration data, ensuring that patient information is always accurate and accessible for quality care.
Offer efficient service for requests and authorizations for consultations and exams, speeding up processes and increasing satisfaction.
Issue duplicates of documents and exams, as well as carry out satisfaction surveys, sending alerts and reminders to keep patients informed.
Zenvia Customer Cloud is ready to revolutionize healthcare experiences
Innovate at every point of contact in your clinic or hospital. Have all the information available in just a few clicks and increase patient satisfaction.
Make sure your message reaches the channel your patient uses the most. Zenvia is the only one that offers 6 channel options to create integrated journeys, from the first contact to support services.
Create humanized chatbots, automate processes and generate important insights to personalize your communication with Generative AI. Let your team focus on more complex demands while Zenvia Customer Cloud works for you.
Everything your business needs to attract, serve and delight patients in a single solution.
Zenvia has mastered several use cases for optimizing patient care and self-service operations via chatbots.
Create precise segmentations, efficient automations and offer continuous support, resulting in better conversion rates.
Eliminate multiple tabs: our solution is unique and complete for managing the stages of the customer journey from end to end.
Ensure a cohesive and efficient experience by integrating information from all your channels into a single solution.
We offer support for your company in Portuguese, Spanish and English, guaranteeing assistance in multiple languages.
Greater efficiency and quality of service with retail chatbots created and operated by generative AI.
A complete solution that offers security and stability for operations that require continuous availability.
Use the Zenvia Customer Cloud app for mobile service and keep full control of operations in real time.
Make more potential patients aware of your business through campaigns on the ideal channel and at the ideal time.
International standard information security certification guarantees Zenvia’s reliability with your data.
Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.
"Before we adopted the solution, we lost a customer because of the response time. Today, sales are agile. But for this to happen, it's essential to be on the channel that the customer wants, at the time they want it, and to respond quickly. With Zenvia, we can do all this. The solution also brought automation, making it easier to qualify leads."
Fabio Lapolli
Head of Marketing in Plural Saúde
Read the Case"Every day our service evolves. If we had to rely on the old system, it would have been a difficult path. Zenvia greatly facilitates our progress."
Lenon Warmeling
Systems Analyst at Unimed SC
Read the CaseFind out how Zenvia helps companies in other segments.
Want to know more?
Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.