We offer a complete solution that addresses demands such as:
Boost operational efficiency through automation in a stable and reliable solution.
Guaranteed protection with advanced encryption and ISO 27001 certification.
Be present on your customer’s preferred channel and speed up the resolution of any queries.
Leverage the power of AI and personalize your communications according to your customer’s needs.
Ensure the best possible experience for your financial institution’s clients and create connected journeys, from attraction to support.
Ensure the best possible experience for your financial institution’s clients and create connected journeys, from attraction to support.
Send offers, credit cards, insurance, financing, consortia, and loans on a large scale, reaching more customers effectively.
Create ads that lead customers directly to the bot for automated conversion, providing FAQ answers before escalating to human support.
Re-engage customers with automatic recovery campaigns. Identify indecisive clients and send personalized reminders to encourage conversion.
Perform triage for credit analysis and financial score assessment, speeding up sales of payroll loans, renegotiations, consortia, and other financial solutions.
Automate redirection to websites, checkouts, hiring links, and other destinations, simplifying access and making it easier for customers to complete their processes.
Share shortened URLs for websites, checkouts, payment links, and service hiring directly within the conversation, simplifying access and navigation without interrupting the interaction.
Provide real-time support for your clients’ inquiries through communication channels. Create tickets with automatic updates and track the progress of support cases.
Create and track tickets in real-time with automatic updates for resolving financial issues, help requests, and more!
Offer a dedicated channel to handle billing disputes, such as credit cards or bank accounts. Address customer concerns and prevent defaults or payment problems.
Zenvia Customer Cloud is ready to revolutionize experiences in the financial market.
Zenvia Customer Cloud is ready to revolutionize experiences in the financial market.
Show that your company provides delightful experiences across all channels. Increase operational efficiency, reduce costs, and ensure security and loyalty with a fully integrated solution.
Ensure your message reaches the channel your customer uses the most. Zenvia is the only solution offering 12 channel options to create integrated journeys, from the first contact to post-sale support.
Create humanized chatbots, automate processes, and generate key insights to personalize your communication with Generative AI. Let your team focus on more complex demands while Zenvia Customer Cloud works for you.
Everything your business needs to improve results and delight customers in one solution.
Zenvia brings experience from hundreds of use cases optimizing support and self-service operations through service chatbots.
Create precise segmentations, efficient automations, and provide continuous support, resulting in better conversion rates.
Eliminate multiple tabs: our solution is unique and comprehensive for managing all stages of the customer journey end-to-end.
Ensure a cohesive and efficient experience by integrating information from all your channels into a single solution.
We offer support for your company in Portuguese, Spanish, and English, ensuring assistance in multiple languages.
Higher efficiency and quality in service with retail chatbots created and operated by generative AI.
A complete solution offering security and stability for operations requiring continuous availability.
Use the Zenvia Customer Cloud app for mobile support and maintain full control of operations in real-time.
We are pioneers in technology offering an extra layer of protection for validating user identity, especially for financial transactions.
International standard information security certification ensures Zenvia’s reliability with your data.
Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.
What Our Clients Have to Say
We take into account the customer retention perspective very seriously here. Through our partnership with Zenvia, our customer retention has greatly improved. This is precisely because we have multiple agents speaking with the user at the same time, reducing response time.
Guilherme Vieira Pott
Marketing Manager at Ável Investimentos
Explore our cases
Find out how Zenvia helps companies in other segments.
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Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.
