We have a complete solution that solves demands such as:
Create segmented campaigns to attract students across channels.
Use automatic feedback collection and 24/7 customer service to improve retention and reduce evasion.
Use the power of generative AI to improve the enrollment process and student service.
Offer omnichannel communication with segmentation, templates, and AI chatbots.
Integrate your strategies and ensure a delightful service experience for students, from the moment of recruitment to support.
Integrate your strategies and ensure a delightful service experience for students, from the moment of recruitment to support.
Automate course promotion based on student interests, using behavioral data and preferences to send relevant offers and increase enrollment in programs that meet their educational needs.
Create automated flows for campaigns and student communications, optimizing efficiency and ensuring timely information delivery without manual intervention.
Use a simple triage chatbot to quickly identify student needs and direct them to the appropriate service. This streamlines the process and improves efficiency in support and enrollment.
Automate lead distribution to sales teams, ensuring that opportunities are forwarded to the most suitable professional, maximizing conversions.
Offer a smooth transition to a human agent for solving complex issues. Improve the student experience by ensuring personalized support and more complete solutions.
Allow students to receive and access payment links directly within the conversation, streamlining the enrollment and service finalization process without redirection to other pages or platforms.
Include a qualification bot powered by generative AI to assess student interests, personalize interaction, and optimize the enrollment process with intelligent and contextual responses.
Automatically follow up with students who did not complete enrollment, sending personalized reminders and offering additional support to encourage them to finalize the process.
Provide comprehensive financial support for students and parents, helping with payments, scholarships, financing, and other services to ensure a smoother and more accessible experience for all.
Provide easy access to report cards and academic history. Allow students and parents to view information about academic performance and progress for continuous monitoring.
Gain a complete managerial view of serviced tickets, enabling real-time monitoring, performance analysis, and bottleneck identification to improve service efficiency.
Zenvia Customer Cloud is ready to revolutionize experiences in the education sector.
Innovate at every point of contact with your educational institution. Have all the information available in just a few clicks and increase your students’ satisfaction.
Make sure your message reaches the channel your students use most. Zenvia is the only one that offers 6 channel options to create integrated journeys, from first contact to support.
Create humanized chatbots, automate processes and generate important insights to personalize your communication with Generative AI. Let your team focus on more complex demands while Zenvia Customer Cloud works for you.
Everything your business needs to attract, serve, and retain more customers in a single solution.
Connect your favorite platforms and enhance your operation's potential by ensuring greater agility, productivity, and a better experience for your customers.
“True innovation lies in the ability to move smoothly and efficiently from one channel to another. That’s why we invested in implementing omnichannel strategies in our services. Zenvia was key in this process—through its innovative solutions, we were able to connect and integrate our platforms, offering our customers multiple ways to engage with UniCesumar.”
William Diego Marcondes
Head of Channels at UniCesumar
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18%
increase in conversion via campaigns
31%
reduction in dropout rate
19%
increase in organic conversion
“Today we’re able to understand exactly why students are dropping out, and which part of the operation they didn’t like. Previously, we had a higher dropout rate and no idea why. Now, with Zenvia, that insight makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
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Find out how Zenvia helps companies across different sectors.
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Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.
