We have a complete solution that solves demands such as:
Create segmented campaigns to attract students across channels.
Use automatic feedback collection and 24/7 customer service to improve retention and reduce evasion.
Use the power of generative AI to improve the enrollment process and student service.
Offer omnichannel communication with segmentation, templates, and AI chatbots.
Integrate your strategies and guarantee a delightful service for students, from the moment they are recruited through to support.
Integrate your strategies and guarantee a delightful service for students, from the moment they are recruited through to support.
Automate the promotion of courses based on students’ interests, using behavior and preference data to send relevant offers and increase enrollment in programs that meet their educational needs.
Create automated trigger flows for campaigns and communications with patients, optimizing efficiency and ensuring information is sent at the right time without manual intervention.
Use a simple triage chatbot to quickly identify students’ needs and direct them to the appropriate service. This speeds up the process and improves the efficiency of support and enrollment.
Automate the distribution of leads to sales teams, ensuring that opportunities are forwarded to the most appropriate professional, maximizing conversion.
Offer an efficient transition to a human attendant to resolve complex issues. Improve the student experience by guaranteeing personalized support and more complete solutions for their needs.
Allow students to receive and access payment links directly in the conversation, facilitating the process of finalizing registrations and services, without the need to redirect to other pages or platforms.
Include a qualification bot with generative AI to assess students’ interests, personalizing the interaction and optimizing the enrollment process with intelligent, contextualized responses.
Automatically follow up with students who have not completed their registration, sending personalized reminders and offering additional support to encourage them to finish the registration process.
Provide complete financial support for students and parents, helping with payments, scholarships, financing and other services, ensuring a smoother and more accessible experience for everyone.
Make it easy to consult report cards and academic transcripts. Allow students and parents to access information on school performance and academic progress, ensuring continuous monitoring.
Get a complete managerial view of attended tickets, enabling real-time tracking, performance analysis, and bottleneck identification to improve service efficiency.
Zenvia Customer Cloud is ready to revolutionize experiences in the education sector.
Innovate at every point of contact with your educational institution. Have all the information available in just a few clicks and increase your students’ satisfaction.
Make sure your message reaches the channel your students use most. Zenvia is the only one that offers 6 channel options to create integrated journeys, from first contact to support.
Create humanized chatbots, automate processes and generate important insights to personalize your communication with Generative AI. Let your team focus on more complex demands while Zenvia Customer Cloud works for you.
Zenvia is the ideal partner for you to create powerful experiences in the education sector
Zenvia has mastered several use cases for optimizing customer service and self-service operations via chatbots.
Create precise segmentations, efficient automations and offer continuous support, resulting in better conversion rates.
Eliminate multiple tabs: our solution is unique and comprehensive for managing every step of the customer journey end-to-end.
Ensure a cohesive and efficient experience by integrating information from all your channels into a single solution.
We offer support for your company in Portuguese, Spanish and English, guaranteeing assistance in multiple languages.
Greater efficiency and quality of service with retail chatbots created and operated by generative AI.
A complete solution that offers security and stability for operations that require continuous availability.
Use the Zenvia Customer Cloud app for mobile service and keep full control of operations in real time.
Make more potential students aware of your business through mass SMS and RCS mailings.
International standard information security certification guarantees Zenvia’s reliability with your data.
Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.
"With the way the customer journey has been designed by Zenvia, today I feel that the candidate doesn't disappear. Combining this with the simplicity of the solution, which made training my team very quick, we have a reliable solution that gives us confidence that the student will be taken care of."
Gil Cabrera
Planning and Quality Coordinator at Ânima
Read the Case"True innovation lies in the ability to migrate from one channel to another smoothly and efficiently. That's why we invest in implementing omnichannel in our services. Zenvia was fundamental in this construction, because through its innovative solutions, we were able to connect and integrate our platforms, offering our customers different ways of relating to UniCesumar."
William Diego Marcondes
Head of Channels at Unicesumar
Read the CaseFind out how Zenvia helps companies in other segments.
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