Innovate your student’s journey from acquisition to retention with personalized and efficient service.

Centralize service in one place. Get a complete view of calls with indicators and dashboards integrated with the main tools, optimizing management and uniting several channels in one solution.

More than 700 educational institutions trust Zenvia to transform and optimize their students’ experience.

Zenvia knows and meets the needs of the education sector

We have a complete solution that solves demands such as:

Increase student recruitment

Create segmented campaigns to attract students across channels.

Improve student retention

Use automatic feedback collection and 24/7 customer service to improve retention and reduce evasion.

Optimized registration days

Use the power of generative AI to improve the enrollment process and student service.

Multichannel communication

Offer omnichannel communication with segmentation, templates, and AI chatbots.

The ideal solution for creating the best possible experience for your students

Integrate your strategies and guarantee a delightful service for students, from the moment they are recruited through to support.

Attract
Personalized dissemination of courses based on interests
Automate the promotion of courses based on students’ interests, using behavior and preference data to send relevant offers and increase enrollment in programs that meet their educational needs.
Creation of automated trigger flows
Create automated trigger flows for campaigns and communications with patients, optimizing efficiency and ensuring information is sent at the right time without manual intervention.
Simple sorting chatbot
Use a simple triage chatbot to quickly identify students’ needs and direct them to the appropriate service. This speeds up the process and improves the efficiency of support and enrollment.
Automatic distribution of leads
Automate the distribution of leads to sales teams, ensuring that opportunities are forwarded to the most appropriate professional, maximizing conversion.
Convert
Transfer to human attendant
Offer an efficient transition to a human attendant to resolve complex issues. Improve the student experience by guaranteeing personalized support and more complete solutions for their needs.
Sending payment links without leaving the conversation
Allow students to receive and access payment links directly in the conversation, facilitating the process of finalizing registrations and services, without the need to redirect to other pages or platforms.
Qualification bot with generative AI
Include a qualification bot with generative AI to assess students’ interests, personalizing the interaction and optimizing the enrollment process with intelligent, contextualized responses.
Registration follow-up
Automatically follow up with students who have not completed their registration, sending personalized reminders and offering additional support to encourage them to finish the registration process.
Serve
Financial support for students and parents
Provide complete financial support for students and parents, helping with payments, scholarships, financing and other services, ensuring a smoother and more accessible experience for everyone.
Consultation of report cards and academic transcripts
Make it easy to consult report cards and academic transcripts. Allow students and parents to access information on school performance and academic progress, ensuring continuous monitoring.
Managerial view of attended tickets
Get a complete managerial view of attended tickets, enabling real-time tracking, performance analysis, and bottleneck identification to improve service efficiency.

The ideal solution for creating the best possible experience for your students

Integrate your strategies and guarantee a delightful service for students, from the moment they are recruited through to support.

Automate the promotion of courses based on students’ interests, using behavior and preference data to send relevant offers and increase enrollment in programs that meet their educational needs.

Create automated trigger flows for campaigns and communications with patients, optimizing efficiency and ensuring information is sent at the right time without manual intervention.

Use a simple triage chatbot to quickly identify students’ needs and direct them to the appropriate service. This speeds up the process and improves the efficiency of support and enrollment.

Automate the distribution of leads to sales teams, ensuring that opportunities are forwarded to the most appropriate professional, maximizing conversion.

Offer an efficient transition to a human attendant to resolve complex issues. Improve the student experience by guaranteeing personalized support and more complete solutions for their needs.

Allow students to receive and access payment links directly in the conversation, facilitating the process of finalizing registrations and services, without the need to redirect to other pages or platforms.

Include a qualification bot with generative AI to assess students’ interests, personalizing the interaction and optimizing the enrollment process with intelligent, contextualized responses.

Automatically follow up with students who have not completed their registration, sending personalized reminders and offering additional support to encourage them to finish the registration process.

Provide complete financial support for students and parents, helping with payments, scholarships, financing and other services, ensuring a smoother and more accessible experience for everyone.

Make it easy to consult report cards and academic transcripts. Allow students and parents to access information on school performance and academic progress, ensuring continuous monitoring.

Get a complete managerial view of attended tickets, enabling real-time tracking, performance analysis, and bottleneck identification to improve service efficiency.

For all types of educational institutions

Zenvia Customer Cloud is ready to revolutionize experiences in the education sector.

Higher education (universities)
Primary and nursery school
Free courses
Speak to our experts
× Enter your corporate email below to start the conversation on WhatsApp.
Higher education (universities)
Primary and nursery school
Free courses

Offer an innovative experience for your students with Zenvia Customer Cloud

Innovate at every point of contact with your educational institution. Have all the information available in just a few clicks and increase your students’ satisfaction.

Make your presence felt on the ideal channel for your customer

Make sure your message reaches the channel your students use most. Zenvia is the only one that offers 6 channel options to create integrated journeys, from first contact to support.

Zenvia
Empower your communication with Artificial Intelligence

Increase efficiency and personalization with the power of Artificial Intelligence

Create humanized chatbots, automate processes and generate important insights to personalize your communication with Generative AI. Let your team focus on more complex demands while Zenvia Customer Cloud works for you.

A Zenvia is the ideal partner for you to create powerful experiences in the education sector

Zenvia is the ideal partner for you to create powerful experiences in the education sector

Experience your use case with chatbots

Zenvia has mastered several use cases for optimizing customer service and self-service operations via chatbots.

Complete and highly customizable solution

Create precise segmentations, efficient automations and offer continuous support, resulting in better conversion rates.

Centralized Customer Journey

Eliminate multiple tabs: our solution is unique and comprehensive for managing every step of the customer journey end-to-end.

360° view of messages and documents

Ensure a cohesive and efficient experience by integrating information from all your channels into a single solution.

Fast and Multilingual Support

We offer support for your company in Portuguese, Spanish and English, guaranteeing assistance in multiple languages.

Process automation with Generative AI

Greater efficiency and quality of service with retail chatbots created and operated by generative AI.

Robust and stable infrastructure

A complete solution that offers security and stability for operations that require continuous availability.

Mobile app to sell by cell phone

Use the Zenvia Customer Cloud app for mobile service and keep full control of operations in real time.

Assertive marketing campaigns

Make more potential students aware of your business through mass SMS and RCS mailings.

ISO 27001 certification

International standard information security certification guarantees Zenvia’s reliability with your data.

Enhance your experience with Zenvia Customer Cloud through Strategic Integrations

Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.

What Our Clients Have to Say

Our other segments

Find out how Zenvia helps companies in other segments.

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Want to know more?

Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.

Talk to Zoe
× Enter your corporate email below to start the conversation on WhatsApp.
× Enter your corporate email below to start the conversation on WhatsApp.