Zenvia Service

Complete customer service software

What is Zenvia Service?

Everything you need to make your customer’s experience even smoother:
  • Centralises your communication
  • Increases the productivity of your team
  • Evolve your management with more than 75 indicators
  • Integrates with the main tools on the market
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Manage your service on a single platform

Service organization

Centralize communication channels.

More productivity

Ticket Control and Management.

Management evolution

Management and Monitoring of Indicators

Essential Integrations

Integrated with the main tools

Service organization

Centralized communication channels

  • E-mail
  • Customer Portal
  • Chat/chatbot
  • Telephony
  • API Integration
  • WhatsApp API
  • Facebook Messenger
  • Form
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More productivity

Ticket Control and Management

  • Ticket Views
  • Ratings
  • Agreements/SLA
  • Notes
  • Automations
Evolution of management

Management and Monitoring of Indicators

  • Indicators
  • Satisfaction
  • SLA
  • Main Indicators
  • Categories/service
  • Agent/team quantity
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Essential Integrations

Integrated with the main tools on the market

Integration with ticket:
  • Jira
  • Redmine
Integration with telephony:
  • Single click
Integration with people:
  • Pipedrive
  • Nectar
  • Microsoft AD
Integração with chat:
  • Facebook
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Want to go further? Boost your service with extra modules

Success

Add this extra module to your software and control your customer’s journey, manage purchased products and view success metrics such as Upsell, Downsell, Logo Churn, MRR Churn e Net MRR Churn.

Chat

Add ChatBot to your software, control calls via chat, triage customer service and answer customer questions automatically.

WhatsApp API

Add this integration to your software

Organize WhatsApp API support tickets and stop receiving messages on a particular number.

Discover more Zenvia solutions

Manage customer success with data intelligence.

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Convert your sales into multichannel conversations in a simple and agile way.

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