Zenvia NLU - Zenvia

What is Zenvia NLU?

Use Chatbots across multiple channels to scale customer service, reducing costs and gaining operational efficiency:

Intelligent and automated service
NLU Natural Language Understanding
Efficient transfer
Dashboards and Reports

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Chat with your customers across all digital channels

Chatbots

With D1’s Chatbot builder tool, you can create conversational assistants to serve your customers through multiple channels.

Integrations

It is possible to integrate your chatbots with several other systems, ensuring that the filled data will be sent where you need it.

NLU

Natural Language Understanding (NLU) is intended to help your chatbot understand what your customer types that is outside of the script.

Deployment and Support

You will have the support you need to implement chatbots in your company, as well as technical support and training, QA, monitoring and reporting.

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INTELLIGENT AND AUTOMATED SERVICE

Digital service bots

Reduce costs and increase operational efficiency by providing Chatbots to serve your customers, whether on the web or other channels such as WhatsApp, GBM and social networks.

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NLU NATURAL LANGUAGE UNDERSTANDING

Fast, intelligent and natural service

Natural Language Understanding (NLU) is intended to help your chatbot understand messages outside the script and be able to respond to them.

EFFICIENT TRANSFER

Human service when the customer wants it

If your customer does not want to continue being served by the Chatbot, it is possible to carry out the transfer to human service at any time.

DASHBOARDS AND REPORTS

Analyze reports and smart dashboards

You can access dashboards with information about integrations, services, retentions, evaluations, improvements, identified and unidentified responses in the service process.