Improve Sales Management and Sell More with Zenvia Customer Cloud

Increase your sales team’s conversion and optimize your customer experience across multiple channels.

View plans

Improve Sales Management and Sell More with Zenvia Customer Cloud

Increase your sales team’s conversion and optimize your customer experience across multiple channels.

View plans

Never leave your customer waiting again.

Centralize all your sales operations on one platform and reduce response time.

Boost your team’s performance

Enable automated responses to avoid customer wait times.
Reduce waiting time

You have a 400% higher chance of converting a lead if you respond quickly.
Be present on major channels

Build quick communication journeys on WhatsApp, Facebook Messenger, and Instagram.
Have a complete view of operations

Access data on custom dashboards and gain powerful insights to boost your sales.

Learn More

ksales made in a single month
1 in 5conversations leads to a sale
%conversion rate

See how to make the most of Zenvia Customer Cloud

Centralize your entire sales operation in one place and have all opportunities from multiple channels in a single inbox. With Zenvia Customer Cloud, for every 5 conversations, 1 ends in a sale.

Complete management panel

View everything that is happening in the operation and don’t miss it no sales.
Commercial teams

Customize automatic customer distribution rules for different sales teams.
Management and administration insights

Make decisions with more confidence and track processes, budgets, payments, sales cycle and customer data.
Mobile application

Promote more mobility for your sales team with our application for iOS and Android.

53% of people don’t contact you if you don’t have commercial WhatsApp.

Respond to Instagram direct messages and stories with Zenvia Customer Cloud.

20 billion messages are exchanged on Facebook Messenger every month.

Over 40% of visitors expect communication through webchat on websites.

Be where your customer is

Harness the potential of the most popular apps.

Serve on the messaging app used by 79% of Brazilians. Have your entire sales team on just one WhatsApp line and manage your client portfolio in one place.

Facebook Messenger

20 billion messages are exchanged on Facebook Messenger every month. Manage conversations with potential clients from a single shared inbox.

Webchat

Over 40% of visitors expect webchat communication on websites. Empower your site with real-time chat, always available for interactions, increasing sales success chances.

Instagram

81% of people use Instagram to search for products or services. Respond to messages quickly through Zenvia Customer Cloud.

Enhance your experience with Zenvia Customer Cloud through Strategic Integrations

Description Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.

Find your ideal plan

Everything you need for your company to create unique experiences.

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STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE

Impact more clients with bulk communications Transform customer experience from attraction to conversion Revolutionize customer experience with advanced features and intelligence Scale and enhance customer experience with analytics to optimize teams Create unique, personalized, integrated, and automated journeys

Monthly Fee Monthly payment for software USD 0 USD 130 USD 390 USD 845 Upon inquiry

Users Different levels of access to the solution 1 10 30 50 Unlimited

Additional Users Users beyond those included in the plan USD 53 USD 32 USD 22 USD 22 Upon inquiry

Interactionz Interaction credits occurring within the software 100 500 2,000 5,000 Unlimited

Additional Interactionz Interactions beyond those included in the plan USD 1 USD 0.28 USD 0.21 USD 0.19 Upon inquiry

Setup Initial product setup USD 137 in the first month if enable the WhatsApp and/or RCS channels. USD 137 in the first month USD 421 in the first month USD 842 in the first month Upon inquiry

Resources for sending messages and communicating with your customers

Bulk messaging Send bulk messages to your customers

Download Reports Download your reports in CSV format

Message Repository Store messages for reuse when necessary

Automatic Reengagement Resend the message to the customer who hasn't opened it yet

Multichannel Communicate with your contacts on different platforms Trigger: SMS, RCS, WhatsApp Business or Email
Service: Instagram, Facebook Messenger or Webchat Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat Trigger: SMS, RCS, WhatsApp Business or Email
Service: WhatsApp Business, Instagram, Facebook Messenger or Webchat

Automated Triage Create a welcome, ask for name and email or routing based on questions

Human Escalation Transfer to human attention when necessary

Best Time Sending Send messages at the best time and increase read rate

Conversation Transfer Transfer conversation to other users

Closing Reasons Indicate reason for conversation closure

Active Bots Create interaction and triage chatbots

1

5

10 Unlimited

Bot Templates Predefined templates for use and chatbots

API Integrated Bots Integrate with other tools via API

Bot Creation Assistant (AI) Bot Creation Assistant (AI)

Flow Map Monitor your customers' journeys and identify improvement opportunities

Intelligent Response with Generative AI Contextualized and dynamic responses using Generative AI from a knowledge base

AI Library Securely store the files used by our AI for composing responses

Sales Integrations Integrate with online stores and payment platforms automations enabling customization automations enabling customization automations enabling customization automations enabling customization

Batch transaction processing (TPS) Mass sending Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second

Dashboards Create dashboards for visual analysis and reports Consumption and shipments Consumption, shipments, conversion, and insights Consumption, shipments, conversion, and insights Consumption, shipments, conversion, and insights

Contact Management

Contact Creation, Lists, and Segments Manage your contacts as you prefer up to 1,000 contacts

Contact Base Import Import new contact bases with CSV files

Lead Scoring Contact information and interaction rate with the brand

Third-Party Connector Integrations Get more leads by integrating with third-party connectors Sync your leads with demand generation tools Sync leads and send personalized transactional messages Sync leads and send personalized transactional messages Sync leads and send personalized transactional messages

Resources to increase your business productivity

Message Templates Utilize predefined message templates

Automated Communication Rules Create rules to automate communication

Sales Team Management Fully manage your sales team

Access to APIs Utilize the resources offered by other applications through APIs Sending messages Sending messages Sending messages, conversations, and contact management Sending messages, conversations, and contact management Sending messages, conversations, and contact management

API requests limit Limit of requests to a specific API Up to 10 per second Up to 10 per second Up to 15 per second Up to 20 per second Upon inquiry

Calls to external APIs Webhooks Up to 150,000 per month Up to 150,000 per month Up to 350,000 per month Up to 700,000 per month Upon inquiry

Data Governance and Access

Account and Profile Management Define access levels for users

Data retention Data storage period 3 months 6 months 6 months 6 months
up to 24 months offline Upon inquiry

Storage for reports, templates and files Data storage space 300MB 1GB 2GB 5GB Upon inquiry

Enterprise Single Sign On Access with a single, secure login

Security and Support

ISO 27001 Security Certification International reference in information management

Help Center Comprehensive articles with tips and best practices

Email Support Ponte en contacto por correo electrónico

Chat Support Contact via real-time chat

Service SLA Time to first service Up to 2 hours for first response Up to 12 hours for resolving critical calls Up to 2 hours for first response Up to 12 hours for resolving critical calls Up to 2 hours for first response Up to 12 hours for resolving critical calls Up to 2 hours for first response Up to 4 hours for resolving critical calls Up to 2 hours for first response Up to 4 hours for resolving critical calls

Account manager Receive support from a customer success professional

Compare channel packages

Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise

SMS Send text messages USD 0.0184up to 1,088 shots USD 0.0156up to 3,202 shots USD 0.0147up to 6,804 shots USD 0.0138up to 14,517 shots USD 0.0129up to 31,108 shots Upon request

WhatsApp Business WhatsApp initiated by the company. Billing occurs every 24-hour session. USD 0.0463up to 431 sessions USD 0.0446up to 1,120 sessions USD 0.0429up to 2,328 sessions USD 0.0413up to 4,846 sessions USD 0.0396 up to 10,106 sessions Upon request

WhatsApp User WhatsApp initiated by the consumer. Billing occurs every 24-hour session. USD 0.0185up to 1,079 sessions USD 0.0173up to 2,891 sessions USD 0.0161up to 6,228 sessions USD 0.0148up to 13,494 sessions USD 0.0136up to 29,442 sessions Upon request

RCS Basic Evolution of SMS with logo and verified account Unavailable Unavailable Unavailable Unavailable Unavailable Upon request

Email Sending emails to your base USD 0.00084up to 23,750 shots USD 0.00074up to 67,857 shots USD 0.00063up to 158,333 shots USD 0.00053up to 380,000 shots USD 0.00042up to 950,000 shots Upon request

Facebook Messenger Talk to your contacts through social networks free
service only free
service only free
service only free
service only free
service only free
service only

Instagram Message Talk to your contacts on social media free
service only free
service only free
service only free
service only free
service only free
service only

Want to create a world of experiences?

Discover Zenvia Customer Cloud.

Your customer cloud.

Personalize communication, making each experience more personal, engaging, and fluid.

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