Revolutionize the way you engage your customers with Zenvia Customer Cloud

Identify clients for repurchase, retain inactive ones, and personalize interactions automatically with us Expert Agents using artificial intelligence.
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Use our solution to engage your customer base efficiently.

Perform integrations via API and with your ERP, and leverage our Expert Agents functionality to make the experience more personalized.

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  • Data centralization with CDP

    Continuous analysis of the customer base to identify insights and suggest actions.

  • Native integration with ERPs and via API

    Quickly integrate systems to consume data and automate operations.

  • Automation with expert agents

    Create triggers for proactive actions based on customer behavior.

  • Data monitoring and analysis

    Track metrics, KPIs and trends in real time to optimize results.

Efficiently nurturing the customer journey ensures an integrated, continuous experience and greater loyalty.

By centralizing data, we generate valuable insights so that your company can automate interactions to increase customer retention.

  • Data-based analysis: Have up-to-date data on your base to identify opportunities for engagement and expansion.
  • Personalization and retention: Offer experiences aligned with customers’ real needs to ensure loyalty.
  • Stimulate repurchases: Optimize communication strategies and marketing campaigns to encourage new consumption cycles.
  • Continuous sales growth: Ensure that your customers return and continue to consume your products and services.
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Transform the customer journey efficiently and increase loyalty

Centralize data, personalize experiences and boost sales with automations.

Agentes Especialistas

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Create Expert Agents from scratch or use pre-configured ones that operate independently. Identify customers likely to make repeat purchases, inactive ones needing loyalty strategies, and other opportunities, customizing proactive approaches to your audience’s needs.

Ficha de Contato

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Centralize all client data on a single platform, gaining a 360º, complete, and unified view of indicators, KPIs, sentiment analysis, and other relevant client information

Monitor de Sucesso

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Integrate your ERP and get personalized insights from your contact base: identify your best clients, potential clients, and those who need attention, as well as segment by engagement and sales performance.

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Integrate all your customer data sources into a single solution.

We use a CDP – Customer Data Platform to centralize customer information, integrating and centralizing all the data needed to ensure that communications are carried out assertively.

  • Complete centralization of information: easily connect systems such as Omie, Tiny, Bling and Microvix, integrating all the necessary software.
  • Native and secure API integrations: connect systems such as Omie, Tiny, Bling and Microvix with ease, integrating all the necessary software.
  • Efficient process automation: reduce costs and optimize operations with automated flows, without complications or fragmented solutions.
  • More assertive communication: target your campaigns based on centralized data, increasing the relevance and results of your interactions
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See how to make the most of Zenvia Customer Cloud

  • 360° view of data

    Centralize information to fully understand your customers and make assertive decisions.

  • Process automation

    Simplify processes with ready-made automations and triggers, ensuring more focus on strategic actions.

  • Contact base HealthScore

    Monitor your base’s health and discover opportunities for retention, expansion and greater engagement.

  • RFV data analysis

    Evaluate recency, frequency and value to segment customers and optimize strategies more efficiently.

What Our Clients Have to Say

Want to create a world of experiences?

Discover Zenvia Customer Cloud.

Your customer cloud.

Personalize communication, making each experience more personal, engaging, and fluid.

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Want to know more?

Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.

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