Perform integrations via API and with your ERP, and leverage our AI Agents functionality to make the experience more personalized.
Data centralization with CDP
Continuous analysis of the customer base to identify insights and suggest actions.
Native integration with ERPs and via API
Quickly integrate systems to consume data and automate operations.
Automation with expert agents
Create triggers for proactive actions based on customer behavior.
Data monitoring and analysis
Track metrics, KPIs and trends in real time to optimize results.
k
customers
years
of acting
Global
Brazil and LATAM
+
Humanz
All of this happens in Zenvia’s complete AI solution, designed so that your company can optimize the way it communicates with consumers at every stage of the journey using the best AI has to offer.
Create Expert Agents from scratch or use pre-configured ones that operate independently. Identify customers likely to make repeat purchases, inactive ones needing loyalty strategies, and other opportunities, customizing proactive approaches to your audience’s needs.
Centralize all client data on a single platform, gaining a 360º, complete, and unified view of indicators, KPIs, sentiment analysis, and other relevant client information.
Integrate your ERP and get personalized insights from your contact base: identify your best clients, potential clients, and those who need attention, as well as segment by engagement and sales performance.
From the first interaction to loyalty, discover how AI Agents work to turn conversations into results.
Attraction
Conversion
Post-Sales
Retention
Expansion
Create Specialist Agents to automate interactions and identify opportunities with your customers strategically. See in practice how easy it is to start creating an agent from scratch and configure its actions according to your customer base’s needs.
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Livre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Priscila Santos
Project Manager at Crédito Real
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1,200
tickets per month
98%
NPS satisfaction
100%
surveys answered
“Zenvia gave us full support, setting up and training the team to use the solution. After the operation started, all expectations were met and we use Zenvia as our main customer service solution.”
Aline Pontes
IT Governance Manager at Mitre Construtora
Read full caseBy centralizing data, we generate valuable insights so that your company can automate interactions to increase customer retention.
We use a CDP – Customer Data Platform to centralize customer information, integrating and centralizing all the data needed to ensure that communications are carried out assertively.
Find out how Zenvia helps companies across different sectors.
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