Perform integrations via API and with your ERP, and leverage our Expert Agents functionality to make the experience more personalized.
Continuous analysis of the customer base to identify insights and suggest actions.
Quickly integrate systems to consume data and automate operations.
Create triggers for proactive actions based on customer behavior.
Track metrics, KPIs and trends in real time to optimize results.
By centralizing data, we generate valuable insights so that your company can automate interactions to increase customer retention.
Create Expert Agents from scratch or use pre-configured ones that operate independently. Identify customers likely to make repeat purchases, inactive ones needing loyalty strategies, and other opportunities, customizing proactive approaches to your audience’s needs.
Centralize all client data on a single platform, gaining a 360º, complete, and unified view of indicators, KPIs, sentiment analysis, and other relevant client information
Integrate your ERP and get personalized insights from your contact base: identify your best clients, potential clients, and those who need attention, as well as segment by engagement and sales performance.
We use a CDP – Customer Data Platform to centralize customer information, integrating and centralizing all the data needed to ensure that communications are carried out assertively.
Centralize information to fully understand your customers and make assertive decisions.
Simplify processes with ready-made automations and triggers, ensuring more focus on strategic actions.
Monitor your base’s health and discover opportunities for retention, expansion and greater engagement.
Evaluate recency, frequency and value to segment customers and optimize strategies more efficiently.
What Our Clients Have to Say
“We saw that we needed a solution, more assertive preventive communication and the bot also came into this scenario, because our service was more by phone.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
Explore our cases“With the team's growth, the number of requests also increased. It became increasingly difficult to manage commercial demands with our existing system, so we realized we needed a way to centralize these requests. Zenvia allowed us to prioritize activities, centralize and organize information, and it has a very intuitive and user-friendly interface.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Libre
Explore our cases“I am certain that the tool brought us agility, especially when thinking about our clients. Thanks to Zenvia, we have developed speed in problem resolution, and it has directly contributed to the support team's ability to do their job better. The improvement of processes, better communication between agents and clients, and the organization of our customer base have made our daily routine much easier.”
Jefferson Spagnol
Support Manager at Avell
Explore our cases“MAPFRE understands that, from the client's point of view, agile service through digital channels is a demonstration of its commitment to making the world of insurance more accessible, transparent and adapted to individual needs.”
Patrícia Rossi
Director of Shared Services, Processes, and Automation at MAPFRE
Explore our cases“We've always wanted to provide good customer service by solving problems in a humane and efficient manner. Our business requires an agile service, because we are dealing with something very important, which is the health of pets and in some cases we need to act very quickly, so Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director at Petlove
Explore our cases“Today we've managed to design a journey in which the client can get to the point of sending the rental documentation on their own. Our potential clients tell both of us what they're looking for, whether it's the neighborhood or the city, and they can even schedule a visit directly via WhatsApp.”
Priscila Santos
Project Manager at Imóveis Crédito Real
Explore our cases+
Humanz
years
of acting
k
customers
Global
Brazil and LATAM
Want to create a world of experiences?
Your customer cloud.
Personalize communication, making each experience more personal, engaging, and fluid.
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