Enhance your customer service automatically, and in just a few clicks, with generative AI-created chatbots. Create intelligent agents that adapt to your business needs.
Never lose a customer’s loyalty due to a lack of response in your service channels again. Transform each contact into a unique moment, being available 24/7 in a personalized and scalable way.
Our ChatGPT-based technology eliminates the need to create complex flows. With 100% AI-supported agents, you can set up and publish your virtual assistant integrated with other systems without the need for technical expertise.
Creating your chatbot is fast and can be done from knowledge bases, behavior prompts, and integrations, making the whole process easier.
Your constantly learning chatbots! Through integrations and knowledge bases, it is possible to adapt knowledge and tone of voice according to your brand’s context, offering more human and effective interactions.
Optimize your customer service operation and make the most of your resources to delight at every contact.
Be available 24/7/365, ensuring continuous service without interruptions.
Eliminate the need to allocate attendants for simpler queries.
Guide your customer to the ideal purchase journey and close more deals.
Ensure quick and efficient responses, reducing wait time and making your customer happier.
Without complexity or the need for technical knowledge.
Create 100% AI-based chatbots without the need to build flows.
Zenvia follows the latest innovations in AI and utilizes OpenAI’s technology.
Constant improvement in the quality of contact with your chatbot. Continuous learning and adaptability.
Personalized and sentiment-based responses increase customer engagement and satisfaction.
Identify and redirect to human service in complex cases, optimizing your team’s time and resources.
Conversations integrated via API with many other systems in a simple way without the need for development.
Understands and responds in multiple languages, providing a global and personalized experience.
Feed your chatbot from documents and behavior prompts.
Generate powerful insights for your marketing team based on your customers’ pain points.
Performance reports and insights on integrations, services, evaluations, and even user sentiments during service.
After all, no one likes to wait
Do you also want the option to work with flow-based chatbots? At Zenvia Customer Cloud, you can. Easily create conversational bots by connecting different systems and communication channels.
Use our creation assistant or choose templates from a complete library for various use cases. Also count on the support of the Zenvia team in implementation.
You can build your flow-based chatbots with the Starter plan or create Artificial Intelligence chatbots starting from the Specialist plan.
Get started!
See in practice how Zenvia’s chatbot adapts to your business
Technical Assistance and Support 
Client Screening 
Lead Generation and 
Appointment Scheduling
Re-enrollment
Billing
Retail
Check out our case studies and see what companies have achieved with the Zenvia Platform.
Choose a software plan and select a channel package.
Want to know more?
Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.
Zenvia’s Generative AI Chatbot is a solution for creating chatbots and virtual assistants 100% in Artificial Intelligence in a simple and fast way. Through a single text box, it is created in a personalized way for the business in a matter of minutes in an uncomplicated way, facilitating integration with different communication channels and improving interaction with customers.
The solution is aimed at companies from different sectors that want to improve customer service and automate services. It is available to Zenvia Customer Cloud customers, starting with the Specialist plan, suitable for small, medium and large companies.
The chatbot offers continuous service 24/7, ensuring that all contacts are responded to quickly and efficiently, gachieving scalability to manage large volumes of interactions without compromising service quality, eliminate the feeling of generic and robotic responses to ensure greater customer satisfaction, business growth, better customer conversion and reduced operational costs.
The creation process is simple and straightforward: users register and log in to the Zenvia Customer Cloud solution, configure the chatbot name and context, and can quickly publish the chatbot. With intuitive interface allows the creation of the chatbot with just a few clicks, and integration with communication channels is quick and easy, in addition to being able to use the knowledge base to make the chatbot even more complete.
No, our ChatGPT-based technology eliminates the need to create traditional chatbot flows. You can create, configure and publish your virtual assistant without needing technical knowledge.
Among the main benefits are the simplification of the development and customization of chatbots, the efficiency in integration with communication channels, the increase in operational efficiency, the reduction of customer service costs, the improvement in user satisfaction, the reduction of service, and support for multiple languages ​​and cultural contexts.
Yes, the chatbot understands and responds in multiple languages, providing a global and personalized experience for each of our customers.the clients.
Yes, there is native integration with the message triggering module (Attract) and the conversational module (Convert), in addition to the main channels available for interaction with end consumers.
Key features include transshipment for human service, gare custom language, adjustable response size, dynamic knowledge base and FAQ ability.
The chatbot can be applied in various use cases, such as technical assistance and support (SAC), customer screening, lead generation and qualification, scheduling appointments, registration, billing and sales and many others.