Create your chatbot automagically and gain scalability with Generative AI

Enhance your customer service automatically, and in just a few clicks, with generative AI-created chatbots. Create intelligent agents that adapt to your business needs.

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AQUI VAI O PROMPT (PROVAVEL QUE SEJA UM GIF)

Take your customer service to the future with the power of generative AI

Never lose a customer’s loyalty due to a lack of response in your service channels again. Transform each contact into a unique moment, being available 24/7 in a personalized and scalable way.

No technical difficulties

Our technology based on ChatGPT eliminates the need to create complex flows. With 100% AI-supported agents, you can configure and publish your virtual assistant without needing technical knowledge.

Quick and simple implementation

Creating your chatbot is fast and can be done from knowledge bases, behavior prompts, and integrations, making the whole process easier.

Knowledge skills

Your constantly learning chatbots! Through integrations and knowledge bases, it is possible to adapt knowledge and tone of voice according to your brand’s context, offering more human and effective interactions.

Your company better prepared to pleasantly surprise

Optimize your customer service operation and make the most of your resources to delight at every contact.

Unlimited service capacity

Be available 24/7/365, ensuring continuous service without interruptions.

Support cost reduction

Eliminate the need to allocate attendants for simpler queries.

Increased sales conversion

Guide your customer to the ideal purchase journey and close more deals.

Improvement in customer satisfaction

Ensure quick and efficient responses, reducing wait time and making your customer happier.

Features to create powerful experiences

Without complexity or the need for technical knowledge.

Generative Artificial Intelligence

Create 100% AI-based chatbots without the need to build flows.

ChatGPT Technology

Zenvia follows the latest innovations in AI and utilizes OpenAI’s technology.

Knowledge Base

Constant improvement in the quality of contact with your chatbot. Continuous learning and adaptability.

More humanized and personalized service

Personalized and sentiment-based responses increase customer engagement and satisfaction.

Escalation to human service

Identify and redirect to human service in complex cases, optimizing your team’s time and resources.

Integrations

Integrated services with various other systems, sending data wherever needed.

Multilingual communication

Understands and responds in multiple languages, providing a global and personalized experience.

Rapid implementation

Feed your chatbot from documents and behavior prompts.

Content generator for marketing strategies

Generate powerful insights for your marketing team based on your customers’ pain points.

Real-time data

Performance reports and insights on integrations, services, evaluations, and even user sentiments during service.

Get started!

Your new chatbot in minutes

After all, no one likes to wait

Also create chatbots from conversational flows.

Do you also want the option to work with flow-based chatbots? At Zenvia Customer Cloud, you can. Easily create conversational bots by connecting different systems and communication channels.

Use our creation assistant or choose templates from a complete library for various use cases. Also count on the support of the Zenvia team in implementation.

You can build your flow-based chatbots with the Starter plan or create Artificial Intelligence chatbots starting from the Specialist plan.

Get started!

Discover the main use cases

See in practice how Zenvia’s chatbot adapts to your business

Discover how Zenvia is supporting the success of its clients

Check out our case studies and see what companies have achieved with the Zenvia Platform.

Zenvia Customer Cloud

Choose a software plan and select a channel package.

STARTER Impact more clients with bulk communications. USD 0 /month Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within Brazil. You have the flexibility to merge the channels included in your package.
Included in this plan:
  • 1 user;
  • 100 Interactionz; Credits for interactions that occur within the software
  • USD 53 per additional user;
  • USD 1 per additional InteractionZ; Interactions beyond those included in the plan
  • + USD 137 setup fee in the first month. If WhatsApp channels are enabled.
Total: USD 20 /month Buy Now Buy Now Buy Now Buy Now Buy Now Talk to a consultant Compare plans and packages
RECOMMENDED SPECIALIST Transform customer experience from attraction to conversion. USD 130 /month Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within Brazil. You have the flexibility to merge the channels included in your package.
Included in this plan:
  • Generative AI chatbot;
  • 10 users;
  • 500 Interactionz; Credits for interactions that occur within the software
  • USD 32 per additional user;
  • USD 0.28 per additional InteractionZ; Interactions beyond those included in the plan
  • + USD 137 setup fee in the first month.
Total: USD 150 /month Buy Now Buy Now Buy Now Buy Now Buy Now Talk to a consultant Compare plans and packages
EXPERT Revolutionize customer experience with advanced features and intelligence. USD 390 /month Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within Brazil. You have the flexibility to merge the channels included in your package.
Included in this plan:
  • Generative AI chatbot;
  • 30 users;
  • 2,000 Interactionz; Credits for interactions that occur within the software
  • USD 22 per additional user;
  • USD 0.21 per additional InteractionZ; Interactions beyond those included in the plan
  • + USD 421 setup fee in the first month.
Total: USD 410 /month Buy Now Buy Now Buy Now Buy Now Buy Now Talk to a consultant Compare plans and packages
PROFESSIONAL Scale and enhance customer experience with analytics to optimize teams. USD 845 /month Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within Brazil. You have the flexibility to merge the channels included in your package.
Included in this plan:
  • Generative AI chatbot;
  • 50 users;
  • 5,000 Interactionz; Credits for interactions that occur within the software
  • USD 22 per additional user;
  • USD 0.19 per additional InteractionZ; Interactions beyond those included in the plan
  • + USD 842 setup fee in the first month.
Total: USD 865 /month Buy Now Buy Now Buy Now Buy Now Buy Now Talk to a consultant Compare plans and packages
ENTERPRISE Create unique, personalized, integrated, and automated journeys. On request Select your package to use your preferred channels: Pack USD 20/month
  • Pack USD 20/month
  • Pack USD 50/month
  • Pack USD 100/month
  • Pack USD 200/month
  • Pack USD 400/month
  • Pack Enterprise
In the selected package, send up to 1,088 SMS or 431 WhatsApp or emails. Detailed maximum volume per channel within Brazil. You have the flexibility to merge the channels included in your package.
Customize:
  • Generative AI chatbot;
  • Unlimited users;
  • Unlimited InteractionZ; Credits for interactions that occur within the software
  • + Activation fee upon inquiry.
Talk to a consultant Talk to a consultant Talk to a consultant Talk to a consultant Talk to a consultant Talk to a consultant Compare plans and packages
Compare software plans
STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE
Starter
  • Starter
  • Specialist
  • Expert
  • Professional
  • Enterprise
Specialist
  • Starter
  • Specialist
  • Expert
  • Professional
  • Enterprise
STARTER SPECIALIST EXPERT PROFESSIONAL ENTERPRISE
Impact more clients with bulk communications Transform customer experience from attraction to conversion Revolutionize customer experience with advanced features and intelligence Scale and enhance customer experience with analytics to optimize teams Create unique, personalized, integrated, and automated journeys
Monthly Fee Monthly payment for software USD 0 USD 130 USD 390 USD 845 Upon inquiry
Users Different levels of access to the solution 1 10 30 50 Unlimited
Additional Users Users beyond those included in the plan USD 53 USD 32 USD 22 USD 22 Upon inquiry
Interactionz Interaction credits occurring within the software 100 500 2,000 5,000 Unlimited
Additional Interactionz Interactions beyond those included in the plan USD 1 USD 0.28 USD 0.21 USD 0.19 Upon inquiry
Setup Initial product setup USD 137 in the first month if enable the WhatsApp. USD 137 in the first month USD 421 in the first month USD 842 in the first month Upon inquiry
Features for sending messages and chatting with your customers
Bulk messaging Send bulk messages to your customers
Exporting reports Download your reports in csv (Export shipping data to CSV) (Export shipping data to CSV) (Export shipping data to CSV)
Save messages to reuse whenever you need Save messages to reuse whenever you need
Automatic re-engagement Resend the message to the customer who hasn't opened it yet
Talk to your leads who are on different platforms Send messages to your contacts who are on different platforms (Sandbox WhatsApp, Instagram, Facebook Messenger or Webchat (+ WhatsApp Business, Email) (+ WhatsApp Business, Email) (+ WhatsApp Business, Email) (+ WhatsApp Business, Email)
Conversational overflow Perform the first triage of care and transfer to human care when necessary
Send at the best time and increase reading rate Send messages at the best time and increase reading rate
Transfer of service and reasons for closure Transfer the conversation to other users and indicate the reason for ending the conversation
Smart Writing Generate content taking into account the persona that will be impacted, changing tone of voice when necessary
Integrations to sell more Integrate with online stores and payment platforms (Product Catalog and payment links) (Automations that allow customization) (Automations that allow customization) (Automations that allow customization)
Batch/bulk transaction processing (TPS) Bulk shipping Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second Up to 40 messages processed per second Consult
Analytics Dashboards Create dashboards for visual analysis of reports Update rate: 24 hours Update rate: 24 hours Update rate: 24 hours Update rate: 24 hours Update rate: 24 hours
Generation of Insights in analysis dashboards Refine your campaigns through AI-generated quantitative insights
Chatbots
Active chatbots Create interaction and triage chatbots 1 5 10 100 Ilimitado
Flow chatbots
Automated screening of responses from your contacts (human support) Create a greeting, ask for name and email, or question-based routing
Pre-made bot templates Ready-to-use templates and chatbots
Bot with API integration Integrate with other tools via API
Creation wizard of bots (AI) Create bots using Artificial Intelligence 🥇
Flow map Monitor your customers' paths and identify opportunities for improvement.
Intelligent Response Using Generative AI Contextualized and dynamic responses using Generative AI from a knowledge base
Library for AI Securely store files used by our AI to compose responses
IA Chatbot
Knowledge Base Skill Constant improvement in the quality of contact with your chatbot. Continuous learning and adaptability based on the chosen materials.
Ability to transfer to human service Identify and redirect to human assistance in complex cases, optimizing your team’s time and resources.
Contact management
Create contacts, lists and segments Manage your contacts however you prefer (Up to 1000 contacts managed)
Contact database import via CSV Import new contact bases with csv files
Contact information page and brand engagement rate Lead scoring
Get more leads by integrating with third party connectors Integration with third-party connectors (Sync your leads with demand generation tools) (Sync leads and send personalized transactional messages) (Sync leads and send personalized transactional messages) (Sync leads and send personalized transactional messages)
Resources to increase your business productivity
Pre-built message templates Take advantage of ready-made message templates
Automated communication rulers Create rules to automate communication
Sales team management Completely manage your commercial team
Access to APIs Use resources offered by other applications through APIs (Send messages) (Send messages) (Send messages, conversations and contact management) (Send messages, conversations and contact management) (Send messages, conversations and contact management)
Limit API requests Limit requests to a specific API Up to 10/second Up to 10/second Up to 15/second Up to 20/second Consult
Calls to external APIs Webhooks Up to 150 thousand/month Up to 150 thousand/month Up to 300 thousand/month Up to 750 thousand/month Consult
Data and access governance
Basic account and profile management Define user access levels
Data retention Data retention 3 months 6 months 6 months 6 months
(up to 24 months offline)
Consult
Storage for reports, templates and files Data storage space 300MB 1GB 2GB 5GB Consult
Enterprise login Manage your team using the internal systems you already use Access with a single, secure login
Security and support
Security Certificate ISO 27001 International reference in information management
Help Center Complete articles with tips and good practices
Email and chat support Get in touch by email or via live chat
Service SLA Time to first service Up to 2 hours for first response
Up to 12 hours to resolve critical issues
Up to 2 hours for first response
Up to 12 hours to resolve critical issues
Up to 2 hours for first response
Up to 4 hours to resolve critical issues
Up to 2 hours for first response
Up to 4 hours to resolve critical issues
Up to 2 hours to resolve critical issues
Account manager with priority support Get support from a Customer Success professional with a single, secure login
Compare channel packages
Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise
Pack USD 20
  • Pack USD 20
  • Pack USD 50
  • Pack USD 100
  • Pack USD 200
  • Pack USD 400
  • Pack Enterprise
Pack USD 50
  • Pack USD 20
  • Pack USD 50
  • Pack USD 100
  • Pack USD 200
  • Pack USD 400
  • Pack Enterprise
Pack USD 20 Pack USD 50 Pack USD 100 Pack USD 200 Pack USD 400 Pack Enterprise
SMS Send text messages USD 0.0184up to 1,088 shots USD 0.0156up to 3,202 shots USD 0.0147up to 6,804 shots USD 0.0138up to 14,517 shots USD 0.0129up to 31,108 shots Upon request
WhatsApp Business WhatsApp initiated by the company. Billing occurs every 24-hour session. USD 0.0463up to 431 sessions USD 0.0446up to 1,120 sessions USD 0.0429up to 2,328 sessions USD 0.0413up to 4,846 sessions USD 0.0396 up to 10,106 sessions Upon request
WhatsApp User WhatsApp initiated by the consumer. Billing occurs every 24-hour session. USD 0.0185up to 1,079 sessions USD 0.0173up to 2,891 sessions USD 0.0161up to 6,228 sessions USD 0.0148up to 13,494 sessions USD 0.0136up to 29,442 sessions Upon request
Email Sending emails to your base USD 0.00084up to 23,750 shots USD 0.00074up to 67,857 shots USD 0.00063up to 158,333 shots USD 0.00053up to 380,000 shots USD 0.00042up to 950,000 shots Upon request
Facebook Messenger Talk to your contacts through social networks free
service only
free
service only
free
service only
free
service only
free
service only
free
service only
Instagram Message Talk to your contacts on social media free
service only
free
service only
free
service only
free
service only
free
service only
free
service only

Want to know more?

Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.

Talk to Zoe

FAQ – Main questions

What is the Zenvia Generative AI Chatbot?

Zenvia’s Generative AI Chatbot is a solution for creating chatbots and virtual assistants 100% in Artificial Intelligence in a simple and fast way. Through a single text box, it is created in a personalized way for the business in a matter of minutes in an uncomplicated way, facilitating integration with different communication channels and improving interaction with customers.

For which companies is the Generative AI Chatbot suitable?

The solution is aimed at companies from different sectors that want to improve customer service and automate services. It is available to Zenvia Customer Cloud customers, starting with the Specialist plan, suitable for small, medium and large companies.

How Can Generative AI Chatbot Improve Customer Service?

The chatbot offers continuous service 24/7, ensuring that all contacts are responded to quickly and efficiently, gachieving scalability to manage large volumes of interactions without compromising service quality, eliminate the feeling of generic and robotic responses to ensure greater customer satisfaction, business growth, better customer conversion and reduced operational costs.

What is the process of creating a chatbot using the Zenvia solution?

The creation process is simple and straightforward: users register and log in to the Zenvia Customer Cloud solution, configure the chatbot name and context, and can quickly publish the chatbot. With intuitive interface allows the creation of the chatbot with just a few clicks, and integration with communication channels is quick and easy, in addition to being able to use the knowledge base to make the chatbot even more complete.

Is it necessary to have technical knowledge to configure and publish a chatbot?

No, our ChatGPT-based technology eliminates the need to create traditional chatbot flows. You can create, configure and publish your virtual assistant without needing technical knowledge.

What are the benefits of using a Zenvia chatbot?

Among the main benefits are the simplification of the development and customization of chatbots, the efficiency in integration with communication channels, the increase in operational efficiency, the reduction of customer service costs, the improvement in user satisfaction, the reduction of service, and support for multiple languages ​​and cultural contexts.

Does the Generative AI Chatbot support multiple languages?

Yes, the chatbot understands and responds in multiple languages, providing a global and personalized experience for each of our customers.the clients.

Can the chatbot be integrated with other systems and communication channels?

Yes, there is native integration with the message triggering module (Attract) and the conversational module (Convert), in addition to the main channels available for interaction with end consumers.

What are the main features of the Generative AI Chatbot?

Key features include transshipment for human service, gare custom language, adjustable response size, dynamic knowledge base and FAQ ability.

In which use cases can Generative AI Chatbot be applied?

The chatbot can be applied in various use cases, such as technical assistance and support (SAC), customer screening, lead generation and qualification, scheduling appointments, registration, billing and sales and many others.