Arquivo Casos de sucesso

Use the filter to pick the success cases:

The Ânima Ecosystem Increases Sales of Online Classes and Reduces Costs With Zenvia.

SEGMENT:
Educação

NEED:
Experiência do Cliente

SIZE:
Acima de 1001 funcionários

By digitizing its marketing and sales operation, one of the largest educational groups in the country recorded an 18% increase in customer conversion in digital channels.

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MAPFRE invests in AI-supported multichannel customer service.

SEGMENT:
Seguros

NEED:
Atendimento ao Cliente

SIZE:
Acima de 1001 funcionários

With Zenvia, the insurer reduced by up to 55% the time spent by its customer to request assistance service through the digital channel, compared to the phone.

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UniCesumar increases digital channel adoption by 101% with the Zenvia platform.

SEGMENT:
segmento

NEED:
Experiência do Cliente

SIZE:
tamanho

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Petlove invests in digitizing customer service to enhance its customer experience.

SEGMENT:
Varejo

NEED:
Experiência do Cliente

SIZE:
De 101 a 1000 funcionários

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Imóveis Crédito Real optimizes its self-service with Zenvia.

SEGMENT:
Imobiliário

NEED:
Atendimento ao Cliente

SIZE:
De 101 a 1000 funcionários

After implementation, Real Estate Agency has nearly 30% of its contracts signed in 2023 coming from WhatsApp leads.

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C2C Services - Centralization of Customer Service and Productivity with Zenvia

SEGMENT:
Turismo e Hotelaria

NEED:
Atendimento ao Cliente

SIZE:
De 11 a 100 funcionários

Turning Challenges into Success: The Customer Service Journey of C2C Services Demonstrating How to Overcome 24/7 Service Challenges.

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Unimed SC: Productivity, Structuring, and Efficiency through Zenvia

SEGMENT:
Saúde

NEED:
problema

SIZE:
De 101 a 1000 funcionários

Operational Transformation and Efficiency: The Success of Unimed SC. See the Case that Combined Speed in Service and Operational Efficiency.

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Power Tuning: Building Excellence in Consulting

SEGMENT:
Varejo

NEED:
Atendimento ao Cliente

SIZE:
De 11 a 100 funcionários

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How Ecossistema Ânima Utilized Zenvia to Enhance Efficiency in WhatsApp Customer Service

SEGMENT:
Educação

NEED:
Retenção de Clientes

SIZE:
Acima de 1001 funcionários

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Ável leverages Zenvia to enhance customer acquisition and experience

SEGMENT:
Financeiro

NEED:
Experiência do Cliente

SIZE:
De 101 a 1000 funcionários

The challenge of acquiring new clients and retaining current ones is an essential point when it comes to companies in the financial sector.

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How Fortbrasil modernized its customer service structure with Zenvia

SEGMENT:
Financeiro

NEED:
Experiência do Cliente

SIZE:
De 101 a 1000 funcionários

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VIA increases customer retention by digitizing the customer service operation.

SEGMENT:
Varejo

NEED:
Atendimento ao Cliente

SIZE:
Acima de 1001 funcionários

Discover how VIA and its leading brands like Casas Bahia and Ponto Frio revolutionized digital customer service during the pandemic. With the implementation of Zenvia's chatbots, customer satisfaction increased by 28%. Learn about this success story now

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Plural Saúde Doubles its Client Portfolio With Sales Through WhatsApp.

SEGMENT:
segmento

NEED:
problema

SIZE:
tamanho

With the customized solution for its business, Plural made customer service more agile, increasing conversion by 30% and expanding sales in all regions served.

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Mitre: enhanced governance and organization of tickets with Zenvia.

SEGMENT:
Imobiliário

NEED:
Experiência do Cliente

SIZE:
De 101 a 1000 funcionários

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