There are two types of WhatsApp suspension. Learn what they are and best practices to recover your account and keep it active.
September 16, 2020
- Por: Nahuel Gomez
min de leitura
If you’ve had your WhatsApp account suspended, don’t despair: there is a solution! Read this simple, easy guide and you’ll have your account back in minutes.
One day you woke up, grabbed your phone, and saw that terrible message saying your account had been blocked.
The most annoying thing about this situation is that WhatsApp doesn’t give you any warning BEFORE they suspend your account. Once your account is suspended you’ll have to find out what happened and why your number has been sanctioned this way.
First, you need to know that there are two types of WhatsApp suspensions. Which one it is depends mostly on what type of activity you were doing right before you were blocked.
Types of WhatsApp account suspensions
As we just mentioned, the activity on your WhatsApp account can make WhatsApp take a closer look at your communications. Depending on the gravity of what you’ve done in relation to the platform’s policies, there are two types of suspension:
If your account has been temporarily suspended, you’ll see a timer on your WhatsApp account indicating how much longer you’ll have to wait before you have access to your conversations.
Generally these suspensions last 24 to 48 hours, or in severe cases they may be several days.
This type of suspension works more like a warning about actions you’ve taken that aren’t appropriate according to the Facebook company.
Sending mass messages to people who don’t have you in their contacts list.
Many people blocking or reporting your account (this can be the result of spam or unwanted messages).
This type of suspension can lead your number to be permanently blocked, and in the worst cases, they may ban your business from operating on WhatsApp.
If you’re doing any of the activities we listed in the temporary suspensions, it’s probable that you’ll receive at least one temporary suspension before you reach this point. Repeating those actions is what will ultimately lead to a suspensions.
However, a permanent suspension is possible in cases when content sent through the platform is illegal or violates the terms of service.
When the account is used for business or a company, this can have a very negative impact on your visitors. It doesn’t just waste time, it can also cost you clients.
Short-term solutions for recovering your WhatsApp account
Now that you know why a WhatsApp or WhatsApp Business account could be suspended, we’ll explain how to resolve the issue for each type.
For temporary suspensions, you just have to wait until the blocked period is up. If the block is not removed automatically, we recommend you contact Support.
There are three ways to contact WhatsApp Technical Support: you can fill out a contact form, email [email protected], or reinstall the app and tap the Support button that appears at the beginning.
Before your account is unblocked, you’ll have to stop using unauthorized applications. Otherwise your account will be suspended again.
Important: contacting Support does not guarantee that the suspension will be lifted.
Some web portals suggest getting a new number as a way to evade suspension. However, we would strongly discourage that strategy, because on the one hand it doesn’t solve the root problem, and on the other you will lose all the information tied to your other account.
And if WhatsApp detects that the same company is operating under anotherh number, the company will be banned from the service.
The best long-term solution to avoid having your WhatsApp account blocked
We should emphasize that none of the “solutions” mentioned above will work over the long term, because they won’t create the tools to propel the necessary marketing strategies for your business.
To achieve stability and avoid any possible suspensions in the future, the best choice is to use a Business Solution Partner (BSP). Thanks to their fusion with Zenvia, Sirena (currently Zenvia Conversion) is on the official list of WhatsApp-approved providers.