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In this article, learn how to create a chatbot with DIAOGFLOW to automate your conversations and integrate with WhatsApp. Learn here.
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In this article, learn how to create a chatbot with Dialogflow that will allow you to automate your conversations and integrate it with the most-used messaging platform in the world.
Google has a wide variety of tools for the tasks that companies must perform to keep their business profitable, and among these is Dialogflow. This platform provides features for natural language processes that makes constructing a chatbot accessible in a friendly interface.
In other words, Dialogflow is a platform for building chatbots that doesn’t require you to know how to code.
It can be extremely useful for those small businesses that don’t have a large budget to invest in developers, but who still have an enormous quantity of incoming messages from their clients and require a chatbot to generate qualified leads.
Even more importantly, Dialogflow allows you to create an automated conversational solution that can be integrated with WhatsApp, which is one of the most-used messaging platforms worldwide. Using the two tools together will allow you to support your customer service department and increase your company’s conversions.
Thanks to the daily advances in technology, building a chatbot without any coding is possible. Before beginning, you’ll need a WhatsApp Business account, and a Dialogflow account.
1. When you log in to your Dialogflow account, you’ll see an option to “Create and agent” in the panel on the left. The first step is to create an agent by selecting a name, time zone, and language.
2. To make sure your chatbot agent is able to interact with users and respond to their questions, you’ll need to configure the Intents, the most common conversational flows from online contacts.
When you create the content, make sure you keep in mind the frequently asked questions that are most often used for chatbots to guide the creation of your agent and save hours of work.
3. Finally, to be able to connect Dialogflow with WhatsApp, you’ll need an official API provider.
Creating a chatbot with Dialogflow is extremely simple, as you’ve seen, but there are some things to keep in mind when it comes to developing a chatbot for your company’s communications using this Google tool:
The use of chatbots has expanded all over the world in the face of business’s need to digitize to be able to cover an increasingly large part of the market. Chatbots have been well accepted by users, especially millennials and gen Z.
According to study from Statista, 64% of businesses believe that chatbots allow them to provide more personalized service to their clients, while 60% of millennials have used a chatbot and have reported a positive experience, according to Forbes.
But chatbots aren’t the only tools that can help boost your business. There are platforms, like Zenvia Conversion, that allow you to integrate other features with bots, such as the ability to send messages to hundreds of contacts, real-time reports on wait times, automatic reports on incoming contacts, and others.
In addition to the ability to create and integrate a chatbot with your most-used communication channels, Zenvia Conversion offers arrange of features to connect and optimize the work done between various departments in a business, such as:
