How to Create a Chatbot for WHATSAPP with DIALOGFLOW
In this article, learn how to create a chatbot with DIAOGFLOW to automate your conversations and integrate with WhatsApp. Learn here.
December 9, 2021
- Por: Nahuel Gomez
min de leitura
In this article, learn how to create a chatbot with Dialogflow that will allow you to automate your conversations and integrate it with the most-used messaging platform in the world.
What is Dialogflow?
Google has a wide variety of tools for the tasks that companies must perform to keep their business profitable, and among these is Dialogflow. This platform provides features for natural language processes that makes constructing a chatbot accessible in a friendly interface.
In other words, Dialogflow is a platform for building chatbots that doesn’t require you to know how to code.
It can be extremely useful for those small businesses that don’t have a large budget to invest in developers, but who still have an enormous quantity of incoming messages from their clients and require a chatbot to generate qualified leads.
Even more importantly, Dialogflow allows you to create an automated conversational solution that can be integrated with WhatsApp, which is one of the most-used messaging platforms worldwide. Using the two tools together will allow you to support your customer service department and increase your company’s conversions.
How to create chatbot for WhatsApp with Dialogflow
Thanks to the daily advances in technology, building a chatbot without any coding is possible. Before beginning, you’ll need a WhatsApp Business account, and a Dialogflow account.
1. When you log in to your Dialogflow account, you’ll see an option to “Create and agent” in the panel on the left. The first step is to create an agent by selecting a name, time zone, and language.
2. To make sure your chatbot agent is able to interact with users and respond to their questions, you’ll need to configure the Intents, the most common conversational flows from online contacts.
When you create the content, make sure you keep in mind the frequently asked questions that are most often used for chatbots to guide the creation of your agent and save hours of work.
3. Finally, to be able to connect Dialogflow with WhatsApp, you’ll need an official API provider.
Considerations to keep in mind if you create a chatbot with Dialogflow
Creating a chatbot with Dialogflow is extremely simple, as you’ve seen, but there are some things to keep in mind when it comes to developing a chatbot for your company’s communications using this Google tool:
You’ll need to have another API provider to connect your chatbot with WhatsApp.
You won’t have centralized channels, which will keep you from deploying an omnichannel strategy. This chatbot will work with WhatsApp, but not for other platforms like Instagram or Facebook.
You won’t have reports to know how your chatbots are performing or the results they generate.
How to incorporate a chatbot in your business and gain more tools in the process
The use of chatbots has expanded all over the world in the face of business’s need to digitize to be able to cover an increasingly large part of the market. Chatbots have been well accepted by users, especially millennials and gen Z.
According to study from Statista, 64% of businesses believe that chatbots allow them to provide more personalized service to their clients, while 60% of millennials have used a chatbot and have reported a positive experience, according to Forbes.
But chatbots aren’t the only tools that can help boost your business. There are platforms, like Sirena, that allow you to integrate other features with bots, such as the ability to send messages to hundreds of contacts, real-time reports on wait times, automatic reports on incoming contacts, and others.
What are the benefits of managing automated conversations with Sirena?
In addition to the ability to create and integrate a chatbot with your most-used communication channels, Sirena offers arrange of features to connect and optimize the work done between various departments in a business, such as:
Special sales inbox
Integration with the most-used tools (Zapier, Paypal, Mailchimp, Salesforce, and more.)
Developer documentation to develop your own API and connect your own apps